IAAP CAP Exam Study Guide With Correct Answers.

IAAP CAP Exam Study
Guide With Correct Answers


Podcasts - (CORRECT ANSWER)-Prerecorded audio clips used to inform the audience
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about an issue, product, or service.
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Downloadable presentations of webinars.
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Certification - (CORRECT ANSWER)-A credential awarded by a certification body when an
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individual demonstrates through an examination process that he or she has acquired the
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designated knowledge, skills, and abilities to perform a specific job; independent of a
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specific class, course, or other educational or training program.
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License - (CORRECT ANSWER)-A credential awarded by a licensing agency based on
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predetermined criteria.
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,Educational Certificate - (CORRECT ANSWER)-A credential awarded by a training
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provider, association, or educational institution based on completion of all requirements
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for a program of study, including coursework and a test or other performance evaluations.
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Assessment-Based Professional Certification - (CORRECT ANSWER)-A voluntary process
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by which individuals are evaluated against predetermined standards for knowledge, skills,
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or competencies -- time-limited credential
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Assessment-Based Certificate - (CORRECT ANSWER)-Focus is on education/training and
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demonstrates mastery of intended learning outcomes of a specific class, course,
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educational program, or training program.
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Certificate of attendance or participation - (CORRECT ANSWER)-Provided to individuals
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who have attended or participated in classes, courses, other educational or training
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programs or events
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Certificate of completion - (CORRECT ANSWER)-Denotes achievement of specific learning
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outcomes, tested through something such as a final exam, demonstrating the
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competencies learned during a program of study.
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Organization - (CORRECT ANSWER)-A group of people, who, through coordinated
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activities, work to achieve both individual and collective goals.
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,Communication - (CORRECT ANSWER)-The sharing of symbolic meaning between two or
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more people.
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Business Communication - (CORRECT ANSWER)-Formal Communications
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Informal Communications v




Written Communications
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Oral Communications
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Visual Communications
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Nonverbal Communication v




Audio-visual Communications v




Computer-based Communications v




Formal Communication - (CORRECT ANSWER)-Messages spread through the
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organization's communications, possibly downward, upward, or horizontal
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Downward Communications - (CORRECT ANSWER)-Messages sent from management to
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employees.
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This type of communication is necessary to clarify goals, share information, educate, and
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guide.
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, Upward Communications - (CORRECT ANSWER)-Messages sent from employees to
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management.
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This type of communication often informs management about project progress and
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challenges.
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Horizontal Communications - (CORRECT ANSWER)-Messages traveling from employee to
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employee, manager to manager, or executive to executive.
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Informal Communications - (CORRECT ANSWER)-Conversations people have with each
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other (can be based on speculation, rumors, or overheard conversations.)
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Written Communication - (CORRECT ANSWER)-Anything put on paper, such a memos,
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letters, manuals, forms, and flyers
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Oral Communication - (CORRECT ANSWER)-Face-to-face communications, as well as
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meetings, telephone calls, and radio broadcasts.
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Visual Communications - (CORRECT ANSWER)-Refers both to the (1) physical expressions
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someone makes while communicating an idea and (2) materials that are visual such as
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charts, posters, and diagrams.
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