Case: BPR, BPI, & BPM at Chevron (Ch.
2)
Chevron's aim - correct answer ✔- keep up w/ competition
- further efficiencies in their operation
to accomplish reengineering their core process, Chevron adopted a - correct
answer ✔holistic approach
Chevron's Strategy - correct answer ✔-not to concentrate on the existing
processes to identify specific areas to improve-> Rather, the project identified
the desired outputs and then worked backward by examining the supporting
processes, using BPR
Effect of Chevron's BPR approach - correct answer ✔- improved company
performance
- significant savings
Why did chevron employ BPI? - correct answer ✔- BPR was successful,
wanted to explore further benefits
How did chevron coordinate its BPI initiatives? - correct answer ✔adopted a
unified BPM approach that involves standardizing processes across the entire
company and consolidating process information within a central repository
Chevron's process standardization involves - correct answer ✔supporting
activities that can be automated and ensuring that relevant employees are
familiar with the standards for manual activities
2)
Chevron's aim - correct answer ✔- keep up w/ competition
- further efficiencies in their operation
to accomplish reengineering their core process, Chevron adopted a - correct
answer ✔holistic approach
Chevron's Strategy - correct answer ✔-not to concentrate on the existing
processes to identify specific areas to improve-> Rather, the project identified
the desired outputs and then worked backward by examining the supporting
processes, using BPR
Effect of Chevron's BPR approach - correct answer ✔- improved company
performance
- significant savings
Why did chevron employ BPI? - correct answer ✔- BPR was successful,
wanted to explore further benefits
How did chevron coordinate its BPI initiatives? - correct answer ✔adopted a
unified BPM approach that involves standardizing processes across the entire
company and consolidating process information within a central repository
Chevron's process standardization involves - correct answer ✔supporting
activities that can be automated and ensuring that relevant employees are
familiar with the standards for manual activities
