CCHP FINAL STUDY GUIDE/35
QUESTIONS AND ANSWERS(A+)
key words in the definition of culture - =accepted or
familiar
-stages of health communication model - =1. planning
and strategy development
2. developing & pretesting concepts, messages, &
materials
3. implementing the program
4. assessing effectiveness & making refinements
-paralanguage - =language without the words
-proxemics - =perception and use of interpersonal and
personal space
-nonverbal communication - =communication using
body movements, gestures, and facial expressions
rather than speech
-concepts representative of all cultures - =-
paralanguage
- proxemics
- nonverbal communication
- cultural knowledge comes from dialogue
-CLAS standards (definition) - =national standards for
providing culturally & linguistically appropriate services
in health care
-what are the CLAS standards - =- provide language
assistance services
, - individual must be made aware that services are
available
- competent providing language assistance
- health related material in patient's preferred language
-historical perspectives - =- misunderstanding & mistrust
lead to conflict
- people label those of another nation as one thing
- individuals within cultures need to be viewed as
wholes and made of their own diverse parts
-below basic health literacy - =indicates no more than
the most simple & concrete literacy skills (~14%)
-basic health literacy - =indicates skills necessary to
perform simple & everyday literacy activities (~22%)
-intermediate health literacy - =indicates skills
necessary to perform moderately challenging literacy
activities (~53%)
-proficient health literacy - =indicates skills necessary to
perform more complex and challenging literacy activities
(~12%)
-majority of population has what health literacy level? -
=intermediate (53%)
-national assessment of adult literacy (NAAL) results -
=higher health literacy in:
- women
- white and asian/pacific islander
- adults who spoke only english before starting school
QUESTIONS AND ANSWERS(A+)
key words in the definition of culture - =accepted or
familiar
-stages of health communication model - =1. planning
and strategy development
2. developing & pretesting concepts, messages, &
materials
3. implementing the program
4. assessing effectiveness & making refinements
-paralanguage - =language without the words
-proxemics - =perception and use of interpersonal and
personal space
-nonverbal communication - =communication using
body movements, gestures, and facial expressions
rather than speech
-concepts representative of all cultures - =-
paralanguage
- proxemics
- nonverbal communication
- cultural knowledge comes from dialogue
-CLAS standards (definition) - =national standards for
providing culturally & linguistically appropriate services
in health care
-what are the CLAS standards - =- provide language
assistance services
, - individual must be made aware that services are
available
- competent providing language assistance
- health related material in patient's preferred language
-historical perspectives - =- misunderstanding & mistrust
lead to conflict
- people label those of another nation as one thing
- individuals within cultures need to be viewed as
wholes and made of their own diverse parts
-below basic health literacy - =indicates no more than
the most simple & concrete literacy skills (~14%)
-basic health literacy - =indicates skills necessary to
perform simple & everyday literacy activities (~22%)
-intermediate health literacy - =indicates skills
necessary to perform moderately challenging literacy
activities (~53%)
-proficient health literacy - =indicates skills necessary to
perform more complex and challenging literacy activities
(~12%)
-majority of population has what health literacy level? -
=intermediate (53%)
-national assessment of adult literacy (NAAL) results -
=higher health literacy in:
- women
- white and asian/pacific islander
- adults who spoke only english before starting school
