GEB Part 4 Quiz
What are the two kinds of customers? - ANS-External and internal
External customers - ANS-Buy goods and services produced by the organization.
Internal Customers - ANS-Manage or receive work from other employees as a part of
the supply chain to the external customer.
E.g. your boss and coworkers who receive your work.
How to treat your manager like your most valued customer? - ANS-Maximize the
customer experience
Developing an understanding of their top priority results, obstacles to success and
consequences of failure.
6 Steps to Recovery - ANS-1. Acknowledge and apologize for your failure.
2. Analyze what happened.
3. Summarize lessons learned.
4. Make a detailed action plan to correct the failing.
5. Set up frequent progress reports.
6. Set up a closure meeting.
What questions will show how your success or failure affect the company? - ANS-What
are the high-level missions of the organization?
Why do external customers buy from the organization vs. competitors?
How does the organization make money?
5 Tips on Being a Good Mentee - ANS-1. Don't make the mistake of making the
mentoring all about helping you.
2. Never get defensive. Listen, take notes, and make plans to revisit their criticism after
taking the agreed-upon actions to improve.
3. Have a mix of scheduled and unscheduled meetings.
4. If the mentoring relationship is progressing well, ask for opportunities you would not
otherwise have to gain exposure to situations and people.
What are the two kinds of customers? - ANS-External and internal
External customers - ANS-Buy goods and services produced by the organization.
Internal Customers - ANS-Manage or receive work from other employees as a part of
the supply chain to the external customer.
E.g. your boss and coworkers who receive your work.
How to treat your manager like your most valued customer? - ANS-Maximize the
customer experience
Developing an understanding of their top priority results, obstacles to success and
consequences of failure.
6 Steps to Recovery - ANS-1. Acknowledge and apologize for your failure.
2. Analyze what happened.
3. Summarize lessons learned.
4. Make a detailed action plan to correct the failing.
5. Set up frequent progress reports.
6. Set up a closure meeting.
What questions will show how your success or failure affect the company? - ANS-What
are the high-level missions of the organization?
Why do external customers buy from the organization vs. competitors?
How does the organization make money?
5 Tips on Being a Good Mentee - ANS-1. Don't make the mistake of making the
mentoring all about helping you.
2. Never get defensive. Listen, take notes, and make plans to revisit their criticism after
taking the agreed-upon actions to improve.
3. Have a mix of scheduled and unscheduled meetings.
4. If the mentoring relationship is progressing well, ask for opportunities you would not
otherwise have to gain exposure to situations and people.
