Test Bank For Business Communication
Chapter 1 Communicating in Your Life
CHAPTER 1 COMMUNICATING IN Y OUR LIFE
True/False
Indicate whether the sentence or statement is true or false.
1. The communication process has five components: the sender, the message, the receiver, the feedback, and the
channel.
2. Gestures, facial expressions, and posture are examples of nonverbal symbols.
3. Factors such as education, opinions, and emotional states do not affect how a receiver interprets a message.
4. Speaking is an example of a communication channel.
5. Feedback is not important in helping a sender determine whether a message was understood.
6. Goodwill is a positive feeling or attitude toward others.
7. Poor lighting and uncomfortable seating are examples of internal communication barriers.
8. Knowing factors about the receiver helps the sender create a message the receiver will understand.
9. The social setting is not a factor of the message environment.
10. Restating the main points is a good way to check your understanding of a message.
11. Some jobs require more paperwork and reading than others.
12. Filling orders correctly is not important for keeping customers satisfied and ensuring future orders.
13. One of the most important purposes of reading in the workplace is to gain information for making decisions
or solving problems.
14. The same reading speed should be used for scanning and for careful reading.
15. Building your vocabulary will help improve your reading speed and comprehension.
Multiple Choice
Identify the letter of the choice that best completes the statement or answers the question.
16. Words used in spoken or written messages are
a. verbal symbols
b. nonverbal symbols
c. gestures
d. senders
17. Which of the following is an element of the communication process?
a. sender
b. receiver
c. message
d. all the above
18. The mode used to send a message is the
a. sender
b. receiver
c. channel
1
,Test Bank For Business Communication
Chapter 1 Communicating in Your Life
d. feedback
2
,Test Bank For Business Communication
Chapter 1 Communicating in Your Life
19. Sending and interpreting messages related to products, services, or activities of a company or an organization
is
a. feedback
b. business communication
c. goodwill
d. none of the above
20. Which of the following may be a goal of communication?
a. to obtain or share information
b. to build goodwill
c. to persuade
d. all the above
21. Communication among peers is called
a. upward communication
b. horizontal communication
c. lateral communication
d. both b and c
22. Lack of motivation or interest on the part of the receiver is a type of
a. internal communication barrier
b. external communication barrier
c. informal communication barrier
d. lateral communication barrier
23. In the communication process, the sender
a. does not select the channel for the message
b. selects verbal symbols
c. does not select nonverbal symbols
d. should not use audience analysis
24. In the communication process, the receiver
a. should try to overcome communication barriers
b. has one duty: listening
c. should be open to new ideas
d. both a and c
25. When preparing an audience profile, you should
a. not consider the listerners’ education
b. consider the listerners’ ages
c. not be concerned about the listerners’ interests
d. none of the above
26. Attempting to get a basic understanding of the objectives and the important points of material that you are
going to read is called
a. careful reading
b. skimming
c. scanning
d. none of the above
27. Information in digital form
a. is decreasing
b. is in an electronic format
c. cannot be read by a computer
d. none of the above
3
, Test Bank For Business Communication
Chapter 1 Communicating in Your Life
28. During a job search, an applicant
a. will need to read job descriptions
b. cannot apply for a job online
c. does not need reading skills
d. none of the above
29. Once on the job, a worker may need to read
a. for background information
b. to locate specific data
c. to learn new procedures
d. all the above
30. To improve reading speed and comprehension
a. find the main idea in every paragraph
b. do not skim or scan material before doing careful reading
c. disregard the order of events in a situation
d. do not take notes on the material
Matching
Match the terms to their definitions below.
a. audience analysis f. listening
b. channel g. message
c. communication h. reading
d. confidential information i. receiver
e. feedback j. sender
31. The process used to send and interpret messages so they are understood
32. An idea expressed by a set of symbols
33. Creating a profile of intended receivers of a message
34. Data that should be kept private or secret
35. The response of a receiver to a message
36. A person who hears, sees, or reads symbols and interprets a message
37. The process of hearing and focusing attention to understand an oral message
38. The process of seeing and interpreting written words and other symbols
39. The mode by which a message is sent
40. A person who creates and shares a message
4
Chapter 1 Communicating in Your Life
CHAPTER 1 COMMUNICATING IN Y OUR LIFE
True/False
Indicate whether the sentence or statement is true or false.
1. The communication process has five components: the sender, the message, the receiver, the feedback, and the
channel.
2. Gestures, facial expressions, and posture are examples of nonverbal symbols.
3. Factors such as education, opinions, and emotional states do not affect how a receiver interprets a message.
4. Speaking is an example of a communication channel.
5. Feedback is not important in helping a sender determine whether a message was understood.
6. Goodwill is a positive feeling or attitude toward others.
7. Poor lighting and uncomfortable seating are examples of internal communication barriers.
8. Knowing factors about the receiver helps the sender create a message the receiver will understand.
9. The social setting is not a factor of the message environment.
10. Restating the main points is a good way to check your understanding of a message.
11. Some jobs require more paperwork and reading than others.
12. Filling orders correctly is not important for keeping customers satisfied and ensuring future orders.
13. One of the most important purposes of reading in the workplace is to gain information for making decisions
or solving problems.
14. The same reading speed should be used for scanning and for careful reading.
15. Building your vocabulary will help improve your reading speed and comprehension.
Multiple Choice
Identify the letter of the choice that best completes the statement or answers the question.
16. Words used in spoken or written messages are
a. verbal symbols
b. nonverbal symbols
c. gestures
d. senders
17. Which of the following is an element of the communication process?
a. sender
b. receiver
c. message
d. all the above
18. The mode used to send a message is the
a. sender
b. receiver
c. channel
1
,Test Bank For Business Communication
Chapter 1 Communicating in Your Life
d. feedback
2
,Test Bank For Business Communication
Chapter 1 Communicating in Your Life
19. Sending and interpreting messages related to products, services, or activities of a company or an organization
is
a. feedback
b. business communication
c. goodwill
d. none of the above
20. Which of the following may be a goal of communication?
a. to obtain or share information
b. to build goodwill
c. to persuade
d. all the above
21. Communication among peers is called
a. upward communication
b. horizontal communication
c. lateral communication
d. both b and c
22. Lack of motivation or interest on the part of the receiver is a type of
a. internal communication barrier
b. external communication barrier
c. informal communication barrier
d. lateral communication barrier
23. In the communication process, the sender
a. does not select the channel for the message
b. selects verbal symbols
c. does not select nonverbal symbols
d. should not use audience analysis
24. In the communication process, the receiver
a. should try to overcome communication barriers
b. has one duty: listening
c. should be open to new ideas
d. both a and c
25. When preparing an audience profile, you should
a. not consider the listerners’ education
b. consider the listerners’ ages
c. not be concerned about the listerners’ interests
d. none of the above
26. Attempting to get a basic understanding of the objectives and the important points of material that you are
going to read is called
a. careful reading
b. skimming
c. scanning
d. none of the above
27. Information in digital form
a. is decreasing
b. is in an electronic format
c. cannot be read by a computer
d. none of the above
3
, Test Bank For Business Communication
Chapter 1 Communicating in Your Life
28. During a job search, an applicant
a. will need to read job descriptions
b. cannot apply for a job online
c. does not need reading skills
d. none of the above
29. Once on the job, a worker may need to read
a. for background information
b. to locate specific data
c. to learn new procedures
d. all the above
30. To improve reading speed and comprehension
a. find the main idea in every paragraph
b. do not skim or scan material before doing careful reading
c. disregard the order of events in a situation
d. do not take notes on the material
Matching
Match the terms to their definitions below.
a. audience analysis f. listening
b. channel g. message
c. communication h. reading
d. confidential information i. receiver
e. feedback j. sender
31. The process used to send and interpret messages so they are understood
32. An idea expressed by a set of symbols
33. Creating a profile of intended receivers of a message
34. Data that should be kept private or secret
35. The response of a receiver to a message
36. A person who hears, sees, or reads symbols and interprets a message
37. The process of hearing and focusing attention to understand an oral message
38. The process of seeing and interpreting written words and other symbols
39. The mode by which a message is sent
40. A person who creates and shares a message
4
