Initial 3 - Passengers
Handling Exam Questions
and Complete Solutions
Graded A+
Denning [Date] [Course title]
, The notification of emergency PA to the cabin crew is done by whom? - Answer: By the Captain (or First
Officer if Captain incapacitate).
PA will be "N°1 to the Flight Deck".
N°1 will immediately go to the cabin interphone, press 2 and say "Cabin to FD - N°1 standing by".
Where would you stow an unusual cabin item eg. Cello? - Answer: Item must be carried in a WINDOW
seat and NOT ADJACENT to a DIRECT ACCESS seat
What are the three levels of turbulence? - Answer: Light - liquids are shaking but not splashing out of
cups. Trolley can be maneuvered with little difficulty. Passengers may feel a slight strain against seat
belts;
CONTINUE SERVICE WITH CAUTION
Moderate - Liquids are splashing out of cups. Trolleys are difficult to maneuver. Difficult to walk, difficult
to stand without balancing or holding on to something. Passengers feel definite strain against seat belts;
DISCONTINUE SERVICE
Severe - Items are falling over or lifting off floor. Unsecured objects are tossed about, drinks duty free
and food service and walking are impossible. Passengers are forced violently against seat belts.
DISCONTINUE IMMEDIATELY
After an evacuation, CC must carry out crowd control procedures. What do we mean by this? - Answer: -
Stay in control - don't let passengers take control;
-Be forceful and shout with authority - use loudhailer if necessary;
-Move all survivors AWAY and UPWIND of aircraft to a safe distance. Where there is a danger of fire
from spilled fuel, consideration should also be given to moving survivors uphill;
-Head counts of passengers and aircrew shall be made;
-Rescue services will arrive quickly if near airfield or populated area, otherwise Aircrew must organize
survival plans
How much time do we have to fully evacuate an aircraft? - Answer: 90 seconds
Handling Exam Questions
and Complete Solutions
Graded A+
Denning [Date] [Course title]
, The notification of emergency PA to the cabin crew is done by whom? - Answer: By the Captain (or First
Officer if Captain incapacitate).
PA will be "N°1 to the Flight Deck".
N°1 will immediately go to the cabin interphone, press 2 and say "Cabin to FD - N°1 standing by".
Where would you stow an unusual cabin item eg. Cello? - Answer: Item must be carried in a WINDOW
seat and NOT ADJACENT to a DIRECT ACCESS seat
What are the three levels of turbulence? - Answer: Light - liquids are shaking but not splashing out of
cups. Trolley can be maneuvered with little difficulty. Passengers may feel a slight strain against seat
belts;
CONTINUE SERVICE WITH CAUTION
Moderate - Liquids are splashing out of cups. Trolleys are difficult to maneuver. Difficult to walk, difficult
to stand without balancing or holding on to something. Passengers feel definite strain against seat belts;
DISCONTINUE SERVICE
Severe - Items are falling over or lifting off floor. Unsecured objects are tossed about, drinks duty free
and food service and walking are impossible. Passengers are forced violently against seat belts.
DISCONTINUE IMMEDIATELY
After an evacuation, CC must carry out crowd control procedures. What do we mean by this? - Answer: -
Stay in control - don't let passengers take control;
-Be forceful and shout with authority - use loudhailer if necessary;
-Move all survivors AWAY and UPWIND of aircraft to a safe distance. Where there is a danger of fire
from spilled fuel, consideration should also be given to moving survivors uphill;
-Head counts of passengers and aircrew shall be made;
-Rescue services will arrive quickly if near airfield or populated area, otherwise Aircrew must organize
survival plans
How much time do we have to fully evacuate an aircraft? - Answer: 90 seconds
