USING BOLMAN AND DEAL’S
REFRAMING
ORGANIZATIONS
Fourth Edition
An Instructor’s Guide
to Effective Teaching
Joan V. Gallos
Jossey-Bass • A Wiley Imprint
,Copyright © 2008 by Joan V. Gallos and John Wiley & Sons, Inc..
Published by Jossey-Bass, A Wiley Imprint
989 Market Street
San Francisco, CA 94103-1741
www.josseybass.com
All rights reserved. No parts of this publication may be reproduced, stored in
a retrieval system, or transmitted, in any form or by any means, electronic,
mechanical, photocopying, recording, or otherwise, without the prior written
permission of the publisher.
, CONTENTS
CONTENTS...................................................................................................................................................................3
PREFACE......................................................................................................................................................................6
Purpose of This Instructor’s Guide.......................................................................................................................7
Overview of the Contents.......................................................................................................................................7
How to Use This Instructor’s Guide......................................................................................................................8
Acknowledgments..................................................................................................................................................9
The Author...........................................................................................................................................................11
PART 1. AN INTRODUCTION TO REFRAMING ORGANIZATIONS..............................................................13
Overall Purpose of the Book...............................................................................................................................13
Philosophy Behind the Book................................................................................................................................14
The Power of the Book in the Classroom: A Rationale for Its Use....................................................................15
Features That Distinguish Reframing Organizations from Other Books About Organizations........................16
PART 2. TEACHING WITH REFRAMING ORGANIZATIONS..........................................................................19
Central Teaching Issues......................................................................................................................................19
Developmental Implications of Reframing Courses............................................................................................20
Student Responses to Reframing Courses...........................................................................................................25
Creating a Productive Learning Environment....................................................................................................28
PART 3. CHAPTER-BY-CHAPTER NOTES AND TEACHING SUGGESTIONS...........................................33
CHAPTER 1. INTRODUCTION: THE POWER OF REFRAMING......................................................................................33
Chapter 1 Overview.............................................................................................................................................33
Suggestions for Teaching Chapter 1...................................................................................................................35
Student Exercises for Chapter 1..........................................................................................................................43
CHAPTER 2. SIMPLE IDEAS, COMPLEX ORGANIZATIONS.........................................................................49
Chapter 2 Overview.............................................................................................................................................49
Suggestions for Teaching Chapter 2...................................................................................................................51
Student Exercises for Chapter 2..........................................................................................................................57
CHAPTER 3. GETTING ORGANIZED.................................................................................................................62
Chapter 3 Overview.............................................................................................................................................62
Suggestions for Teaching Chapter 3...................................................................................................................64
Student Exercises for Chapter 3..........................................................................................................................72
CHAPTER 4. STRUCTURE AND RESTRUCTURING........................................................................................75
Chapter 4 Overview.............................................................................................................................................75
Suggestions for Teaching Chapter 4...................................................................................................................77
Student Exercises for Chapter 4..........................................................................................................................79
CHAPTER 5. ORGANIZING GROUPS AND TEAMS.........................................................................................80
Chapter 5 Overview.............................................................................................................................................80
Suggestions for Teaching Chapter 5...................................................................................................................81
Student Exercises for Chapter 5..........................................................................................................................85
CHAPTER 6. PEOPLE AND ORGANIZATIONS.................................................................................................88
Chapter 6 Overview.............................................................................................................................................88
Suggestions for Teaching Chapter 6...................................................................................................................90
Student Exercises for Chapter 6........................................................................................................................100
CHAPTER 7. IMPROVING HUMAN RESOURCE MANAGEMENT..............................................................103
Chapter 7 Overview...........................................................................................................................................103
Suggestions for Teaching Chapter 7.................................................................................................................105
Student Exercises for Chapter 7........................................................................................................................110
, CHAPTER 8. INTERPERSONAL AND GROUP DYNAMICS..........................................................................112
Chapter 8 Overview...........................................................................................................................................112
Suggestions for Teaching Chapter 8.................................................................................................................114
Student Exercises for Chapter 8........................................................................................................................125
CHAPTER 9. POWER, CONFLICT, AND COALITION....................................................................................129
Chapter 9 Overview...........................................................................................................................................129
Suggestions for Teaching Chapter 9.................................................................................................................131
Student Exercises for Chapter 9........................................................................................................................140
CHAPTER 10. THE MANAGER AS POLITICIAN............................................................................................143
Chapter 10 Overview.........................................................................................................................................143
Suggestions for Teaching Chapter 10...............................................................................................................144
Student Exercises for Chapter 10......................................................................................................................151
CHAPTER 11. ORGANIZATIONS AS POLITICAL ARENAS AND POLITICAL AGENTS.........................152
Chapter 11 Overview.........................................................................................................................................152
SUGGESTIONS FOR TEACHING CHAPTER 11............................................................................................153
Student Exercises for Chapter 11......................................................................................................................159
CHAPTER 12. ORGANIZATIONAL CULTURE AND SYMBOLS..................................................................161
Chapter 12 Overview.........................................................................................................................................161
Suggestions for Teaching Chapter 12...............................................................................................................163
Student Exercises for Chapter 12......................................................................................................................175
CHAPTER 13. CULTURE IN ACTION...............................................................................................................177
Chapter 13 Overview.........................................................................................................................................177
Suggestions for Teaching Chapter 13...............................................................................................................178
Student Exercises for Chapter 13......................................................................................................................179
CHAPTER 14. ORGANIZATION AS THEATER...............................................................................................181
Chapter 14 Overview.........................................................................................................................................181
Suggestions for Teaching Chapter 14...............................................................................................................183
Student Exercises for Chapter 14......................................................................................................................188
CHAPTER 15. INTEGRATING FRAMES FOR EFFECTIVE PRACTICE.......................................................191
Chapter 15 Overview.........................................................................................................................................191
Suggestions for Teaching Chapter 15...............................................................................................................192
Student Exercises for Chapter 15......................................................................................................................196
CHAPTER 16. REFRAMING IN ACTION: OPPORTUNITIES AND PERILS.................................................198
Chapter 16 Overview.........................................................................................................................................198
Suggestions for Teaching Chapter 16...............................................................................................................198
Student Exercises for Chapter 16......................................................................................................................200
CHAPTER 17. REFRAMING LEADERSHIP......................................................................................................204
Chapter 17 Overview.........................................................................................................................................204
Suggestions for Teaching Chapter 17...............................................................................................................207
Student Exercises for Chapter 17......................................................................................................................225
CHAPTER 18. REFRAMING CHANGE IN ORGANIZATIONS: TRAINING, REALIGNING, NEGOTIATING,
GRIEVING, AND MOVING ON..........................................................................................................................227
Chapter 18 Overview.........................................................................................................................................227
Suggestions For Teaching Chapter 18..............................................................................................................228
Student Exercises for Chapter 18......................................................................................................................237
CHAPTER 19: REFRAMING ETHICS AND SPIRIT.........................................................................................240
Chapter 19 Overview.........................................................................................................................................240
Suggestions for Teaching Chapter 19...............................................................................................................241
Student Exercises for Chapter 19......................................................................................................................246
CHAPTER 20. BRINGING IT ALL TOGETHER: CHANGE AND LEADERSHIP IN ACTION....................248
Chapter 20 Overview.........................................................................................................................................248
Suggestions for Teaching Chapter 20...............................................................................................................248
Student Exercises for Chapter 20......................................................................................................................249
CHAPTER 21. EPILOGUE: ARTISTRY, CHOICE, AND LEADERSHIP........................................................251
Chapter 21 Overview.........................................................................................................................................251
Suggestions for Teaching Chapter 21...............................................................................................................251
REFRAMING
ORGANIZATIONS
Fourth Edition
An Instructor’s Guide
to Effective Teaching
Joan V. Gallos
Jossey-Bass • A Wiley Imprint
,Copyright © 2008 by Joan V. Gallos and John Wiley & Sons, Inc..
Published by Jossey-Bass, A Wiley Imprint
989 Market Street
San Francisco, CA 94103-1741
www.josseybass.com
All rights reserved. No parts of this publication may be reproduced, stored in
a retrieval system, or transmitted, in any form or by any means, electronic,
mechanical, photocopying, recording, or otherwise, without the prior written
permission of the publisher.
, CONTENTS
CONTENTS...................................................................................................................................................................3
PREFACE......................................................................................................................................................................6
Purpose of This Instructor’s Guide.......................................................................................................................7
Overview of the Contents.......................................................................................................................................7
How to Use This Instructor’s Guide......................................................................................................................8
Acknowledgments..................................................................................................................................................9
The Author...........................................................................................................................................................11
PART 1. AN INTRODUCTION TO REFRAMING ORGANIZATIONS..............................................................13
Overall Purpose of the Book...............................................................................................................................13
Philosophy Behind the Book................................................................................................................................14
The Power of the Book in the Classroom: A Rationale for Its Use....................................................................15
Features That Distinguish Reframing Organizations from Other Books About Organizations........................16
PART 2. TEACHING WITH REFRAMING ORGANIZATIONS..........................................................................19
Central Teaching Issues......................................................................................................................................19
Developmental Implications of Reframing Courses............................................................................................20
Student Responses to Reframing Courses...........................................................................................................25
Creating a Productive Learning Environment....................................................................................................28
PART 3. CHAPTER-BY-CHAPTER NOTES AND TEACHING SUGGESTIONS...........................................33
CHAPTER 1. INTRODUCTION: THE POWER OF REFRAMING......................................................................................33
Chapter 1 Overview.............................................................................................................................................33
Suggestions for Teaching Chapter 1...................................................................................................................35
Student Exercises for Chapter 1..........................................................................................................................43
CHAPTER 2. SIMPLE IDEAS, COMPLEX ORGANIZATIONS.........................................................................49
Chapter 2 Overview.............................................................................................................................................49
Suggestions for Teaching Chapter 2...................................................................................................................51
Student Exercises for Chapter 2..........................................................................................................................57
CHAPTER 3. GETTING ORGANIZED.................................................................................................................62
Chapter 3 Overview.............................................................................................................................................62
Suggestions for Teaching Chapter 3...................................................................................................................64
Student Exercises for Chapter 3..........................................................................................................................72
CHAPTER 4. STRUCTURE AND RESTRUCTURING........................................................................................75
Chapter 4 Overview.............................................................................................................................................75
Suggestions for Teaching Chapter 4...................................................................................................................77
Student Exercises for Chapter 4..........................................................................................................................79
CHAPTER 5. ORGANIZING GROUPS AND TEAMS.........................................................................................80
Chapter 5 Overview.............................................................................................................................................80
Suggestions for Teaching Chapter 5...................................................................................................................81
Student Exercises for Chapter 5..........................................................................................................................85
CHAPTER 6. PEOPLE AND ORGANIZATIONS.................................................................................................88
Chapter 6 Overview.............................................................................................................................................88
Suggestions for Teaching Chapter 6...................................................................................................................90
Student Exercises for Chapter 6........................................................................................................................100
CHAPTER 7. IMPROVING HUMAN RESOURCE MANAGEMENT..............................................................103
Chapter 7 Overview...........................................................................................................................................103
Suggestions for Teaching Chapter 7.................................................................................................................105
Student Exercises for Chapter 7........................................................................................................................110
, CHAPTER 8. INTERPERSONAL AND GROUP DYNAMICS..........................................................................112
Chapter 8 Overview...........................................................................................................................................112
Suggestions for Teaching Chapter 8.................................................................................................................114
Student Exercises for Chapter 8........................................................................................................................125
CHAPTER 9. POWER, CONFLICT, AND COALITION....................................................................................129
Chapter 9 Overview...........................................................................................................................................129
Suggestions for Teaching Chapter 9.................................................................................................................131
Student Exercises for Chapter 9........................................................................................................................140
CHAPTER 10. THE MANAGER AS POLITICIAN............................................................................................143
Chapter 10 Overview.........................................................................................................................................143
Suggestions for Teaching Chapter 10...............................................................................................................144
Student Exercises for Chapter 10......................................................................................................................151
CHAPTER 11. ORGANIZATIONS AS POLITICAL ARENAS AND POLITICAL AGENTS.........................152
Chapter 11 Overview.........................................................................................................................................152
SUGGESTIONS FOR TEACHING CHAPTER 11............................................................................................153
Student Exercises for Chapter 11......................................................................................................................159
CHAPTER 12. ORGANIZATIONAL CULTURE AND SYMBOLS..................................................................161
Chapter 12 Overview.........................................................................................................................................161
Suggestions for Teaching Chapter 12...............................................................................................................163
Student Exercises for Chapter 12......................................................................................................................175
CHAPTER 13. CULTURE IN ACTION...............................................................................................................177
Chapter 13 Overview.........................................................................................................................................177
Suggestions for Teaching Chapter 13...............................................................................................................178
Student Exercises for Chapter 13......................................................................................................................179
CHAPTER 14. ORGANIZATION AS THEATER...............................................................................................181
Chapter 14 Overview.........................................................................................................................................181
Suggestions for Teaching Chapter 14...............................................................................................................183
Student Exercises for Chapter 14......................................................................................................................188
CHAPTER 15. INTEGRATING FRAMES FOR EFFECTIVE PRACTICE.......................................................191
Chapter 15 Overview.........................................................................................................................................191
Suggestions for Teaching Chapter 15...............................................................................................................192
Student Exercises for Chapter 15......................................................................................................................196
CHAPTER 16. REFRAMING IN ACTION: OPPORTUNITIES AND PERILS.................................................198
Chapter 16 Overview.........................................................................................................................................198
Suggestions for Teaching Chapter 16...............................................................................................................198
Student Exercises for Chapter 16......................................................................................................................200
CHAPTER 17. REFRAMING LEADERSHIP......................................................................................................204
Chapter 17 Overview.........................................................................................................................................204
Suggestions for Teaching Chapter 17...............................................................................................................207
Student Exercises for Chapter 17......................................................................................................................225
CHAPTER 18. REFRAMING CHANGE IN ORGANIZATIONS: TRAINING, REALIGNING, NEGOTIATING,
GRIEVING, AND MOVING ON..........................................................................................................................227
Chapter 18 Overview.........................................................................................................................................227
Suggestions For Teaching Chapter 18..............................................................................................................228
Student Exercises for Chapter 18......................................................................................................................237
CHAPTER 19: REFRAMING ETHICS AND SPIRIT.........................................................................................240
Chapter 19 Overview.........................................................................................................................................240
Suggestions for Teaching Chapter 19...............................................................................................................241
Student Exercises for Chapter 19......................................................................................................................246
CHAPTER 20. BRINGING IT ALL TOGETHER: CHANGE AND LEADERSHIP IN ACTION....................248
Chapter 20 Overview.........................................................................................................................................248
Suggestions for Teaching Chapter 20...............................................................................................................248
Student Exercises for Chapter 20......................................................................................................................249
CHAPTER 21. EPILOGUE: ARTISTRY, CHOICE, AND LEADERSHIP........................................................251
Chapter 21 Overview.........................................................................................................................................251
Suggestions for Teaching Chapter 21...............................................................................................................251
