Operations Management C215 Exam
Questions And Answers. Verified and
Updated.
Which definition is used for quality evaluates how well a product performs its intended function?
- answer✔✔Fitness for use
Which total quality management (TQM) process was developed to stress management's
responsibility for quality? - answer✔✔14 points for quality improvement
Which quality control tool should be used to monitor the current status or end result of a
process? - answer✔✔Control chart
Which group of keywords or phrases describes the critical role that marketing plays in the total
quality management (TQM) process? - answer✔✔Enhance competition; understand consumer
preferences; maintain communication with operations
What do assignable causes of variation indicate? - answer✔✔Out-of-control signals were found
in the process.
Which continuous improvement method does Cpk measure? - answer✔✔How close one is to a
target and how consistent one is with the average performance
What are two important aspects of Six Sigma? - answer✔✔Technical tools
People involvement
Which two factors affect a service location decision? - answer✔✔Proximity to customers
Quality-of-life issues
Which two statements are true about effective capacity? - answer✔✔An effective capacity is
lower than design capacity.
An effective capacity is a permanent measure used to achieve design capacity.
When is capacity measurement at the best operating level? - answer✔✔When the average unit
cost is minimized
A manufacturing company decides to open a new distribution center location in order to
minimize distribution costs to warehouses or stores.
EXAM STUDY MATERIALS July 24, 2024 1:33:58 PM
Questions And Answers. Verified and
Updated.
Which definition is used for quality evaluates how well a product performs its intended function?
- answer✔✔Fitness for use
Which total quality management (TQM) process was developed to stress management's
responsibility for quality? - answer✔✔14 points for quality improvement
Which quality control tool should be used to monitor the current status or end result of a
process? - answer✔✔Control chart
Which group of keywords or phrases describes the critical role that marketing plays in the total
quality management (TQM) process? - answer✔✔Enhance competition; understand consumer
preferences; maintain communication with operations
What do assignable causes of variation indicate? - answer✔✔Out-of-control signals were found
in the process.
Which continuous improvement method does Cpk measure? - answer✔✔How close one is to a
target and how consistent one is with the average performance
What are two important aspects of Six Sigma? - answer✔✔Technical tools
People involvement
Which two factors affect a service location decision? - answer✔✔Proximity to customers
Quality-of-life issues
Which two statements are true about effective capacity? - answer✔✔An effective capacity is
lower than design capacity.
An effective capacity is a permanent measure used to achieve design capacity.
When is capacity measurement at the best operating level? - answer✔✔When the average unit
cost is minimized
A manufacturing company decides to open a new distribution center location in order to
minimize distribution costs to warehouses or stores.
EXAM STUDY MATERIALS July 24, 2024 1:33:58 PM
