PUR3000 Final
Exam(2024
LATEST
UPDATE)CORRE
CT 100%
To influence the course of conflicts to the benefit of the organization and, when possible, to the benefit
of the organizations many constituents. - ANSWER Strategic Conflict management
A component of strategic conflict management that is for the purpose of achieving particular objectives
with organization. (being "smart") - ANSWER Strategic
, A component of strategic conflict management that is the planned, deliberate action (the part that is
purposeful) - ANSWER Management
A component of strategic conflict management that is striving for the same object, position, or prized as
others - ANSWER Competition
A component of strategic conflict management which sharp disagreements or oppositions result in a
direct, overt threat of attack from another entity - ANSWER Conflict
_______ are built between the organizations and its various stakeholders with the assertive approach of
strategic conflict management. - ANSWER Mutual beneficial relationships
Public relations plays a key role in both profit and nonprofit organizations to - ANSWER compete for
limited resources and to engage in healthy, honest conflict with others who hold different views of what
is best and right for society.
What is one example of conflict? - ANSWER The scandal with Christian Louboutin shoes and other
companies copying the design for a lower price
What is an example of competition? - ANSWER Geico and Allstate Insurance companies
What are some important missions and convictions that some companies need to have to remain in
healthy competition and conflict with other organizations? - ANSWER 1. Make sure behavior is honorable
and defensible
2. Organization is ethical
3. Organization's mission is worthy
4. Organization has integrity
5. Organization works at creating mutual benefits whenever possible
What are some examples of external factors in conflict management? - ANSWER
-Political/social/industrial environments
, -External public's characteristics
-external threats
What are some examples of internal factors in conflict management? - ANSWER -General corporate
characteristics
-internal threats
-Relationship and internal person characteristics
The matrix of possible conflict variables that influences an organization's response is helpful in - ANSWER
understanding inputs into the complex decision-making process.
What are the two ranges or the contingency continuum? - ANSWER Pure advocacy and pure
accommodation
What is the best way to understand the entire conflict management process? - ANSWER Think of it as a
life cycle of a problem or issue that professionals must track
What are the four stages of the Conflict management life cycle? - ANSWER 1. Proactive Phase
2. Strategic phase
3. Reactive Phase
4. Recovery Phase
What are the four processed of he proactive phase that prevent conflict from happening - ANSWER 1.
Environmental scanning
2. Issue tracking
3. Issue management
4. Crisis plan
the constant reading, watching, listening, current affairs with an eye to the organization's interests in the
proactive stage - ANSWER environmental scanning
, Where occurrences emerge and the phase becomes more involved in processes such as the daily
clipping of news stories - ANSWER Issue tracking
When the organization makes behavioral changes or creates strategic plans in was that address the
emerging issue - ANSWER Issues management
A plan that is prepared for the worst issues or events that have escalated to crisis proportions-- part of
proactive phase - ANSWER Crisis plan
Where dangers or threats to people or organizations are conveyed to forestall personal, injury, health
problems, and environmental damage (strategic phase) - ANSWER Risk communication
Strategies that enable the organization to position itself favorable in anticipation for actions such as
litigation, boycott, adverse legislation, elections, or similar events that will pay out "the court of public
opinion." - ANSWER Conflict-positioning
A plan that public relations professionals create to be prepared for the worse outcome with a developed
plan to reduce risk communication efforts - ANSWER Crisis management plan
The implementation of the crisis management plan as well as efforts to meet needs of publics, disaster
victims, employees, government officials, and the media. - ANSWER Crisis communication
The techniques used to bring a heated conflict (collapsed salary negotiations) to a favorable resolution -
ANSWER Conflict resolution
Communication strategies and publicity efforts in support of legal actions or trials. - ANSWER Litigation
public relations
What are the three stages of the strategic phase in Conflict management? - ANSWER 1. Risk
communication
2. Conflict-compositioning
3. Crisis management plan
Exam(2024
LATEST
UPDATE)CORRE
CT 100%
To influence the course of conflicts to the benefit of the organization and, when possible, to the benefit
of the organizations many constituents. - ANSWER Strategic Conflict management
A component of strategic conflict management that is for the purpose of achieving particular objectives
with organization. (being "smart") - ANSWER Strategic
, A component of strategic conflict management that is the planned, deliberate action (the part that is
purposeful) - ANSWER Management
A component of strategic conflict management that is striving for the same object, position, or prized as
others - ANSWER Competition
A component of strategic conflict management which sharp disagreements or oppositions result in a
direct, overt threat of attack from another entity - ANSWER Conflict
_______ are built between the organizations and its various stakeholders with the assertive approach of
strategic conflict management. - ANSWER Mutual beneficial relationships
Public relations plays a key role in both profit and nonprofit organizations to - ANSWER compete for
limited resources and to engage in healthy, honest conflict with others who hold different views of what
is best and right for society.
What is one example of conflict? - ANSWER The scandal with Christian Louboutin shoes and other
companies copying the design for a lower price
What is an example of competition? - ANSWER Geico and Allstate Insurance companies
What are some important missions and convictions that some companies need to have to remain in
healthy competition and conflict with other organizations? - ANSWER 1. Make sure behavior is honorable
and defensible
2. Organization is ethical
3. Organization's mission is worthy
4. Organization has integrity
5. Organization works at creating mutual benefits whenever possible
What are some examples of external factors in conflict management? - ANSWER
-Political/social/industrial environments
, -External public's characteristics
-external threats
What are some examples of internal factors in conflict management? - ANSWER -General corporate
characteristics
-internal threats
-Relationship and internal person characteristics
The matrix of possible conflict variables that influences an organization's response is helpful in - ANSWER
understanding inputs into the complex decision-making process.
What are the two ranges or the contingency continuum? - ANSWER Pure advocacy and pure
accommodation
What is the best way to understand the entire conflict management process? - ANSWER Think of it as a
life cycle of a problem or issue that professionals must track
What are the four stages of the Conflict management life cycle? - ANSWER 1. Proactive Phase
2. Strategic phase
3. Reactive Phase
4. Recovery Phase
What are the four processed of he proactive phase that prevent conflict from happening - ANSWER 1.
Environmental scanning
2. Issue tracking
3. Issue management
4. Crisis plan
the constant reading, watching, listening, current affairs with an eye to the organization's interests in the
proactive stage - ANSWER environmental scanning
, Where occurrences emerge and the phase becomes more involved in processes such as the daily
clipping of news stories - ANSWER Issue tracking
When the organization makes behavioral changes or creates strategic plans in was that address the
emerging issue - ANSWER Issues management
A plan that is prepared for the worst issues or events that have escalated to crisis proportions-- part of
proactive phase - ANSWER Crisis plan
Where dangers or threats to people or organizations are conveyed to forestall personal, injury, health
problems, and environmental damage (strategic phase) - ANSWER Risk communication
Strategies that enable the organization to position itself favorable in anticipation for actions such as
litigation, boycott, adverse legislation, elections, or similar events that will pay out "the court of public
opinion." - ANSWER Conflict-positioning
A plan that public relations professionals create to be prepared for the worse outcome with a developed
plan to reduce risk communication efforts - ANSWER Crisis management plan
The implementation of the crisis management plan as well as efforts to meet needs of publics, disaster
victims, employees, government officials, and the media. - ANSWER Crisis communication
The techniques used to bring a heated conflict (collapsed salary negotiations) to a favorable resolution -
ANSWER Conflict resolution
Communication strategies and publicity efforts in support of legal actions or trials. - ANSWER Litigation
public relations
What are the three stages of the strategic phase in Conflict management? - ANSWER 1. Risk
communication
2. Conflict-compositioning
3. Crisis management plan
