Health Care Communications Exam with
Complete Solutions/ Correct-Verified
Answers
anything that acts to interfere with the exchange of messages between a sender and receiver. -
ANSWER barriers
Nearly all nonverbal behaviors are universal; very few are culturally specific. - ANSWER false
Since nonverbal communication is difficult to "fake," it is safe to assign particular meaning to
specific body movements thereby "reading people like a book" without ever having to talk to
them. - ANSWER false
Of the two, nonverbal behavior is considered the more reliable. - ANSWER true
The physical attributes of a practice setting can have important effects on communication
with patients. - ANSWER true
Reading the nonverbal cues of others is considerably more important than giving attention to
your own nonverbal cues - ANSWER false
As per the research cited in the textbook, about how much communication is attributed
to nonverbal components? - ANSWER Between 55 and 95%
Select from the following options the key insight made by the text about cue clusters,
combinations of nonverbal acts that convey meaning. - ANSWER Cue clusters within a
given society or group generally result in interpretations that are mutually agreed upon.
,The text offers a number of insights and suggestions about nonverbal communication that
helps improve how pharmacists communicate. Of the options below, which is least likely to
be helpful? - ANSWER Looking at patients all of the time that you are interacting with them is
preferable to more varied or intermittent eye contact.
The text uses the term "kinesics" to refer to .... - ANSWER bodily movement and the messages it
implies.
The text uses the term "proxemics" to refer to... - ANSWER the distance between two
interacting persons and the messages it implies.
According to the text, interpersonal communication, despite its complexity and human
involvement, is a remarkably straightforward and unambiguous process. - ANSWER false
One good reason to overcome barriers to communication is the fact that messages become
helpful to others only when they are accurately received and understood. - ANSWER true
The text asserts that since pharmacists have such demanding responsibilities, it is
understandable and excusable when the overlook potential barriers or fail to develop strategies
to overcome them. - ANSWER false
The first step in removing environmental and personal barriers is to become aware that
they exist in the first place. - ANSWER true
Distorted or incorrect messages are more than just unfortunate or frustrating; in a
pharmacy environment, they can result in genuine, physical harm. - ANSWER true
Of the barrier categories below, select the one that best matches the following example:
"The prescription area is not not conducive to private conversation." - ANSWER environmental
, Of the barrier categories below, select the one that best identifies the following example:
"The pharmacist is Asian and the patient is central European." - ANSWER personal
Of the barrier categories below, select the one that best identifies the following example:
"The script volume imposes unrealistic demands given the number of pharmacists." - ANSWER
administrative
Of the barrier categories below, select the one that best identifies the following example:
"The patient is in a hurry and the pharmacist has a backlog of scripts to check, but
the medication requires detailed counseling." - ANSWER temporal (time)
Of the barrier categories below, select the one that best identifies the following example:
"The patient's condition requires addressing details that make the pharmacist
profoundly uncomfortable." - ANSWER personal
Listening well is essentially a passive process. All you really have to do is hear. - ANSWER false
The active listening and empathetic responding strategies advocated by the text take
some practice in order to make them seem natural and not "put on." - ANSWER true
Healthy communication that cues the patient in that you are aware of and respectful of their
feelings and emotional needs can help the patient in ways medications cannot touch. - ANSWER
true
Active listening and empathetic responding are just two different terms for the
same communication exercise. - ANSWER false
Summarizing as an active listening skill involves parroting back to the sender the words
they just said to you in order to be sure you heard them right. - ANSWER false
Complete Solutions/ Correct-Verified
Answers
anything that acts to interfere with the exchange of messages between a sender and receiver. -
ANSWER barriers
Nearly all nonverbal behaviors are universal; very few are culturally specific. - ANSWER false
Since nonverbal communication is difficult to "fake," it is safe to assign particular meaning to
specific body movements thereby "reading people like a book" without ever having to talk to
them. - ANSWER false
Of the two, nonverbal behavior is considered the more reliable. - ANSWER true
The physical attributes of a practice setting can have important effects on communication
with patients. - ANSWER true
Reading the nonverbal cues of others is considerably more important than giving attention to
your own nonverbal cues - ANSWER false
As per the research cited in the textbook, about how much communication is attributed
to nonverbal components? - ANSWER Between 55 and 95%
Select from the following options the key insight made by the text about cue clusters,
combinations of nonverbal acts that convey meaning. - ANSWER Cue clusters within a
given society or group generally result in interpretations that are mutually agreed upon.
,The text offers a number of insights and suggestions about nonverbal communication that
helps improve how pharmacists communicate. Of the options below, which is least likely to
be helpful? - ANSWER Looking at patients all of the time that you are interacting with them is
preferable to more varied or intermittent eye contact.
The text uses the term "kinesics" to refer to .... - ANSWER bodily movement and the messages it
implies.
The text uses the term "proxemics" to refer to... - ANSWER the distance between two
interacting persons and the messages it implies.
According to the text, interpersonal communication, despite its complexity and human
involvement, is a remarkably straightforward and unambiguous process. - ANSWER false
One good reason to overcome barriers to communication is the fact that messages become
helpful to others only when they are accurately received and understood. - ANSWER true
The text asserts that since pharmacists have such demanding responsibilities, it is
understandable and excusable when the overlook potential barriers or fail to develop strategies
to overcome them. - ANSWER false
The first step in removing environmental and personal barriers is to become aware that
they exist in the first place. - ANSWER true
Distorted or incorrect messages are more than just unfortunate or frustrating; in a
pharmacy environment, they can result in genuine, physical harm. - ANSWER true
Of the barrier categories below, select the one that best matches the following example:
"The prescription area is not not conducive to private conversation." - ANSWER environmental
, Of the barrier categories below, select the one that best identifies the following example:
"The pharmacist is Asian and the patient is central European." - ANSWER personal
Of the barrier categories below, select the one that best identifies the following example:
"The script volume imposes unrealistic demands given the number of pharmacists." - ANSWER
administrative
Of the barrier categories below, select the one that best identifies the following example:
"The patient is in a hurry and the pharmacist has a backlog of scripts to check, but
the medication requires detailed counseling." - ANSWER temporal (time)
Of the barrier categories below, select the one that best identifies the following example:
"The patient's condition requires addressing details that make the pharmacist
profoundly uncomfortable." - ANSWER personal
Listening well is essentially a passive process. All you really have to do is hear. - ANSWER false
The active listening and empathetic responding strategies advocated by the text take
some practice in order to make them seem natural and not "put on." - ANSWER true
Healthy communication that cues the patient in that you are aware of and respectful of their
feelings and emotional needs can help the patient in ways medications cannot touch. - ANSWER
true
Active listening and empathetic responding are just two different terms for the
same communication exercise. - ANSWER false
Summarizing as an active listening skill involves parroting back to the sender the words
they just said to you in order to be sure you heard them right. - ANSWER false
