Devoted 2024 Agent Certification Final Exam with correct answers

Devoted Vision - CORRECT ANSWER-60 net promoter score(NPS), while reducing costs by 20%, Long term 5 Core Ingredients - CORRECT ANSWER-1. Newer Medicare Advantage Plan 2. Devoted Tech Platform 3. Partnership with strong pcp's 4. Devoted Health Guides 5.Devoted Medical Group Our Growth - CORRECT ANSWER-Todd and Ed Park launched Devoted in 2017 (our first membership came in 2019). We are currently the fastest growing Medicare Advantage plan in the country.Devoted has 18,000 + members, as of May 2020. We have raised over $300 million, and are financially stable.We are building for a rolling 20-year horizon; we are not in the business of building and selling. Why we Start from Scratch - CORRECT ANSWER-Building from the ground up means that we have not wasted time revising clunky systems or outdated tech. When everyone builds the company together, there is no pre-existing corporate culture that needs to be changed. Devoted Tech Platform - CORRECT ANSWER-Our results: Faster claims processing - we pay specialists within 5 business days, 90% of the time. Prior authorizations processing within 72 hours. Credentialing process - less than 2 weeks to credential new providers. Faster commission payments. Partnerships with strong PcP's - CORRECT ANSWER-Partner with high-performing Pcp Devoted Health Guides - CORRECT ANSWER-Navigators, Problem-Solvers, Supporters We Stand By What We Say - CORRECT ANSWER--When it comes to answering the phones..... Our average speed of answer is 24 seconds. 82% of calls are answered in less than 30 seconds. -When it come to solving our member's issues..... 80% of member issues are resolved same-day. 90% of member issues are resolved within 3 days. Devoted Medical Group - CORRECT ANSWER-Devoted Medical Group (DMG) is designed to help provide additional virtual and in-home care above and beyond the care they receive from their physicians now. Our team is comprised of doctors, nurse practitioners, and nurses providing care in members homes and over the phone. DMG picks up where the PCP's capabilities leave off. Our team works along with your PCP to provide excellent care right in the member's home. For in-home visits, we can iden