Answer: b) improved ability to provide customer value correct answers Benefits of Six Sigma
adoption for an organization include:
a) Increase of waste in processes
b) improved ability to provide customer value
c) all of the above
d) improved stock price
Answer: a) all of the above correct answers Six sigma may be defined as:
a) all of the above
b) a philosophy for managing an organization
c) a set of statistical techniques
d) a method of analysis using scientific principles
Answer: b) because of the system of questioning, data collection, observation, and testing correct
answers Why is Six Sigma considered scientific?
a) because of the heavy impact of top management support
b) because of the system of questioning, data collection, observation, and testing
c) because of the extensive training element required
d) because of the impact of cost savings on the bottom line
Answer: c) representing variation in the process correct answers An engineer wants to improve a
process and measures the sigma. What does sigma represent?
a) a way to improve business operation
b) the value of the product
c) representing variation in the process
d) none of the above
Answer: 4) there are no units correct answers Defects per Million Opportunities (DPMO) is a
measure of performance. What are the units of DPMO?
1) Value, such as dollars
2) 1,000,000
3) feet
4) there are no units
Answer: d) Project schedule correct answers Work breakdown structure deals with:
a) Project Teambuilding
b) Project cost
c) All the above.
d) Project schedule
ANSWER: d) all of the above correct answers Identify a non-value added activity that would be
considered a form of processing muda (i.e., wasteful):
a) Any and all forms of transportation
b) An ergonomically unsound workplace
, c) Reworking a product due to poor, initial work.
d) All the above
Answer: a) signing up for college classes correct answers Which of the following is a valued
added activity?
a) signing up for college classes.
b) doing homework in an unsound, unsafe posture
c) Getting multiple approvals for one class
d) None of the above
Answer: The scope of the project correct answers An example of project feasibility, with regards
to timeliness is:
1) The scope of the project
2) The project does not have a relationship to the organization's strategy.
3) The project does not have an assigned Green Belt.
4) The potential project does not have the right mix of team members
Answer: 3) The financial benefits of cost savings was confirmed by an outside expert. correct
answers An example of validating a project's financial results concerns the following:
1) The project was brought in under the budgeted amount allowed for spending on the project.
2) The project was completed in a timely manner.
3) The financial benefits of cost savings was confirmed by an outside expert.
4) The project was based upon a process.
Answer: b) We can focus on what our goals should be. correct answers Identification of the
external customer is important because:
a) It permits the company to identify whom to contact with regard to delivering defects.
b) We can focus on what our goals should be.
c) It eliminates wasted advertising of the LSS team
d) It produces more profit per customer
Answer: c) Defines the scope correct answers What does a SIPOC help a LSS do?
a) Supports team building
b) Supports team meeting efficiency
c) Defines the scope
Answer: a) Processes correct answers From an overall perspective, the activities of a company
are tied together by:
a) Processes
b) The company brand or name
c) Physical buildings
d) Suppliers
Answer: c) Identify the company's customers and suppliers. correct answers A SIPOC helps a
team see a LSS problem from a process perspective. This includes which of the following?
a) Define the project via a problem statement.