WGU C182 Introduction to Information Technology Final Exam Complete Solutions Latest 2024/2025

What are the 3 components of IT (M1) - Hardware, Software, Users What are the 3 categories of Software (M1) - Operating Systems, Programming, Databases Define: System (M1) - A combination of independent parts all working together to accomplish a certain goal Define: Hardware Components (M1) - The structure of computers and their peripherals How does IT Support Business? (6 answers) (M1) - 1. Communication, internal and external 2. Sharing of resources 3. Facilitating integration of departments 4. Management of information 5. Securing company/employee information 6. Ensuring organization runs ethically Define Information Technology (M2) - Technology used in creating, maintaining, and making information accessible What is an administrator? (M2) - The person/people in charge of a portion of IT Infrastructure What is a System Administrator (M2) - 1. Most common role 2. The process of maintaining the operating system of a computer system What are some common tasks of a System Administrator (M2) - 1. Account Management 2. Password management 3. File protection management 4. Installing and configuring and troubleshooting 5. Providing training and support 6. Performing system-level programming 7. Security What does a Network Administrator do? (M2) - 1. Involves all aspects of the computer network 2. Laying down cables 3. Making physical connections to the network 4. Working with network hardware What does DBMS stand for? (M2) - Database Management Systems What is the role of a Database Administrator? (M2) - Focus on design, development, and support of DBMS Define: Device Driver (M2) - A program designed to control a device (i.e. printer) What is the role of a Web Administrator? (M2) - To maintain and develop websites What is another name for a Web Administrator (M2) - Webmaster What is the role of IT Support? (M2) - Training and help desk What are the 5 necessary skills for IT personnel? (M2) - 1. Troubleshooting and problem solving 2. Knowledge of operating systems 3. System level programming 4. System security 5. Hardware What is the relationship of data and information (M3) - 1. Raw data are input 2. Processed data (information)/interpreted data are output What should be considered of data and information from an IT perspective (6 answers) (M3) - 1. How information should be stored 2. How/if information should be transmitted 3. Which process to use to transform data into information 4. How information should be viewed/viualized 5. Requirements for assuring accuracy of data and information 6. Requirements for assuring accessibility of data and information What does DIKW stand for (M3) - Data, Information, Knowledge, Wisdom Define DIKW Hierarchy (M3) - The transformation of data to information to knowledge to wisdom What does data in the DIKW hierarchy mean? (M3) - Signals What is the information in the DIKW Hierarchy (M3) - The inference of data What is the knowledge in the DIKW Hierarchy? (M3) - Information put to use; the result of experience gained from using information What is the Wisdom in the DIKW Hierarchy? (M3) - The social setting to knowledge; understanding the "why"; only comes from knowledge and experience Define: Information Systems (M3) - A collection of data and information used to support management of an organization Technological components and human resources that enable storage, assembly, and processing of data and delivery of information What are the 5 characteristics of quality data? (M3) - 1. Relevance - data must apply directly to the decision being made 2. Timliness 3. Thoroughness - must be complete 4. Accuracy 5. Reliability Define: Computer (M4) - electronic equipment capable of running programs, interacting with a user (input-output devices), and storing data What are the 4 functions of a computer? (M4) - Input, Processing, Output, Storage What is IPO or IPO+S? (M4) - The Input-Processing-Output-Storage Model Define: Computer System (M4) - A collection of components that work together to meet the needs of the user What are the 3 components of a computer system? (M4) - Hardware, Software, Network What are some examples of external hardware? (M4) - Monitor, mouse, printer, keyboard, case What are some examples of internal hardware? (M4) - CPU, Memory, Harddrive What are some examples of Network Hardware? (M4) - cables/wiring connecting computers, devices that transmit information What are the 2 types of software? (M4) - Systems software and application software Define: Systems Software (M4) - Operating systems and utilities that enable computers to function