C721 MGMT 4400
Change Management
OBJECTIVE ASSESSMENT GUIDE
© WGU 2024/2025
,1. Multiple Choice: Which theory suggests that change is most
effective when done in incremental steps?
a) Lewin's Change Management Model
b) Kotter’s 8-Step Change Model
c) The McKinsey 7-S Model
d) Kaizen
Correct Answer: d) Kaizen
Rationale: Kaizen is a Japanese business philosophy that focuses
on continuous improvement and involves making the work
environment more efficient by implementing small, incremental
changes over time.
2. Fill-in-the-Blank: ____________ is a change management
approach that emphasizes the importance of involving employees
in the change process to reduce resistance and gain widespread
organizational support.
Correct Answer: Participative Management
Rationale: Participative Management involves employees in
decision making, which can lead to reduced resistance to change as
employees feel a sense of ownership and commitment to the
change process.
© WGU 2024/2025
, 3. True/False: Change saturation occurs when an organization
undertakes too many changes at once, leading to employee
burnout and decreased effectiveness of the change initiatives.
Correct Answer: True
Rationale: Change saturation can overwhelm employees, leading
to burnout and a reduction in the effectiveness of change initiatives
due to the inability to focus on and properly implement each one.
4. Multiple Response: Select all that apply. Which of the following
are key components of effective change management?
a) Clear communication
b) Employee involvement
c) Adequate training
d) Frequent restructuring
Correct Answers: a) Clear communication, b) Employee
involvement, c) Adequate training
Rationale: Clear communication, employee involvement, and
adequate training are essential for effective change management.
Frequent restructuring is not necessarily a component of effective
change management and can sometimes be counterproductive.
5. Multiple Choice: In the ADKAR model, what does the 'A' at the
beginning and the end represent?
a) Awareness and Action
© WGU 2024/2025
Change Management
OBJECTIVE ASSESSMENT GUIDE
© WGU 2024/2025
,1. Multiple Choice: Which theory suggests that change is most
effective when done in incremental steps?
a) Lewin's Change Management Model
b) Kotter’s 8-Step Change Model
c) The McKinsey 7-S Model
d) Kaizen
Correct Answer: d) Kaizen
Rationale: Kaizen is a Japanese business philosophy that focuses
on continuous improvement and involves making the work
environment more efficient by implementing small, incremental
changes over time.
2. Fill-in-the-Blank: ____________ is a change management
approach that emphasizes the importance of involving employees
in the change process to reduce resistance and gain widespread
organizational support.
Correct Answer: Participative Management
Rationale: Participative Management involves employees in
decision making, which can lead to reduced resistance to change as
employees feel a sense of ownership and commitment to the
change process.
© WGU 2024/2025
, 3. True/False: Change saturation occurs when an organization
undertakes too many changes at once, leading to employee
burnout and decreased effectiveness of the change initiatives.
Correct Answer: True
Rationale: Change saturation can overwhelm employees, leading
to burnout and a reduction in the effectiveness of change initiatives
due to the inability to focus on and properly implement each one.
4. Multiple Response: Select all that apply. Which of the following
are key components of effective change management?
a) Clear communication
b) Employee involvement
c) Adequate training
d) Frequent restructuring
Correct Answers: a) Clear communication, b) Employee
involvement, c) Adequate training
Rationale: Clear communication, employee involvement, and
adequate training are essential for effective change management.
Frequent restructuring is not necessarily a component of effective
change management and can sometimes be counterproductive.
5. Multiple Choice: In the ADKAR model, what does the 'A' at the
beginning and the end represent?
a) Awareness and Action
© WGU 2024/2025
