WGU C715 Organizational Behavior (Western Governors University Business Admin Vocab & Study Guide for GTO1) with Complete Solutions

ability - ANSWER-An individual's capacity to perform the various tasks in a job. accommodating - ANSWER-The willingness of one party in a conflict to place the opponent's interests above his or her own. action research - ANSWER-A change process based on systematic collection of data and then selection of a change action based on what the analyzed data indicate. affect - ANSWER-A broad range of feelings that people experience. affect intensity - ANSWER-Individual differences in the strength with which individuals experience their emotions. affective component - ANSWER-The emotional or feeling segment of an attitude. affective events theory (AET) - ANSWER-A model that suggests that workplace events cause emotional reactions on the part of employees, which then influence workplace attitudes and behaviors. agreeableness - ANSWER-A personality dimension that describes someone who is good natured, cooperative, and trusting. allostasis - ANSWER-Working to change behavior and attitudes to find stability. anchoring bias - ANSWER-A tendency to fixate on initial information, from which one then fails to adequately adjust for subsequent information. anthropology - ANSWER-The study of societies to learn about human beings and their activities. appreciative inquiry (AI) - ANSWER-An approach that seeks to identify the unique qualities and special strengths of an organization, which can then be built on to improve performance. arbitrator - ANSWER-A third party to a negotiation who has the authority to dictate an agreement. assessment centers - ANSWER-A set of performance-simulation tests designed to evaluate a candidate's managerial potential. attitudes - ANSWER-Evaluations employees make about objects, people, or events. attribution theory of leadership - ANSWER-A leadership theory that says that leadership is merely an attribution that people make about other individuals. An attempt to determine whether an individual's behavior is internally or externally caused. authentic leaders - ANSWER-Leaders who know who they are, know what they believe in and value, and act on those values and beliefs openly and candidly. Their followers would consider them to be ethical people. authority - ANSWER-The rights inherent in a managerial position to give orders and to expect the orders to be obeyed. automatic processing - ANSWER-A relatively superficial consideration of evidence and information making use of heuristics. autonomy - ANSWER-The degree to which a job provides substantial freedom and discretion to the individual in scheduling the work and in determining the procedures to be used in carrying it out. availability bias - ANSWER-The tendency for people to base their judgments on information that is readily available to them. avoiding - ANSWER-The desire to withdraw from or suppress a conflict. BATNA - ANSWER-The best alternative to a negotiated agreement; the least the individual should accept. behavioral component - ANSWER-An intention to behave in a certain way toward someone or something. behavioral ethics - ANSWER-Analyzing how people actually behave when confronted with ethical dilemmas. behavioral theories of leadership - ANSWER-Theories proposing that specific behaviors differentiate leaders from nonleaders.