Dell Certification Test UPDATED Exam
Questions and CORRECT Answers
If ePSA passes the hard drive test and still the system does not load the operating system,
what could the issue be? - CORRECT ANSWER- Corrupt or missing operating system
State true or false: WLAN stands for Wide Local Area Network - CORRECT ANSWER-
False
When do you select the BT disabled setting in Service Menu of Manufacturing Mode?
(SMMM) - CORRECT ANSWER- If BT Disabled label is present inside the bottom door or
chassis
Choose all that Apply: Which of the following platform uses both Key and Button Sequence
Trigger? Select the correct responses and click submit. - CORRECT ANSWER- Convertible
Platform and Detachable Platform
Choose all that apply: Which of the following statements are true about the New PSU BIST?
- CORRECT ANSWER- 1.) To restart the PSU BIST: Disconnect the AC Power cord for 15
seconds (PSU BIST reset time), and then plug-in the AC power cord 2.) To start the PSU
BIST: Plug in the AC power cord and note the LED light status 3.) Ensure to disconnect the
AC power cord from the PSU, before starting the PSU BIST
If recovery image from both system's primary hard drive and external USB key is present,
which image will the BIOS recovery 2 tool select? - CORRECT ANSWER- Recovery image
from external USB key
Choose all that apply: You are servicing a Dell Inspiron 22 3265/3263 AIO Desktop and
determine that the LCD panel is faulty. What troubleshooting steps you will follow before
replacing the LCD Assembly? - CORRECT ANSWER- 1.) Run ePSA, but press esc to stop
testing and regain control of the cursor. Double tap on the screen and see if the cursor moves
to your pressed location. That will determine if hardware is needed to be replaced or it is a
software problem 2.)If system boots into windows, check device manager for USB Input
device which has a white circle and a down arrow, right click and enable it to test its
functionality.
Questions and CORRECT Answers
If ePSA passes the hard drive test and still the system does not load the operating system,
what could the issue be? - CORRECT ANSWER- Corrupt or missing operating system
State true or false: WLAN stands for Wide Local Area Network - CORRECT ANSWER-
False
When do you select the BT disabled setting in Service Menu of Manufacturing Mode?
(SMMM) - CORRECT ANSWER- If BT Disabled label is present inside the bottom door or
chassis
Choose all that Apply: Which of the following platform uses both Key and Button Sequence
Trigger? Select the correct responses and click submit. - CORRECT ANSWER- Convertible
Platform and Detachable Platform
Choose all that apply: Which of the following statements are true about the New PSU BIST?
- CORRECT ANSWER- 1.) To restart the PSU BIST: Disconnect the AC Power cord for 15
seconds (PSU BIST reset time), and then plug-in the AC power cord 2.) To start the PSU
BIST: Plug in the AC power cord and note the LED light status 3.) Ensure to disconnect the
AC power cord from the PSU, before starting the PSU BIST
If recovery image from both system's primary hard drive and external USB key is present,
which image will the BIOS recovery 2 tool select? - CORRECT ANSWER- Recovery image
from external USB key
Choose all that apply: You are servicing a Dell Inspiron 22 3265/3263 AIO Desktop and
determine that the LCD panel is faulty. What troubleshooting steps you will follow before
replacing the LCD Assembly? - CORRECT ANSWER- 1.) Run ePSA, but press esc to stop
testing and regain control of the cursor. Double tap on the screen and see if the cursor moves
to your pressed location. That will determine if hardware is needed to be replaced or it is a
software problem 2.)If system boots into windows, check device manager for USB Input
device which has a white circle and a down arrow, right click and enable it to test its
functionality.
