BUS 4406 QUALITY MANAGEMENT
QUESTIONS WITH CORRECT
ANSWERS
Why do we say that quality management is fundamentally
based on the scientific method ?
a . The processes are associated with the appropriate
behaviors from the individuals involved
b . All the decisions are evaluated based on evidences and
data
C. Commitment of leaders and their active driving of the
strategies are very important
d . The need to be obsessive about understanding customers
and their requirements - CORRECT ANSWER-All the decisions
are evaluated based on evidences and data
What is the general perception of quality often confused with ?
a . High costs
b . High specifications
c . High inspections
d . High safety standards - CORRECT ANSWER-High
specifications
Market research is an example of what type of cost ?
a . Prevention costs
b . Appraisal costs
c : Internal failure costs
d . External failure costs - CORRECT ANSWER-Prevention
costs
What is the " Fifth Discipline " ?
a . Continual improvement
, b . Innovation and learning
C . Systems thinking
d . Quality management - CORRECT ANSWER-Systems
thinking
What is an important feature of the elements in quality
management ?
a . Need to be integrated into a holistic approach
b . Need to be addressed sequentially
c. Are all mutually exclusive
d . Need not be integrated using a holistic approach -
CORRECT ANSWER-Need to be integrated into a holistic
approach
Which of the following statements is true about customers and
quality management ?
a . Companies know better what customers want than
customers do
b . Responding to customer complaints improves satisfaction
c Customers should see value in a product to actively choose it
over others
d . Customer satisfaction is the best to enhance company
performance - CORRECT ANSWER-Customers should see
value in a product to actively choose it over others
What is the purpose of Quality Circles ?
a . Find ways to increase productivity
b . Lower the workload of managers
c . Gather customer requirements
d . Reduce the number of problems that make work ineffective -
CORRECT ANSWER-Reduce the number of problems that
make work ineffective
To foster a climate that makes empowerment possible , what
should managers avoid ?
a . Encourage challenges but discourage questioning
b . Encourage challenge and questioning
QUESTIONS WITH CORRECT
ANSWERS
Why do we say that quality management is fundamentally
based on the scientific method ?
a . The processes are associated with the appropriate
behaviors from the individuals involved
b . All the decisions are evaluated based on evidences and
data
C. Commitment of leaders and their active driving of the
strategies are very important
d . The need to be obsessive about understanding customers
and their requirements - CORRECT ANSWER-All the decisions
are evaluated based on evidences and data
What is the general perception of quality often confused with ?
a . High costs
b . High specifications
c . High inspections
d . High safety standards - CORRECT ANSWER-High
specifications
Market research is an example of what type of cost ?
a . Prevention costs
b . Appraisal costs
c : Internal failure costs
d . External failure costs - CORRECT ANSWER-Prevention
costs
What is the " Fifth Discipline " ?
a . Continual improvement
, b . Innovation and learning
C . Systems thinking
d . Quality management - CORRECT ANSWER-Systems
thinking
What is an important feature of the elements in quality
management ?
a . Need to be integrated into a holistic approach
b . Need to be addressed sequentially
c. Are all mutually exclusive
d . Need not be integrated using a holistic approach -
CORRECT ANSWER-Need to be integrated into a holistic
approach
Which of the following statements is true about customers and
quality management ?
a . Companies know better what customers want than
customers do
b . Responding to customer complaints improves satisfaction
c Customers should see value in a product to actively choose it
over others
d . Customer satisfaction is the best to enhance company
performance - CORRECT ANSWER-Customers should see
value in a product to actively choose it over others
What is the purpose of Quality Circles ?
a . Find ways to increase productivity
b . Lower the workload of managers
c . Gather customer requirements
d . Reduce the number of problems that make work ineffective -
CORRECT ANSWER-Reduce the number of problems that
make work ineffective
To foster a climate that makes empowerment possible , what
should managers avoid ?
a . Encourage challenges but discourage questioning
b . Encourage challenge and questioning
