Health Care Communication Test with
Complete Solutions/ Correct-Verified
Answers
An assertive work attitude is characterized by: - ANSWER • a capacity to work with or
without supervision• the ability to remain calm under pressure• a willingness to ask for help
when necessary • the ability to give and accept compliments• honesty in admitting mistakes
and taking personal responsibility for them
Active Listening - ANSWER Active listening is necessary to ensure that messages are correctly
received and interpreted. • Failure to use active listening can result in poor patient care.
Being an active listener helps you - ANSWER establish positive relationships with patients
and other health care workers
To listen actively, follow these guidelines: - ANSWER Give your full attention to the person
who is speaking.• Don't interrupt.• Pay attention to the speaker's body language and non-
verbal cues.
nonverbal communication is - ANSWER also known as body language• relays a message without
speaking or writing a single word.
ecause nonverbal behavior is - ANSWER less consciously controlled than verbal behavior,
it often tells others more about what you're feeling than your spoken words.
It is estimated that between - ANSWER 60 percent and 90 percent of your true emotions
are conveyed through body language.
, there are several different forms of nonverbal communication - ANSWER kinesics
proxemics
touch
eye contact
eye contact - ANSWER Maintaining good eye contact shows that you're interested in other
people and what they're saying. •Likewise, good eye contact when you're speaking adds a
sense of truthfulness to your message.
kinesics or body movement - ANSWER include facial expressions, gestures such as
shrugging, and eye movement.•Portrayed moods and emotions may either emphasize or
contradict what's being said.
proxemics or personal space - ANSWER nvisible bubble that surrounds you. •If others move
inside this bubble while talking to you, it may make you feel uncomfortable.
interesting facts about personal space - ANSWER Personal space is larger when talking to a
stranger. • For example, most people in the U.S. like to be about four to seven feet away
from each other when holding a conversation with a stranger.
When you provide care or perform tests on a patient, you will - ANSWER probably need to
enter that person's personal space.
Touch - ANSWER experienced in many ways. • Handshakes, pats, and kisses are just a few of
the ways people communicate through touch. •Research shows that touching can create either
positive or negative feelings.
When touching a patient, watch for - ANSWER onverbal cues, such as expressions and
body language, to determine how the patient feels about being touched.
Complete Solutions/ Correct-Verified
Answers
An assertive work attitude is characterized by: - ANSWER • a capacity to work with or
without supervision• the ability to remain calm under pressure• a willingness to ask for help
when necessary • the ability to give and accept compliments• honesty in admitting mistakes
and taking personal responsibility for them
Active Listening - ANSWER Active listening is necessary to ensure that messages are correctly
received and interpreted. • Failure to use active listening can result in poor patient care.
Being an active listener helps you - ANSWER establish positive relationships with patients
and other health care workers
To listen actively, follow these guidelines: - ANSWER Give your full attention to the person
who is speaking.• Don't interrupt.• Pay attention to the speaker's body language and non-
verbal cues.
nonverbal communication is - ANSWER also known as body language• relays a message without
speaking or writing a single word.
ecause nonverbal behavior is - ANSWER less consciously controlled than verbal behavior,
it often tells others more about what you're feeling than your spoken words.
It is estimated that between - ANSWER 60 percent and 90 percent of your true emotions
are conveyed through body language.
, there are several different forms of nonverbal communication - ANSWER kinesics
proxemics
touch
eye contact
eye contact - ANSWER Maintaining good eye contact shows that you're interested in other
people and what they're saying. •Likewise, good eye contact when you're speaking adds a
sense of truthfulness to your message.
kinesics or body movement - ANSWER include facial expressions, gestures such as
shrugging, and eye movement.•Portrayed moods and emotions may either emphasize or
contradict what's being said.
proxemics or personal space - ANSWER nvisible bubble that surrounds you. •If others move
inside this bubble while talking to you, it may make you feel uncomfortable.
interesting facts about personal space - ANSWER Personal space is larger when talking to a
stranger. • For example, most people in the U.S. like to be about four to seven feet away
from each other when holding a conversation with a stranger.
When you provide care or perform tests on a patient, you will - ANSWER probably need to
enter that person's personal space.
Touch - ANSWER experienced in many ways. • Handshakes, pats, and kisses are just a few of
the ways people communicate through touch. •Research shows that touching can create either
positive or negative feelings.
When touching a patient, watch for - ANSWER onverbal cues, such as expressions and
body language, to determine how the patient feels about being touched.
