CSR role- remember to use only the cash in/out tickets for the drawers # that you sign
into : - CORRECT ANSWERS-drawer 2/ticket 2
fees for cashiers checks
customer-
business customer-
non customer (exchange only)- - CORRECT ANSWERS-6
10
10
less cash on deposit- potential scam. because check for deposit will be stolen or
counter fit and a majority of the funds will be deposited with cash back - no to owner of
the account
ask for ID and use check cashiers ect. - CORRECT ANSWERS-
cashing an on-us check and request a purchase of cashiers check.
exchange only- no exceptions.
issue cashier checks exactly as the check is written payable to and remitter is the maker
of check : - CORRECT ANSWERS-non account holders
account holder for 10 years comes into branch to cash a check with no ID. what do you
do? - CORRECT ANSWERS-apologize to customer and ask supervisor to approve/if
they know them
top drawer-
bottom-
total- - CORRECT ANSWERS-3000
7000
10000
items that need supervisor approval: - CORRECT ANSWERS-over CSR limits on
cashed checks, altered or tampered with, restrictive endorsements (conditioned too?
ask rita)
account ownership ITF
account is in trust for John Doe but he does not have signing authority what is he? -
CORRECT ANSWERS-jane is custodian
must be in writing, must contain an unconditional promise to pay a specific amount of
money, must be unconditional, must be signed by maker, must be payable on demand,
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, must be made payable to bearer or order : - CORRECT ANSWERS-Article 3 of UCC
(uniform commercial code)
4 C's of professionalism: - CORRECT ANSWERS-competence, confidence,
confidentiality, courtesy
when any one customer gives more than 10000 in cash what report needs to be
complete? - CORRECT ANSWERS-CTR- currency transaction report
quote int rates for CD and MM, accounts savings interest: - CORRECT ANSWERS-
APY- annual percentage yield
info placed on the account found in IBS insight under --- has account access for non
signee, fraud info, returned mail..: - CORRECT ANSWERS-remarks
BSA stand for?
act that requires CTR for over 10000 - CORRECT ANSWERS-Bank Secrecy Act
routing number is --- digits
ABA- alliance bank of America
affiliate banking:
BON- bank of Nevada
TPB- torrey pines bank
FIB- first independent bank
BB- bridge bank - CORRECT ANSWERS-9. 122105980
not required to cash a check for a --- - CORRECT ANSWERS-non account holder
for lost of stolen checks can place a stop payment.
customer fee-
commercial fee- - CORRECT ANSWERS-28
30
or 20 online
a line encoded at the bottom of a negotiable item that contains numbers, symbols
(account number and bank routing # and check # possibly): - CORRECT ANSWERS-
MICR magnetic ink character recognition
if a customer comes in upset that we don't have a branch convienent for them to make
deposits and her account was overdrawn. what do you do? - CORRECT ANSWERS-
apologize. find a closer branch. offer to get supervisor to help, offer online banking
mobile apps for deposits
2|Page
into : - CORRECT ANSWERS-drawer 2/ticket 2
fees for cashiers checks
customer-
business customer-
non customer (exchange only)- - CORRECT ANSWERS-6
10
10
less cash on deposit- potential scam. because check for deposit will be stolen or
counter fit and a majority of the funds will be deposited with cash back - no to owner of
the account
ask for ID and use check cashiers ect. - CORRECT ANSWERS-
cashing an on-us check and request a purchase of cashiers check.
exchange only- no exceptions.
issue cashier checks exactly as the check is written payable to and remitter is the maker
of check : - CORRECT ANSWERS-non account holders
account holder for 10 years comes into branch to cash a check with no ID. what do you
do? - CORRECT ANSWERS-apologize to customer and ask supervisor to approve/if
they know them
top drawer-
bottom-
total- - CORRECT ANSWERS-3000
7000
10000
items that need supervisor approval: - CORRECT ANSWERS-over CSR limits on
cashed checks, altered or tampered with, restrictive endorsements (conditioned too?
ask rita)
account ownership ITF
account is in trust for John Doe but he does not have signing authority what is he? -
CORRECT ANSWERS-jane is custodian
must be in writing, must contain an unconditional promise to pay a specific amount of
money, must be unconditional, must be signed by maker, must be payable on demand,
1|Page
, must be made payable to bearer or order : - CORRECT ANSWERS-Article 3 of UCC
(uniform commercial code)
4 C's of professionalism: - CORRECT ANSWERS-competence, confidence,
confidentiality, courtesy
when any one customer gives more than 10000 in cash what report needs to be
complete? - CORRECT ANSWERS-CTR- currency transaction report
quote int rates for CD and MM, accounts savings interest: - CORRECT ANSWERS-
APY- annual percentage yield
info placed on the account found in IBS insight under --- has account access for non
signee, fraud info, returned mail..: - CORRECT ANSWERS-remarks
BSA stand for?
act that requires CTR for over 10000 - CORRECT ANSWERS-Bank Secrecy Act
routing number is --- digits
ABA- alliance bank of America
affiliate banking:
BON- bank of Nevada
TPB- torrey pines bank
FIB- first independent bank
BB- bridge bank - CORRECT ANSWERS-9. 122105980
not required to cash a check for a --- - CORRECT ANSWERS-non account holder
for lost of stolen checks can place a stop payment.
customer fee-
commercial fee- - CORRECT ANSWERS-28
30
or 20 online
a line encoded at the bottom of a negotiable item that contains numbers, symbols
(account number and bank routing # and check # possibly): - CORRECT ANSWERS-
MICR magnetic ink character recognition
if a customer comes in upset that we don't have a branch convienent for them to make
deposits and her account was overdrawn. what do you do? - CORRECT ANSWERS-
apologize. find a closer branch. offer to get supervisor to help, offer online banking
mobile apps for deposits
2|Page
