WGU C215 Operations Management -Objective Assessment Prep Guide & Terminologies Combo Study Guide

WGU C215 Operations Management -Objective Assessment Prep Guide & Terminologies Combo Study Guide 1. customer focus 2. continuous improvement 3. employee empowerment 4. use of quality tools 5. product design 6. process management 7. managing supplier quality Total Quality Management (TQM) Philosophy Basic function of Six Sigma. Measures the process potential and performance of processes. The higher the range of Cpk, the improved is the ability of the process to complete its necessities. Uses both the process variability and the process specifications to determine whether the process is "capable." Process Capability Index (Cpk) A disciplined, data-driven approach and methodology for eliminating defects (driving toward six standard deviations between the mean and the nearest specification limit) in any process - from manufacturing to transactional and from product to service. Six Sigma The theoretical maximum output of a system in a given period under ideal conditions. Design Capacity The capacity a firm expects to achieve given its current operating constraints. Effective Capacity proximity to customers, transportation, source of labor, community attitude, proximity to suppliers, and many other factors. Location Analysis A type of process used to produce a large volume of a standardized product. Line Processes A type of process used to produce a small quantity of products in groups or batches based on customer orders or specifications. Batch Processes A type of process used to make a one-at-a-time product exactly to customer specifications. Project Processes A type of process that operates continually to produce a high volume of a fully standardized product. Continuous Processes Longest task in the process. Bottleneck A type of automated system that combines the flexibility of intermittent operations with the efficiency of continuous operations. Flexible Manufacturing System (FMS) A technique for monitoring the flow of jobs between work centers. Output/Input Control The net increase created during the transformation of inputs into final outputs. Value-Added Layouts that combine characteristics of process and product layouts. Hybrid Layouts Table that reflects opinions of managers with regard to the importance of having any two departments close together.