The Ultimate IPMA-SCP Exam Questions
and Answers
Barriers and Resistance to Change - Answer -- loss of security or status
- inconvenience
- distrust or uncertainty
- cognitive dissonance
Steps to reduce resistance to change - Answer -1. Be prepared
2. Clarify Purpose
3. Explore concerns
4. Legitimize concerns
5. Reflect others' statements
6. Respond actively
7. Get closure
8. Establish follow-up
Six dangers of the neutral zone [during a change process] - Answer -1. Anxiety rises
and motivation falls
2. People miss more workdays than usual
3. Old weaknesses re-emerge
4. Personnel are overloaded, mixed signals, systems are in flux
5. People become polarized
6. Vulnerability rises
Three steps of establishing a new beginning [after a change process] - Answer -1.
Provide a purpose
2. Create a picture
3. Create a plan
The seven dynamics of change - Answer -1. People are at different levels of readiness
for change
2. People will be concerned that they don't have enough resources
3. If you take the pressure off, people will revert to old behaviors
4. People feel awkward and self-conscious
5. People will focus on what they may have to give up
6. People will feel alone even if everyone is going through the change
, 7. People can only handle so much change at one time
Employee engagement - Answer -Your workforce is:
1. Capable of performing their job duties
2. Enthusiastic about the working environment
3. Motivated to perform their duties
7 Change Mastery Shifts to increase success - Answer -1. Problem to opportunity focus
2. Short to long term focus
3. Circumstance to Purpose focus
4. Control to agility focus
5. Self to service focus
6. Expertise to listening focus
7. Doubt to trust focus
Mediation - Answer -The intercession of an impartial person in a dispute to assist the
parties with resolving their differences.
IPMA Roles for the HR Professional - Answer -HR Expert
Business Partner
Change Agent
Leader
Key aspects of the Business Partner Role - Answer -1. HR has a greater function and
purpose when paired with the business
2. Shared accountability with line managers for business results
Key Aspects of the Change Agent Role - Answer -1. Operating as an effective leader for
change within HR itself
2. Assisting line managers implement change
IPMA-HR Competencies for HR Success (#1 of 20) - Answer -Knows mission, vision,
and values (HRBP)
IPMA-HR Competencies for HR Success (#2 of 20) - Answer -Applies innovation,
creativity, and calculated risk-taking
IPMA-HR Competencies for HR Success (#4 of 20) - Answer -Is able to align HR
initiatives to the organization's mission and service deliverables (HRBP)
IPMA-HR Competencies for HR Success (#3 of 20) - Answer -Knows and applies
organizational development principles (HRBP)
IPMA-HR Competencies for HR Success (#5 of 20) - Answer -Designs and implements
change methodologies (change agent)
and Answers
Barriers and Resistance to Change - Answer -- loss of security or status
- inconvenience
- distrust or uncertainty
- cognitive dissonance
Steps to reduce resistance to change - Answer -1. Be prepared
2. Clarify Purpose
3. Explore concerns
4. Legitimize concerns
5. Reflect others' statements
6. Respond actively
7. Get closure
8. Establish follow-up
Six dangers of the neutral zone [during a change process] - Answer -1. Anxiety rises
and motivation falls
2. People miss more workdays than usual
3. Old weaknesses re-emerge
4. Personnel are overloaded, mixed signals, systems are in flux
5. People become polarized
6. Vulnerability rises
Three steps of establishing a new beginning [after a change process] - Answer -1.
Provide a purpose
2. Create a picture
3. Create a plan
The seven dynamics of change - Answer -1. People are at different levels of readiness
for change
2. People will be concerned that they don't have enough resources
3. If you take the pressure off, people will revert to old behaviors
4. People feel awkward and self-conscious
5. People will focus on what they may have to give up
6. People will feel alone even if everyone is going through the change
, 7. People can only handle so much change at one time
Employee engagement - Answer -Your workforce is:
1. Capable of performing their job duties
2. Enthusiastic about the working environment
3. Motivated to perform their duties
7 Change Mastery Shifts to increase success - Answer -1. Problem to opportunity focus
2. Short to long term focus
3. Circumstance to Purpose focus
4. Control to agility focus
5. Self to service focus
6. Expertise to listening focus
7. Doubt to trust focus
Mediation - Answer -The intercession of an impartial person in a dispute to assist the
parties with resolving their differences.
IPMA Roles for the HR Professional - Answer -HR Expert
Business Partner
Change Agent
Leader
Key aspects of the Business Partner Role - Answer -1. HR has a greater function and
purpose when paired with the business
2. Shared accountability with line managers for business results
Key Aspects of the Change Agent Role - Answer -1. Operating as an effective leader for
change within HR itself
2. Assisting line managers implement change
IPMA-HR Competencies for HR Success (#1 of 20) - Answer -Knows mission, vision,
and values (HRBP)
IPMA-HR Competencies for HR Success (#2 of 20) - Answer -Applies innovation,
creativity, and calculated risk-taking
IPMA-HR Competencies for HR Success (#4 of 20) - Answer -Is able to align HR
initiatives to the organization's mission and service deliverables (HRBP)
IPMA-HR Competencies for HR Success (#3 of 20) - Answer -Knows and applies
organizational development principles (HRBP)
IPMA-HR Competencies for HR Success (#5 of 20) - Answer -Designs and implements
change methodologies (change agent)
