Mopar Exam Questions And Answers
Jill wants to add a roof rack and roof-mount cargo basket and
net to her existing Jeep Cherokee, but wants to split up her
payments. Which financing option is available to her? - ✔✔✔✔-
DrivePlus Mastercard
What is the best way to initiate an accessories sale to a
Gladiator customer? - ✔✔✔✔-Ask the customer questions to
understand their interests, wants and needs.
What can you do to better understand a customer's lifestyle and
recommend products that fit his or her needs? - ✔✔✔✔-Ask the
right questions.
Which question would you use to find out more about the
lifestyle of a Chrysler Pacifica customer? - ✔✔✔✔-So, how will
you be using your Pacifica?
Jim just bought his first Ram 1500. After picking up on clues
about his lifestyle, you suggest accessories that might be useful
to him. However, he makes it clear that he's not interested at
, this time. Which best practice should you employ next? -
✔✔✔✔-Follow up the day after delivery, and again a few
months later and ask if there is anything you can do to make his
ownership more enjoyable.
Which does NOT indicate an off-road lifestyle for a customer? -
✔✔✔✔-Likes the latest and greatest technology
Which can you use to show the off-road personalization options
that could benefit a Jeep Gladiator buyer? - ✔✔✔✔-Dream Card
What accessory is typically associated with the performance
customer lifestyle? - ✔✔✔✔-Cold air intake kit
When a customer says they are not interested in accessorizing
their vehicle, which can sometimes be the best response? -
✔✔✔✔-Fall silent and wait for the customer to explain his or
her rationale.
What accessory is typically associated with the comfort and
convenience customer lifestyle? - ✔✔✔✔-Cargo Bins
Jill wants to add a roof rack and roof-mount cargo basket and
net to her existing Jeep Cherokee, but wants to split up her
payments. Which financing option is available to her? - ✔✔✔✔-
DrivePlus Mastercard
What is the best way to initiate an accessories sale to a
Gladiator customer? - ✔✔✔✔-Ask the customer questions to
understand their interests, wants and needs.
What can you do to better understand a customer's lifestyle and
recommend products that fit his or her needs? - ✔✔✔✔-Ask the
right questions.
Which question would you use to find out more about the
lifestyle of a Chrysler Pacifica customer? - ✔✔✔✔-So, how will
you be using your Pacifica?
Jim just bought his first Ram 1500. After picking up on clues
about his lifestyle, you suggest accessories that might be useful
to him. However, he makes it clear that he's not interested at
, this time. Which best practice should you employ next? -
✔✔✔✔-Follow up the day after delivery, and again a few
months later and ask if there is anything you can do to make his
ownership more enjoyable.
Which does NOT indicate an off-road lifestyle for a customer? -
✔✔✔✔-Likes the latest and greatest technology
Which can you use to show the off-road personalization options
that could benefit a Jeep Gladiator buyer? - ✔✔✔✔-Dream Card
What accessory is typically associated with the performance
customer lifestyle? - ✔✔✔✔-Cold air intake kit
When a customer says they are not interested in accessorizing
their vehicle, which can sometimes be the best response? -
✔✔✔✔-Fall silent and wait for the customer to explain his or
her rationale.
What accessory is typically associated with the comfort and
convenience customer lifestyle? - ✔✔✔✔-Cargo Bins
