GMS 200 (Midterm)Correct Questions &
Solutions
A.) What is self- awareness?
B.) Why is it important to management - ANSWER A.) Knowing yourself and how you .
work as well as recognizing your strengths and weaknesses and how you are perceived
B.) In order to be better managers, we need to understand ourselves in order to
understand what management style we are best at.
What is the Johari Window - ANSWER A method used for self- awareness that allows
you to discover the things about yourself that you know and perhaps do not know.
What are the 4 Key features of the workplace - ANSWER 1.) Talent
2.) Diversity
3.) Globalization
4.) Ethics
What is Talent: - ANSWER -Intellectual Capital: The shared knowledge of a workforce;
the collective brainpower of a workforce
(To combine the talents of many people, to achieve unique and remarkable results)
-Knowledge Worker: Employee's whose mind is the more critical asset than their
physical body (it's basically saying, that today we are not paid for how strong we are
physically but how smart we are and what we can do mentally)
Describe Diversity as a key feature in the workplace - ANSWER -Describes the
composition of the workforce in terms of different ethnicities, backgrounds, religion, age,
and different sexual orientation.
- Want to Avoid prejudice and Discrimination in the workforce and instead strive to
embrace diversity
A.) Define Prejudice
B.) Define Discrimination
C.) Glass Ceiling effect - ANSWER A.) the display of negative feelings toward members
of diverse populations
B.) When visible minorities are treated unfairly and are denied the full benefits of
organizational membership
,C.) This is known when there are limitations to certain employees and creating an
invisible barrier limiting career advancement to women and other minorities
Globalization as a key feature - ANSWER - is the tendency of businesses, and
technologies to spread throughout the world, or the process of making this happen.
- With Globalization, you can work anywhere and do business anywhere in the world as
well
Ethics as a key feature in the workplace - ANSWER - A set of moral standards of what
is "good" and "bad" as well as what's "right" and "wrong" in a persons, groups or an
organization's view
- Many people believe that integrity is a key to leadership success and that the
responsibility of setting the ethical tone starts at the top of the company
List and describe the 8 organizational trends - ANSWER 1. Priorities on sustainability
- Show more attention to preservation of natural resources for future generations and
understanding how work affects human well being
2. Valuing human capital
- Demands of the new economy place premiums on high-involvement and participatory
work settings that rally the knowledge, experience, and commitment of all members
3. Demise of control and control
- Traditional hierarchical structures with "do as I say" bosses are proving too slow,
conservative and costly to do well in today's competitive environments
4. Emphasis on teamwork
- Today's organizations are less vertical and more horizontal in focus; they are
increasingly driven by teamwork that pools talents for creative problem solving.
5. Importance of technology
- New opportunities appear with each development in computer and information
technology: the continually change the way organizations operate and how people work.
6. Network
- Organizations are networked for intense, real-time communication and coordination,
internally among parts and externally with partners, contractors, suppliers and
customers.
7. New workforce expectations
- more focus on merit than on seniority: work- life balance, etc
8 Focus on speed
- time is money
, What are the Shamrock 3 Leaves
- List and describe each leaf - ANSWER 1.) The 3 leaves of almost each and every
organization are full time workers, contract workers and part-time workers
Full Time Workers: These workers along with the success and maintenance of skills can
advance within their own organizations and stay there for a long time, since they do
most of the work.
Contract Workers: These workers perform specific tasks, they don't have a salary and
are compensated on a fee-for services basis.
Part-Time Workers: These workers are at the bottom and are hired only as needed and
for as long as needed.
A.) What is Productivity: - ANSWER A.) The quantity and quality of work performance
measures the quality and quality of outputs relative to the number of inputs
- If an organization is to perform well, its resources are to be allocated well and its
customers are to be well served
A.)Value creation
B.) If operations add value to the original cost of resource input, 2 things will happen: -
ANSWER A.) The creation of value for and satisfying needs for stakeholders
B.)
1. A business can earn more profit
2. A non-profit organization can add wealth to society (providing a public service that is
worth more than it is cost, like giving out free food to the homeless or anyone in
general)
Define Performance Effectiveness - ANSWER -the output measure of goal
accomplishment
- If you're an employee at a shipping company, performance effectiveness may mean
you meet your daily production target (you ship out "x" boxes of Fruit Loops)
- This helps production for the company as a whole since they are then maintaining their
production schedule and will be able to meet customer satisfaction
Define Performance Efficiency - ANSWER -An input measure of resource cost
associated with goal accomplishment
- Going back to the Shipping company example, if you have a faster pace when you
pack the boxes with fruit loops and ship the boxes faster without making any mistakes
then you are most efficient in how you are performing
List and Describe the 4 dimensions of organizational Performance - ANSWER 1.)
Effective and Efficient (Excellent)
-Goals achieved
Solutions
A.) What is self- awareness?
B.) Why is it important to management - ANSWER A.) Knowing yourself and how you .
work as well as recognizing your strengths and weaknesses and how you are perceived
B.) In order to be better managers, we need to understand ourselves in order to
understand what management style we are best at.
What is the Johari Window - ANSWER A method used for self- awareness that allows
you to discover the things about yourself that you know and perhaps do not know.
What are the 4 Key features of the workplace - ANSWER 1.) Talent
2.) Diversity
3.) Globalization
4.) Ethics
What is Talent: - ANSWER -Intellectual Capital: The shared knowledge of a workforce;
the collective brainpower of a workforce
(To combine the talents of many people, to achieve unique and remarkable results)
-Knowledge Worker: Employee's whose mind is the more critical asset than their
physical body (it's basically saying, that today we are not paid for how strong we are
physically but how smart we are and what we can do mentally)
Describe Diversity as a key feature in the workplace - ANSWER -Describes the
composition of the workforce in terms of different ethnicities, backgrounds, religion, age,
and different sexual orientation.
- Want to Avoid prejudice and Discrimination in the workforce and instead strive to
embrace diversity
A.) Define Prejudice
B.) Define Discrimination
C.) Glass Ceiling effect - ANSWER A.) the display of negative feelings toward members
of diverse populations
B.) When visible minorities are treated unfairly and are denied the full benefits of
organizational membership
,C.) This is known when there are limitations to certain employees and creating an
invisible barrier limiting career advancement to women and other minorities
Globalization as a key feature - ANSWER - is the tendency of businesses, and
technologies to spread throughout the world, or the process of making this happen.
- With Globalization, you can work anywhere and do business anywhere in the world as
well
Ethics as a key feature in the workplace - ANSWER - A set of moral standards of what
is "good" and "bad" as well as what's "right" and "wrong" in a persons, groups or an
organization's view
- Many people believe that integrity is a key to leadership success and that the
responsibility of setting the ethical tone starts at the top of the company
List and describe the 8 organizational trends - ANSWER 1. Priorities on sustainability
- Show more attention to preservation of natural resources for future generations and
understanding how work affects human well being
2. Valuing human capital
- Demands of the new economy place premiums on high-involvement and participatory
work settings that rally the knowledge, experience, and commitment of all members
3. Demise of control and control
- Traditional hierarchical structures with "do as I say" bosses are proving too slow,
conservative and costly to do well in today's competitive environments
4. Emphasis on teamwork
- Today's organizations are less vertical and more horizontal in focus; they are
increasingly driven by teamwork that pools talents for creative problem solving.
5. Importance of technology
- New opportunities appear with each development in computer and information
technology: the continually change the way organizations operate and how people work.
6. Network
- Organizations are networked for intense, real-time communication and coordination,
internally among parts and externally with partners, contractors, suppliers and
customers.
7. New workforce expectations
- more focus on merit than on seniority: work- life balance, etc
8 Focus on speed
- time is money
, What are the Shamrock 3 Leaves
- List and describe each leaf - ANSWER 1.) The 3 leaves of almost each and every
organization are full time workers, contract workers and part-time workers
Full Time Workers: These workers along with the success and maintenance of skills can
advance within their own organizations and stay there for a long time, since they do
most of the work.
Contract Workers: These workers perform specific tasks, they don't have a salary and
are compensated on a fee-for services basis.
Part-Time Workers: These workers are at the bottom and are hired only as needed and
for as long as needed.
A.) What is Productivity: - ANSWER A.) The quantity and quality of work performance
measures the quality and quality of outputs relative to the number of inputs
- If an organization is to perform well, its resources are to be allocated well and its
customers are to be well served
A.)Value creation
B.) If operations add value to the original cost of resource input, 2 things will happen: -
ANSWER A.) The creation of value for and satisfying needs for stakeholders
B.)
1. A business can earn more profit
2. A non-profit organization can add wealth to society (providing a public service that is
worth more than it is cost, like giving out free food to the homeless or anyone in
general)
Define Performance Effectiveness - ANSWER -the output measure of goal
accomplishment
- If you're an employee at a shipping company, performance effectiveness may mean
you meet your daily production target (you ship out "x" boxes of Fruit Loops)
- This helps production for the company as a whole since they are then maintaining their
production schedule and will be able to meet customer satisfaction
Define Performance Efficiency - ANSWER -An input measure of resource cost
associated with goal accomplishment
- Going back to the Shipping company example, if you have a faster pace when you
pack the boxes with fruit loops and ship the boxes faster without making any mistakes
then you are most efficient in how you are performing
List and Describe the 4 dimensions of organizational Performance - ANSWER 1.)
Effective and Efficient (Excellent)
-Goals achieved
