, ABQAURP EXAM QUESTIONS AND
ANSWERS 100% CORRECT!
Who initially decided quality should be measured - ANSWERAbraham Flexner
Lead the founding of the Joint Commission - ANSWERE.A. Codman
Brought modern quality assurance techniques to moder medicine - ANSWERAvedis
Donabedian
Named the PDCA cycle - ANSWERW. Edwards Deming
Developed the PDCA cycle - ANSWERWalter Shewhart
Deming's seven diseases - ANSWER1.) Lack of consistency of purpose
2.) Emphasis on short-term profits
3.) Evaluation of performance, merit rating or annual review
4.) Mobility of management (job hopping)
5.) management by use of "visible figures", with no consideration of unknowns or
unknowables
6.) Excessive medical costs
7.) Excessive liability costs
Deming's 14 points for management - ANSWER1.) Create constancy of purpose toward
improvement of product and service, with the aim to become competitive, stay in
business and provide jobs.
2.) Adopt the new philosophy. Management must take on leadership for change.
3.) Cease dependence on inspection to achieve quality. Build quality into the product in
the first place.
4.) Move toward a single supplier for any one item, creating a long-term relationship of
loyalty and trust.
5.) Improve constantly and forever the system of production and service.
6.) Institute training on the job.
7.) Institute leadership. Supervision should aim to help people do a better job.
8.) Drive out fear so that everyone may work effectively.
9.) Break down barriers between departments.
10.) Eliminate slogans, exhortations and targets for the work force.
ANSWERS 100% CORRECT!
Who initially decided quality should be measured - ANSWERAbraham Flexner
Lead the founding of the Joint Commission - ANSWERE.A. Codman
Brought modern quality assurance techniques to moder medicine - ANSWERAvedis
Donabedian
Named the PDCA cycle - ANSWERW. Edwards Deming
Developed the PDCA cycle - ANSWERWalter Shewhart
Deming's seven diseases - ANSWER1.) Lack of consistency of purpose
2.) Emphasis on short-term profits
3.) Evaluation of performance, merit rating or annual review
4.) Mobility of management (job hopping)
5.) management by use of "visible figures", with no consideration of unknowns or
unknowables
6.) Excessive medical costs
7.) Excessive liability costs
Deming's 14 points for management - ANSWER1.) Create constancy of purpose toward
improvement of product and service, with the aim to become competitive, stay in
business and provide jobs.
2.) Adopt the new philosophy. Management must take on leadership for change.
3.) Cease dependence on inspection to achieve quality. Build quality into the product in
the first place.
4.) Move toward a single supplier for any one item, creating a long-term relationship of
loyalty and trust.
5.) Improve constantly and forever the system of production and service.
6.) Institute training on the job.
7.) Institute leadership. Supervision should aim to help people do a better job.
8.) Drive out fear so that everyone may work effectively.
9.) Break down barriers between departments.
10.) Eliminate slogans, exhortations and targets for the work force.
