USPS WINDOW CLERK TEST Exam Questions With 100% Correct Answers

USPS WINDOW CLERK TEST Exam Questions With 100% Correct Answers 24 hour clock - answerend to end process to ensure mail is collected, distributed and delivered Domestic Mail - answerConsists of items sent within the USA, its territories and possessions including APO/FPO Offices Domestic Mail Manual (DMM) - answerSet forth the policies regulations and procedures governing domestic mail services Internatonal Mail Manual (IMM) - answerSet forth the policies regulations and procedures governing International mail Administrative Support Manual (ASM) - answerContains policies and procedures for administrative and support functions within the postal services Policy NET - answerAll Manuals are available online via F101 or F1 - answerOur financial policies and accounting procedures are found in what manual? Publications - answerSupport subjects that cannot be fully addresses in manuals or handbooks are? What manual contains information on when to fly the POW flag (Prisioner of war) - answerAdministrative Support Manual Does the Post Office provide a U.S. flag to Veterans for a fee? - answerNo, it's free for Burial of Veterans What is the official Source of update to postal policies and procedures? How often is it printed? - answerPostal Bulletin, Bi-weekly Where do we find a list of lost or stolen MO's? - answerPostal Bulletin and POS One What is our postal website? - answerWWW.USPS.COM Postal Service ________________ are available online and provide guidance on regulations for Domestic/ International/ Administrative/Personal fields Support. - answerDirectives Priority Mail Domestic is delivered in ? - answer2-3 days Any mailable item that weighs 13 ounces or less is? - answerFIRST CLASS MAIL What class of mail does the post office have monopoly on? - answerFIRST CLASS LETTER MAIL Global Express Guarantee (GXG) is shipped in? - answer1-3 days Needs are the driving force behind a customers willingness to interact with you, learn about products and make a purchase commitment - answerNEED SATISFACTION SELLING No mailpieces can weigh more than ____ Lbs. or measure more than _____inches except, Standard Post, can measure up to _____inches - answer70 Lbs, 108 inches, 130 inches. What Does EDDM stands for? - answerEVERY DOOR DIRECT MAIL- Advertise small business at retail. Name the Service Class of Mail that delivers in 1-2 business days - answerPRIORITY EXPRESS MAIL What surcharge applies to items/parcels that measure more than 108 but not more than 130 inches? - answerOVERSIZE/PARCEL POST (STANDARD POST) PS Form 3816 COD collect deliver must show - answerThe article number If more than 3 Cod articles are mailed at one time the mailer may use PS form? - answerPS FORM 3816-AS Dimensional weigh pricing applies only for _________ _______ and zones ___-___? - answerPrioriry Mail and Zone 5-8 Would anything mailed in a priority mail Box flat rate is ever subject to DIM weight or balloon? - answerNO This service ensures that mail is delivered only to a specific address or the addressee agent (for an additional fee) - answerRestricted delivery This extra service provides evidence of the date mail was presented to Post Office for mailing - answerCertificate of mailing What is the post Office retail motto for providing the ideal customer experience? - answerclean, stocked and friendly every day The U.S. Postal Service is a ___________________? - answerBUSINESS What 3 "P's" that influence customer perception? - answerPersonal, Professional, Postal