CCEP CERTIFICATION CHAPTER 4:
TAILORING YOUR COMPLIANCE
PROGRAM QUESTIONS AND ANSWERS
WITH SOLUTIONS 2024
The three C's of communication - ANSWER Clear, concise and creative
What is the most important communication device? - ANSWER Open-door policy
What are the three items that should be reviewed annually? - ANSWER Compliance plan, polices and
procedures
What are the three measures of effectiveness? - ANSWER 1. Structure
2. Process
3. Outcome
Structure (as a measure of effectiveness) - ANSWER Capacity of an organization to provide services,
including staffing levels, policies and procedures
Process (as a measure of effectiveness) - ANSWER Performance measures or the manner in which
business is conducted
Outcome (as a measure of effectiveness) - ANSWER Observable, measurable results
TAILORING YOUR COMPLIANCE
PROGRAM QUESTIONS AND ANSWERS
WITH SOLUTIONS 2024
The three C's of communication - ANSWER Clear, concise and creative
What is the most important communication device? - ANSWER Open-door policy
What are the three items that should be reviewed annually? - ANSWER Compliance plan, polices and
procedures
What are the three measures of effectiveness? - ANSWER 1. Structure
2. Process
3. Outcome
Structure (as a measure of effectiveness) - ANSWER Capacity of an organization to provide services,
including staffing levels, policies and procedures
Process (as a measure of effectiveness) - ANSWER Performance measures or the manner in which
business is conducted
Outcome (as a measure of effectiveness) - ANSWER Observable, measurable results
