SOLUTIONS
Interpersonal hCommunication hCompetence h- hCorrect h hAnswer h–
h1. hAdaptability
2. hConversational hInvolvement
3. hConversational hManagement
4. hEmpathy
5. hEffectiveness
6. hAppropriateness
Adaptability h- hCorrect h hAnswer h- hAbility hto hchange hbehaviors hand hgoal hto hmeet hthe hneeds hof hthe hinteraction.
Social hexperience: hable hto happly hskills hbased hon hexperience.
Social hcomposure: hkeeping hcalm
Social hconfirmation: hacknowledging hcommunicatrion hpartners hself- hpresentation hefforts.
Disclosure: hbeing hsensitive hto htype/amount hof hinfomation hgiven
Articulation: hexpressing hideas hthrough hlanguage.
Conversational hInvolvement h- hCorrect h hAnswer h- hBeing hcognitively hand hbehaviorally hpart hof han hinteraction.
Attentiveness: hlistening, hfocusing, hnot hpreoccupied.
Responsiveness: hsaying hthe h"right" hthings, hknowing hyour hrole, h
hfeeling hpart hof hthe hinteraction.
Perceptiveness: hperceptive hof hhow hothers hperceive hyou. hHow hyou hare h
hperceiving hothers.
Conversational hManagement h- hCorrect h hAnswer h- hRegulating hthe hinteraction, hknowing hrole hin hmanaging hinteraction.
Controlling hthe hebb hand hflow.
How hsmooth hthe hinteraction his.
Includes hturn-taking, hyielding hto hothers, hsmoothly hshifting htopics, h
hasking hquestions, hnodding, hinterrupting.
Empathy h- hCorrect h hAnswer h- hShowing hconversational hpartner hthat hyou hunderstand htheir hsituation hand hshare htheir
hemotional hreaction.
Imagining hthe hothers' hperspective h(point hof hview).
Feeling hparallel hemotions h(emotional hcontagion?.
Setting haside hyour hown hattitudes hand hopinions h(at hthe hmoment)
Effectiveness h- hCorrect h hAnswer h- hAchieving hyour hobjectives. hAchieving hyour hpersonal hgoals. h
Obtaining hwhat hyou hneed/want
Being hclear hand hdirect.
Being hsensitive hto hothers' hgoals.
Not hoverreacting, hbeing hoverly hforceful hor hcompetitive
Appropriateness h- hCorrect h hAnswer h- hUpholding hthe hbehaviors hand hexpectations hfor ha hspecific hinteraction.
Acting/speaking hin ha hway hthat hmeets hexpectations.
Appropriateness hmay hvary hby hrelationship, hcontext, hspecific h
hconversation.