Success
1. What is necessary for interpreting a healthcare organization's role regarding healthcare values?
- A. Establishing corporate goals and key institutional policies
- B. Making sure the community understands the organization's goals and performance
- C. Creating a mission statement that articulates the organization’s fundamental purpose to guide
behavior ✔️
- D. Formulating a corporate vision for the governing authority
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2. Which statement aligns with the principle of delegation?
- A. An executive familiar with delegation controls the work schedule of their subordinates while
focusing on outcomes.
- B. An executive provides instructions on how tasks should be performed and shows how each
contribution fits into a larger plan.
- C. A successful executive specifies exactly how tasks should be accomplished in detail.
- D. The executive, employing the principle of delegation, makes fewer personal decisions and gives
broad directives ✔️
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3. Who should be involved in developing the annual business plan before it is presented to the
governing authority?
- A. Recommendations from the finance committee based on income estimates for the upcoming
budget year.
- B. Heads of profit centers estimating their respective revenues and expenses, with the CEO compiling
the data.
- C. Key executives after consulting with heads of operating divisions ✔️
- D. Leaders of the operating divisions with the CEO consolidating information.
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4. Why is it often costly to continue a declining product or service?
- A. It may lead to higher turnover among personnel.
- B. It establishes an undesirable precedent regarding the maintenance of the status quo.
- C. The program typically requires excessive management time and hinders the search for alternatives
✔️
- D. Organizations may be viewed as disconnected from market demands.
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5. Once a market research problem has been identified, what is the researcher's next course of action?
- A. Perform a literature review
- B. Conduct focus groups and gather data
- C. Define the information that is needed ✔️
- D. Create a data collection tool
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6. What is a vital marketing concept in healthcare?
- A. Increase customer involvement in the sales process
- B. Promote existing services through advertising
- C. Tailor services to meet customer requirements ✔️
- D. Highlight areas of specialization
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, 7. Performance rating scales, the most commonly used performance appraisal methods, typically fall
into two categories: the continuous scale and what other type?
- A. Equitable scale
- B. Discrete scale ✔️
- C. Field rating
- D. Behaviorally anchored rating
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8. In a successful healthcare organization, employee motivation to support the established company
philosophy is heightened when the organization:
- A. Offers a variety of social, cultural, and recreational programs
- B. Focuses on financial incentives and comprehensive employee benefits
- C. Delivers a training program that is well-explained, comprehended by staff, and enforced by
leadership ✔️
- D. Engages in efforts to clarify employee rights regarding issues like grievances and affirmative action
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9. What does the "acid-test ratio" measure, a common technique used to help management analyze a
company's balance sheet?
- A. The ratio of current assets to current liabilities
- B. The ratio of total assets to total liabilities
- C. The ratio of cash to short-term debt
- D. The ratio of cash, marketable securities, and accounts receivable to current liabilities ✔️
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10. What is the primary motivation for transitioning a freestanding voluntary facility to an investor-
owned healthcare organization?