Certify Travel Associate Multiple Choice
UPDATED Exam Questions and
CORRECT Answers
Business Ethics
Taking mental vacations and exercising regularly are ways of:
A. managing your time.
B. enhancing professionalism through education.
C. managing stress.
D. displaying ethical behavior. - CORRECT ANSWER- C. managing stress.
Business Ethics
A commitment to ongoing education and training:
A. is a mark of a professional.
B. is not necessary once you've gotten a job.
C. is too costly for most travel industry employees.
D. can create a problem with ethical decisions. - CORRECT ANSWER- A. is a mark of a
professional.
Business Ethics
A loyal customer asks you to do something unethical. You:
A. do it anyway—the customer is always right.
B. explain to the customer why it is unethical.
C. avoid the situation by not taking the customer's call.
D. offer an alternative solution. - CORRECT ANSWER- D. offer an alternative solution.
, Business Ethics
Professionalism implies a commitment to the standards of an occupation and the interests of
the client.
A. True
B. False - CORRECT ANSWER- A. True
Business Ethics
Your professional image describes the way you look, not the way you act.
A. True
B. False - CORRECT ANSWER- B. False
Business Ethics
Disclosing information that is factually inaccurate is ethical if it closes the sale.
A. True
B. False - CORRECT ANSWER- B. False
Business Ethics
A professional possesses the necessary knowledge and skills for the job as well as:
A. an expensive business suit.
B. sporadic education and training.
C. the willingness to give the agency's interests priority over the client's interests.
D. a commitment to ethical behavior. - CORRECT ANSWER- D. a commitment to ethical
behavior.
Business Ethics
A professional code of ethics should:
UPDATED Exam Questions and
CORRECT Answers
Business Ethics
Taking mental vacations and exercising regularly are ways of:
A. managing your time.
B. enhancing professionalism through education.
C. managing stress.
D. displaying ethical behavior. - CORRECT ANSWER- C. managing stress.
Business Ethics
A commitment to ongoing education and training:
A. is a mark of a professional.
B. is not necessary once you've gotten a job.
C. is too costly for most travel industry employees.
D. can create a problem with ethical decisions. - CORRECT ANSWER- A. is a mark of a
professional.
Business Ethics
A loyal customer asks you to do something unethical. You:
A. do it anyway—the customer is always right.
B. explain to the customer why it is unethical.
C. avoid the situation by not taking the customer's call.
D. offer an alternative solution. - CORRECT ANSWER- D. offer an alternative solution.
, Business Ethics
Professionalism implies a commitment to the standards of an occupation and the interests of
the client.
A. True
B. False - CORRECT ANSWER- A. True
Business Ethics
Your professional image describes the way you look, not the way you act.
A. True
B. False - CORRECT ANSWER- B. False
Business Ethics
Disclosing information that is factually inaccurate is ethical if it closes the sale.
A. True
B. False - CORRECT ANSWER- B. False
Business Ethics
A professional possesses the necessary knowledge and skills for the job as well as:
A. an expensive business suit.
B. sporadic education and training.
C. the willingness to give the agency's interests priority over the client's interests.
D. a commitment to ethical behavior. - CORRECT ANSWER- D. a commitment to ethical
behavior.
Business Ethics
A professional code of ethics should:
