1. UNISA
2. 2024
3. MNO2609-24-S2
4. Welcome Message
5. Assessment 2
QUIZ
Assessment 2
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Open block drawer
Started on Saturday, 13 July 2024, 8:05 PM
State Finished
Completed on Saturday, 13 July 2024, 8:53 PM
Time taken 47 mins 37 secs
Question 1
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Question text
A development of quality concept regarding customer and their satisfaction results in customer
loyalty. Which one is the result of the above statement?
a.
Many of our customers rely on our products.
b.
The longer the relationship with the customer, the higher the profitability.
c.
There is always a second chance if we cannot get it right the first time.
d.
If you try things out, and not get things right the first time, keep trying till you get it right.
Question 2
Complete
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Question text
Based on question 1.19 above, there are techniques of research to support the abovementioned
statement, which is the appropriate one?
a.
, Characteristic of performance and reliability
b.
Aesthetic characteristics, such as style, colour, smell, task, feel.
c.
Training of personnel in the field.
d.
Survey questionnaires
Question 3
Complete
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Question text
By structuring the design process in this way, it is possible in which way?
a.
Decide which function need to be brought in and what stage.
b.
Final product or service testing.
c.
After sale service and troubleshooting.
d.
Market research.
Question 4
Complete
Marked out of 1.00
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Question text
Choosing benchmarking-driven change activities includes which questions?
a.
Why do we benchmark if customers support our product/services?
b.
Do we have financial resources to support change?
c.
When is the need perceived to change?
2. 2024
3. MNO2609-24-S2
4. Welcome Message
5. Assessment 2
QUIZ
Assessment 2
Open course index
Open block drawer
Started on Saturday, 13 July 2024, 8:05 PM
State Finished
Completed on Saturday, 13 July 2024, 8:53 PM
Time taken 47 mins 37 secs
Question 1
Complete
Marked out of 1.00
Flag question
Question text
A development of quality concept regarding customer and their satisfaction results in customer
loyalty. Which one is the result of the above statement?
a.
Many of our customers rely on our products.
b.
The longer the relationship with the customer, the higher the profitability.
c.
There is always a second chance if we cannot get it right the first time.
d.
If you try things out, and not get things right the first time, keep trying till you get it right.
Question 2
Complete
Marked out of 1.00
Flag question
Question text
Based on question 1.19 above, there are techniques of research to support the abovementioned
statement, which is the appropriate one?
a.
, Characteristic of performance and reliability
b.
Aesthetic characteristics, such as style, colour, smell, task, feel.
c.
Training of personnel in the field.
d.
Survey questionnaires
Question 3
Complete
Marked out of 1.00
Flag question
Question text
By structuring the design process in this way, it is possible in which way?
a.
Decide which function need to be brought in and what stage.
b.
Final product or service testing.
c.
After sale service and troubleshooting.
d.
Market research.
Question 4
Complete
Marked out of 1.00
Flag question
Question text
Choosing benchmarking-driven change activities includes which questions?
a.
Why do we benchmark if customers support our product/services?
b.
Do we have financial resources to support change?
c.
When is the need perceived to change?
