GCU MGT-420 Final Exam Questions And Answers Graded A+

360 Degree Feedback - a performance appraisal process in which feedback is obtained from the boss, subordinates, peers and coworkers, and the employees themselves Accommodation - the process by which the eye's lens changes shape to focus near or far objects on the retina Active Listening - reflecting, probing, deflecting, advising Affirmative Action - A policy designed to give special attention to or compensatory treatment for members of some previously disadvantaged group. Age Discrimination - different and unequal treatment of people based solely on their age Assessment Centers - a series of managerial simulations, graded by trained observers, that are used to determine applicants' capability for managerial work Attribution Bias - the tendency to attribute one's own negative behavior to external causes and one's positive actions to internal states Authentic Leadership - the view that effective leaders need to be aware of, feel comfortable with, and act consistently with their values, personality, and self-concept Authority Decisions - Manager or team leader uses information that he or she possesses and decides what to do without involving others. Avoidance - A reaction to conflict that involves ignoring the problem by doing nothing at all, or deemphasizing the disagreement. Avoidance in Communication - Ignoring or not mentioning unpleasant topics because of fearBalanced Scorecard - a combination of performance measures directed toward the company's long and short term goals and used as the basis for awarding incentive pay Bargaining Power - Ability to extract favorable outcome from negotiations due to one party's strengths. Bargaining Zone - the range of options between the initial and final offer that each party will consider before negotiations dissolve or reach an impasse