test bank for business communication by Shwom

Ch. 1 Becoming a Successful Business Communicator



1. All of the - following are examples of communicating EXCEPT

A. posting updates on Facebook to keep in touch with geographically distant friends and family

B. emailing your employer to confirm scheduling issues

C. speaking to your mother on the - telephone

D. gesturing across the - table to a friend to get him to stop telling the - story he has begun

E. reciting a list of dates to memorize them for an upcoming exam

ANS: E

Explanation: E. All of the - other choices are examples of the - complex process of communication–planning,
creating, delivering, and interpreting messages. This choice is simply a means to learn and retain information.

Diff: 1 Page Ref: 4

Classification: Application

Communication Abilities

Objective: 1.1 Why should I study business communication?



2. The - communication skills you already possess ________ in the - workplace.

A. will likely hamper your attempts to communicate

B. are inapplicable to communication

C. are most likely sufficient to meet the - challenges of communication

D. will be valuable to you for communicating

E. must all be unlearned if you want to successfully communicate

ANS: D

Explanation: D. The - communication skills you have already developed will be valuable to you in the -
workplace, where communication is considered to be the - most important of all abilities you can possess.
However, your current skills may not be sufficient to meet many challenges of communicating in the -
workplace.

Diff: 1 Page Ref: 4

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,Classification: Conceptual

Communication Abilities

Objective: 1.1 Why should I study business communication?




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,3. Which of the - following is NOT an example of communication?

A. texting a colleague that you will be a few minutes late for your meeting

B. Twittering that you are headed to a concert in the - park

C. updating your page on a social networking site

D. listening to classic tunes on an MP3 player

E. whispering to a friend that her comments may be perceived as rude

ANS: D

Explanation: D. All of the - other choices are examples of the - complex process of communication–planning,
creating, delivering, and interpreting messages. In this choice you are using an electronic device to listen to
music, but are not seeking to share information with others.

Diff: 1 Page Ref: 4

Classification: Application

Communication Abilities

Objective: 1.1 Why should I study business communication?

4. Which of the - following workplace activities is NOT one in which your communication skills will be
utilized?

A. calculating whether sales are up this quarter using the - latest figures

B. explaining why sales were down last quarter

C. persuading your colleagues that your idea will likely lead to increased sales

D. ensuring that your department understands that increasing sales is the - top priority

E. discussing your employee's poor sales figures without making her feel defensive

ANS: A

Explanation: A. All of the - other choices represent situations in which you will need to use your
communication skills. Computing sales figures from data is not an example of communication.

Diff: 1 Page Ref: 4

Classification: Application

Communication Abilities

Objective: 1.1 Why should I study business communication?

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, 5. The - New Graduates' Workforce Readiness study found that many employers were dissatisfied with the -
communication skills of their college graduate employees, citing all of the - following specific deficiencies
EXCEPT

A. written communication

B. leadership

C. work ethic

D. creativity

E. professionalism

ANS: C

Explanation: C. This was not one of the - specific deficiencies that was cited by the - study.

Diff: 2 Page Ref: 4

Classification: Conceptual

Communication Abilities

Objective: 1.1 Why should I study business communication?




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