CCM Exam Study Questions and Answers

Which of these is a setting a case manager may work in? A. Hospital B. Worker's compensation C. Neither D. Both D. Both Which is not an attribute of an aggressive negotiation style? A. Manipulation B. Frequent successful outcomes C. Unwillingness to make concessions D. Excessive demands B. Frequent successful outcomes What is the difference between ADL's and Instrumental Activities of Daily Living (IADL's)? A. ADL's are more challenging skills B. The IADLs are more challenging skills C. The IADLs are meant to be done in a group setting D. The IADLs involve personal grooming. B. The IADL's are more challenging skills. Which evaluative tool can be used to identify depression in patients? A. Tricare B. Diagnostic and Statistical Manual of Mental Disorders (DSM) C. Patient Health Questionnaire-9 (PHQ-9) D. Utilization Review Accreditation Commission (URAC) C. PHQ-9 Which of these describes acute diseases? A. Rapid onset and duration over six months. B. Rapid onset and a short duration. C. Inherited condition that can be cured. D. Incurable but may or may not be inherited. B. Rapid onset and a short duration. When must a case manager review a client's medications? A. When she first obtains the case. B. After every time the client is hospitalized. C. After every time the client visits the doctor. D. All of the above. D. All of the above Which case management step involves reviewing information to decide a patient's appropriateness for case management services? A. Case Planning B. Assessment C. Stratifying Risk D. Screening D. Screening