Health, and Not-for-Profit Organizations 7th Edition by
Finkler, Calabrese & Smith
Describe and Answer the following?
What is management? - ANSWER:the planning, organizing, leading and controlling of
human and other resources to achieve organiztional goals effectively and efficiently.
management of resources include - ANSWER:* people, skills, know-how and
experience
*machinery, raw materials
*computers and IT infrastructure
Management theory - ANSWER:Managers can be described by the functions they
perform, the skills they use, the roles they play and the compentencies they must
have to succeed
Managment competencies 1: Conceptual - ANSWER:understanding how your work
fit into the bigger picture----- interrelationships, predict consequences
management competencies 2; technical managerial/ clinical - ANSWER:knowledge of
management skills--- understand work, direct work
Management comp 3; interpersonal/ collaborative - ANSWER:skills covering
communication------ allows managers to lead effectively, promote and instill
common vision
Management comp 4; Political - ANSWER:knowledge and experience with political
process----local, county and or/state, necessary to be able to influences legislative
process
Management comp 5: commercial - ANSWER:need to create services that have
value, must have a business-like mindset
Management comp 6: Governance - ANSWER:Working with Governing body----
board of directors, executive comitee, board of health
Frederick Taylor and Scientific Management - ANSWER:Develops rules of motion,
work implements, and proper working conditions for every job.
, Henry Fayol (administrative management) - ANSWER:father of modern
management, created 14 principles of management----scalar chain, Unity of
command, Unity of direction.
Max Weber and Bureaucratic management - ANSWER:father of sociology, most
logical and rational structure for large organizations---Legal rational model
W. Edwards Deming (Contemporary theorist) - ANSWER:Visted Japan in 1950, used
sampling tests for quality control, low production costs by quality improvement,
Father of Japanese Post-War industrial revival
Peter Drucker (Contemporary theorist) - ANSWER:Management by objectives,
supervisors and employees agree on goals, more Collaborative effort
What is a strategic plan? - ANSWER:A strategic plan results from a deliberate
decision making---defines where, sets direction. Benefits; performance, growth,
communication
What is strategic management? - ANSWER:conscious selection of policies and
interpretation of the environment by managers to focus organizational efforts
toward the achievment of preset objectives
four basic elements of success - ANSWER:leadership, a strategic plan, a management
team, an action plan
strategic planning - ANSWER:provides a sequential process, step-by-step, involves
periodic planning
challenges of strategic planning - ANSWER:it requires a different way of thinking, it
takes time, weak leadership, resources
effective prioritization - ANSWER:set priorities based on size and seriousness of the
problems, must also consider the acceptability, economic feasibility and
effectiveness of interventions
public accountability - ANSWER:focuses on health problems that are highest priority,
selects strategies that are both effectiveness and acceptable
what are goals? - ANSWER:a broad aim which your efforts are directed, its a WHAT
not how
what is the planning horizon? - ANSWER:the time limit beyond which the future is
too uncertain or unimportant to waste time on
importance of being close to the center - ANSWER:the closer an organization is to
the center of national decision making, the less likely strategic management is to be
adopted