Vivint CEU Certification UPDATED Exam
Questions and CORRECT Answers
According to the FBI Uniform Crime Report, a burglary occurs every: - Correct Answer- 14.4
Seconds
Most residential burglaries occur... - Correct Answer- In broad daylight
The common goal of the Electronic Security and Life Safety industry is to: - Correct Answer-
Improve the safety, peace of mind, and quality of life of the customer
CSAA is the acronym for: - Correct Answer- Central Station Alarm Association
An alarm company yard sign is: - Correct Answer- A good burglar deterrent
Hiding a spare key to your house outside is: - Correct Answer- Not recommended
A successful service technician: - Correct Answer- Always tests the system before leaving the
job
State licensing for alarm companies has proven to be a part: - Correct Answer- The
accountability needed to reduce false alarms
The false alarm reduction method known as Enhanced Call Verification: - Correct Answer-
Requires 2 different phone numbers from the call list to be called before dispatching the
police
On average 9% of the time burglars enter a house through the... - Correct Answer- Garage
,Nationally Recognized Testing Laboratories conduct factory inspections how many times a
year? - Correct Answer- 2 to 4
"Approved" means something is acceptable to the _____. - Correct Answer- Authority having
jurisdiction
NRTLs were established by: - Correct Answer- OSHA
A code title will always be preceded by a: - Correct Answer- Code number
ICC stands for: - Correct Answer- International Code Council
Emergency Forces Notification is associated with: - Correct Answer- NFPA 101
National Electrical Code is NFPA ______. - Correct Answer- 70
NFPA 72 is: - Correct Answer- National Fire Alarm and Signaling Code
Codes become enforceable when they are: - Correct Answer- Adopted as law
What is the primary concern of a code or standard? - Correct Answer- Life safety
A basic system consists of what components? - Correct Answer- All the above
Which imaging devices the most commonly used with analog video systems? - Correct
Answer- CCD sensors
Which size imaging device is the most commonly used with analog video systems? - Correct
Answer- 1/3"
What type of signal does a CCTV camera generate? - Correct Answer- Base band
, What is the proper type of coax to use and video system? - Correct Answer- Copper Braid
T/F? You can install a CS-Lens on a CS-Mount camera with a 5mm spacer ring. - Correct
Answer- False
Which spot filter is considered better? - Correct Answer- F360
The use of UTP "unshielded twisted-pair" uses category 1 or better cable to transmit video
instead of using coax. - Correct Answer- False
Which of the following might be used with an outdoor housing? - Correct Answer- All the
above
A PTZ can be controlled by the following means with the correct hardware in place. - Correct
Answer- All the above
What is the most common type of the following customer service scenarios? - Correct
Answer- In-person
Which of the following is not considered a barrier of customer service? - Correct Answer-
Internal issues
Using social media and reviewer websites, Consumers can affect businesses: - Correct
Answer- Either positively or negatively
What is constant nonverbal flow of communication essential to understanding someone else?
- Correct Answer- Body language
What does the first A in RASA stand for? - Correct Answer- Appreciate
What should not be done when dealing with an angry customer? - Correct Answer- Tell
customer to stop yelling immediately
Questions and CORRECT Answers
According to the FBI Uniform Crime Report, a burglary occurs every: - Correct Answer- 14.4
Seconds
Most residential burglaries occur... - Correct Answer- In broad daylight
The common goal of the Electronic Security and Life Safety industry is to: - Correct Answer-
Improve the safety, peace of mind, and quality of life of the customer
CSAA is the acronym for: - Correct Answer- Central Station Alarm Association
An alarm company yard sign is: - Correct Answer- A good burglar deterrent
Hiding a spare key to your house outside is: - Correct Answer- Not recommended
A successful service technician: - Correct Answer- Always tests the system before leaving the
job
State licensing for alarm companies has proven to be a part: - Correct Answer- The
accountability needed to reduce false alarms
The false alarm reduction method known as Enhanced Call Verification: - Correct Answer-
Requires 2 different phone numbers from the call list to be called before dispatching the
police
On average 9% of the time burglars enter a house through the... - Correct Answer- Garage
,Nationally Recognized Testing Laboratories conduct factory inspections how many times a
year? - Correct Answer- 2 to 4
"Approved" means something is acceptable to the _____. - Correct Answer- Authority having
jurisdiction
NRTLs were established by: - Correct Answer- OSHA
A code title will always be preceded by a: - Correct Answer- Code number
ICC stands for: - Correct Answer- International Code Council
Emergency Forces Notification is associated with: - Correct Answer- NFPA 101
National Electrical Code is NFPA ______. - Correct Answer- 70
NFPA 72 is: - Correct Answer- National Fire Alarm and Signaling Code
Codes become enforceable when they are: - Correct Answer- Adopted as law
What is the primary concern of a code or standard? - Correct Answer- Life safety
A basic system consists of what components? - Correct Answer- All the above
Which imaging devices the most commonly used with analog video systems? - Correct
Answer- CCD sensors
Which size imaging device is the most commonly used with analog video systems? - Correct
Answer- 1/3"
What type of signal does a CCTV camera generate? - Correct Answer- Base band
, What is the proper type of coax to use and video system? - Correct Answer- Copper Braid
T/F? You can install a CS-Lens on a CS-Mount camera with a 5mm spacer ring. - Correct
Answer- False
Which spot filter is considered better? - Correct Answer- F360
The use of UTP "unshielded twisted-pair" uses category 1 or better cable to transmit video
instead of using coax. - Correct Answer- False
Which of the following might be used with an outdoor housing? - Correct Answer- All the
above
A PTZ can be controlled by the following means with the correct hardware in place. - Correct
Answer- All the above
What is the most common type of the following customer service scenarios? - Correct
Answer- In-person
Which of the following is not considered a barrier of customer service? - Correct Answer-
Internal issues
Using social media and reviewer websites, Consumers can affect businesses: - Correct
Answer- Either positively or negatively
What is constant nonverbal flow of communication essential to understanding someone else?
- Correct Answer- Body language
What does the first A in RASA stand for? - Correct Answer- Appreciate
What should not be done when dealing with an angry customer? - Correct Answer- Tell
customer to stop yelling immediately
