Post office Exam Questions with 100% Correct Answers

Custody Correct Answer Postal Service employees operate under a mandate to protect and preserve the mail placed in its: Failing to deliver the mail Correct Answer A violation of the security and sanctity of the mail is: Deliver a first impression Correct Answer The first opportunity for a SSA to start the customer experience on a positive note is to: Non-verbal communication Correct Answer The type of communication that can enhance or contradict messages is: G.I.S.T Correct Answer The approach a SSA can use to engage our customers and ensure their needs are met is: Flexibility test Correct Answer For a mail piece to be considered a flat-sized mail piece it must pass the: Instill customer confidence Correct Answer Why is maintaining the security and sanctity of the mail one of the core responsibilities of the postal service? Makes an informed mutual decision with the customer on product/services Correct Answer Successful sales transactions occur when the SSA Provide excellent customer service Correct Answer What is the most positive way to impact customers perception of the post office Every address in the nation Correct Answer The US postal service is the only delivery service that reaches Efficient Correct Answer And organize the workstation creates a more blank workspace Postal brand Correct Answer How a SSA conducts themselves on the job effects the Clarifying Correct Answer An active listening technique used to create a successful transaction is called: Personal appearance Correct Answer One of the first things a customer notices about a SSA is their: