421 PSE Window training Questions and Answers

421 PSE Window training Mission Statement - Answer- Provide a reliable, efficient, trusted and affirdable universal delivery service that connects people and helps businesses grow Vision Statement - Answer- A postal service that enables all citizens to connect, businesses to grow and communities to thrive in a digital world Size & scope - Answer- As a self-supporting, independent federal agency, the USPS is the ONLY delivery service that reaches every address in the nation Does the Postal service accept tax dollars? - Answer- No How does the USPS pay for operating expenses - Answer- Sale of postage, products, and services Postal Service core set of enduring goals - Answer- Deliver High Quality Services, Provide world-class customer experience, ensure safe workplace and an engaged workforce What agency has been consistently been rated as the #1 agency Americans trust to protect their privacy - Answer- The Postal Service What are the issues related to security and sanctity of the mail - Answer- Theft, Destruction or damage of mail, delay of mail, opening US Postal Inspection Service - Answer- Protects mail system- investigates postal offenses and postal related civil matters Who empowered the US Postal Inspection Service? - Answer- Congress Who is the primary law enforcement arm of the Postal Service - Answer- USPIS- US Postal Inspection Service Office of Inspector General - Answer- Money-theft from employees- maintains the integrity and accountability of America's postal service, it's revenue and assets, and it's employees Functional Purpose - Answer- Providing service in a way that delivers a world-class customer experience before and after the sale in order to drive repeat business, customer loyalty, and revenue Postmasters & Managers - Answer- Manage the daily operations in the post office and are business leaders and community anchors Delivery Supervisors - Answer- Make sure that mail is processed and dispatched as required Customer Service supervisor - Answer- Responsible for making independent,