Test bank
Ch. 01
Modern Supervision: Concepts and Skills
MCQs:
1. A manager at the ‘__ first level of management is known as a(n):
A)top executive.
B. middle manager.
C. assembly-line worker.
D. supervisor.
2. Which act states that a supervisor is "any individual having authority, in the ‘__
interest of the ‘__ employer, to hire, transfer, suspend, lay off, recall, promote,
discharge, assign, reward or discipline other employees, or responsibility to direct
them, or to adjust their grievances, or effectively to recommend such action, if in
connection with the ‘__ foregoing the ‘__ exercise of such authority is not of a merely
routine or clerical nature, but requires the ‘__ use of independent judgment"?
A)The ‘__ Wagner Act
B. The ‘__ Taft-Hartley Act
C. The ‘__ Norris-La Guardia Act
D. The ‘__ Fair Labor Standards Act
3. Generally, supervisors focus on:
A)day-to-day problems and goals to be achieved in one year or less.
B. trying to get the ‘__ entire organization to meet its goals.
C. long-range goals extending over several years.
D. themselves only and are not concerned with organizational goals.
1
,Test bank
4. Because supervisors deal directly with employees and have knowledge about an
organization's customers, they emphasize a(n):
A)task orientation.
B. technique orientation.
C. people orientation.
D. outcome orientation.
2
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5. According to Abraham Maslow's hierarchical pattern of needs, the ‘__ most basic
needs of any human being are:
A)safety needs.
B. physiological needs.
C. needs related to love and belonging.
D. esteem needs.
6. Which of the ‘__ following includes an attitude of acceptance, a lack of racial biases,
and creativity?
A)Self-actualization
B. Physiological needs
C. Needs related to love and belonging
D. Esteem needs
7. The ‘__ ability to see the ‘__ relationship of the ‘__ parts to the ‘__ whole and to one
another is known as:
A)technical skills.
B. human relations skills.
C. conceptual skills.
D. process skills.
8. Bundy has worked at the ‘__ local shoe store for years. His ability to sell the ‘__
most women's shoes month after month is an example of:
A)ambitious skills.
B. conceptual skills.
C. motivational skills.
D. technical skills.
3
, Test bank
9. For a supervisor, conceptual skills would include:
A)recognizing how the ‘__ work of various employees affects the ‘__ performance of
the ‘__ department as a whole.
B. the ‘__ specialized knowledge and expertise used to carry out particular techniques
or procedures.
C. the ‘__ ability to communicate with, motivate, and understand people.
D. the ‘__ ability to analyze information and reach good decisions.
4
Ch. 01
Modern Supervision: Concepts and Skills
MCQs:
1. A manager at the ‘__ first level of management is known as a(n):
A)top executive.
B. middle manager.
C. assembly-line worker.
D. supervisor.
2. Which act states that a supervisor is "any individual having authority, in the ‘__
interest of the ‘__ employer, to hire, transfer, suspend, lay off, recall, promote,
discharge, assign, reward or discipline other employees, or responsibility to direct
them, or to adjust their grievances, or effectively to recommend such action, if in
connection with the ‘__ foregoing the ‘__ exercise of such authority is not of a merely
routine or clerical nature, but requires the ‘__ use of independent judgment"?
A)The ‘__ Wagner Act
B. The ‘__ Taft-Hartley Act
C. The ‘__ Norris-La Guardia Act
D. The ‘__ Fair Labor Standards Act
3. Generally, supervisors focus on:
A)day-to-day problems and goals to be achieved in one year or less.
B. trying to get the ‘__ entire organization to meet its goals.
C. long-range goals extending over several years.
D. themselves only and are not concerned with organizational goals.
1
,Test bank
4. Because supervisors deal directly with employees and have knowledge about an
organization's customers, they emphasize a(n):
A)task orientation.
B. technique orientation.
C. people orientation.
D. outcome orientation.
2
,Test bank
5. According to Abraham Maslow's hierarchical pattern of needs, the ‘__ most basic
needs of any human being are:
A)safety needs.
B. physiological needs.
C. needs related to love and belonging.
D. esteem needs.
6. Which of the ‘__ following includes an attitude of acceptance, a lack of racial biases,
and creativity?
A)Self-actualization
B. Physiological needs
C. Needs related to love and belonging
D. Esteem needs
7. The ‘__ ability to see the ‘__ relationship of the ‘__ parts to the ‘__ whole and to one
another is known as:
A)technical skills.
B. human relations skills.
C. conceptual skills.
D. process skills.
8. Bundy has worked at the ‘__ local shoe store for years. His ability to sell the ‘__
most women's shoes month after month is an example of:
A)ambitious skills.
B. conceptual skills.
C. motivational skills.
D. technical skills.
3
, Test bank
9. For a supervisor, conceptual skills would include:
A)recognizing how the ‘__ work of various employees affects the ‘__ performance of
the ‘__ department as a whole.
B. the ‘__ specialized knowledge and expertise used to carry out particular techniques
or procedures.
C. the ‘__ ability to communicate with, motivate, and understand people.
D. the ‘__ ability to analyze information and reach good decisions.
4
