IHOP Server Test Questions with 100% Correct Answers

What is the platinum rule of guest service Correct Answer treat guests as they want to be treated Surveys reveal that guests have three basic expectations about the way want to be treated in our restaurant. Correct Answer be there for me, listen to me, treat me nicely In general there are three type of guest Correct Answer fast friendly exact When giving their order a guest tells you id like a cheese burger well done tomato on the side bun toasted with no butter and fries extra crispy this guest is Correct Answer exact When seating a guest the guest strikes up a conversation with the hostess about how many years they have been coming to this ihop and all the great memories they have here. The guest is Correct Answer friendly While waiting in the lobby to be seated a guest repeatedly asks when their table will be ready this guest is Correct Answer fast Define the last process for resolving a guest concern Correct Answer listen apologize solve thank What is the best way to ensure your voice comes out across the telephone as warm and energetic Correct Answer smile when talking Which statement best describes the greeting you should give when answering the phone Correct Answer good morning thank you for calling ihop on central this is ashley how may help you Based on what you've learned, which statement about our guests is most true Correct Answer our guests care most about being treated with warm and friendly service that meets their needs What is the proper procedure for washing your hands Correct Answer turn on water to as hot as u can handle apply soap lather hands and wrists up to elbows for 20 seconds rinse dry with hand dryer or single use disposable paper towel and shut off water with towel Why is it important to be in proper uniform Correct Answer appearance safety and sanitation safety and sanitation are our biggest priority how the guest sees me reflects on the restaurant and what our standards our