Test bank for Business Communication and Character 11th Edition by Amy Newman

Test Bank for Business Communication: In Person, In Print, Online 11th Edition by Amy Newman

1. Employees prefer to receive bad news through the personal medium of email.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: BCIP.NEWM.13.1.3 - 1.3
NATIONAL STANDARDS: United States - BUSPROG: Analytic
STATE STANDARDS: United States - AK - DISC.1 - Purpose
TOPICS: Communication Media Choices
OTHER: Bloom's: Knowledge
DATE CREATED: 7/25/2013 3:42 PM
DATE MODIFIED: 12/11/2013 3:55 PM
St
2. Employers report major deficiencies in the written and oral communication skills of new employees.
a. True
b. False
ud
ANSWER: True
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
yN
LEARNING OBJECTIVES: BCIP.NEWM.17.1.1 - 1.1
NATIONAL STANDARDS: United States - BUSPROG: Analytic
STATE STANDARDS: United States - AK - DISC.1 - Purpose
TOPICS: Communicating in Organizations
OTHER: Bloom's: Knowledge
es
DATE CREATED: 7/25/2013 3:42 PM
DATE MODIFIED: 12/11/2013 3:57 PM

3. A study of the ten characteristics that employers seek in employees identified communications as the number one skill.
t
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: BCIP.NEWM.17.1.1 - 1.1
NATIONAL STANDARDS: United States - BUSPROG: Analytic
STATE STANDARDS: United States - AK - DISC.1 - Purpose
TOPICS: Communicating in Organizations
OTHER: Bloom's: Knowledge

,Test Bank for Business Communication: In Person, In Print, Online 11th Edition by Amy Newman

DATE CREATED: 7/25/2013 3:42 PM
DATE MODIFIED: 12/11/2013 3:56 PM

4. Successful communication involves messages that are sent, received accurately, and understood.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: BCIP.NEWM.17.1.1 - 1.1
NATIONAL STANDARDS: United States - BUSPROG: Analytic
STATE STANDARDS: United States - AK - DISC.1 - Purpose
TOPICS: Communicating in Organizations
St
OTHER: Bloom's: Knowledge
DATE CREATED: 7/25/2013 3:42 PM
DATE MODIFIED: 12/11/2013 4:05 PM

5. The five components of communication are the need for communication, sender, message, audience, and response.
ud
a. True
b. False
ANSWER: True
POINTS: 1
yN
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: BCIP.NEWM.17.1.1 - 1.1
NATIONAL STANDARDS: United States - BUSPROG: Analytic
es
STATE STANDARDS: United States - AK - DISC.1 - Purpose
TOPICS: The Components of Communication
OTHER: Bloom's: Knowledge
DATE CREATED: 7/25/2013 3:42 PM
t
DATE MODIFIED: 12/11/2013 4:07 PM

6. A communication need is one that forms within your own organization.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: BCIP.NEWM.17.1.1 - 1.1
NATIONAL STANDARDS: United States - BUSPROG: Analytic

,Test Bank for Business Communication: In Person, In Print, Online 11th Edition by Amy Newman

STATE STANDARDS: United States - AK - DISC.1 - Purpose
TOPICS: The Components of Communication
OTHER: Bloom's: Knowledge
DATE CREATED: 7/25/2013 3:42 PM
DATE MODIFIED: 4/30/2014 1:03 PM

7. Facial expressions such as frowns and smiles are nonverbal messages that you formulate in response to communication.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: BCIP.NEWM.17.1.1 - 1.1
St
NATIONAL STANDARDS: United States - BUSPROG: Analytic
STATE STANDARDS: United States - AK - DISC.1 - Purpose
TOPICS: The Components of Communication
OTHER: Bloom's: Knowledge
ud
DATE CREATED: 7/25/2013 3:42 PM
DATE MODIFIED: 4/30/2014 1:04 PM

8. Written messages might be conveyed through a brochure, a blog posting, a web page, or a company newsletter.
a. True
yN
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
es
HAS VARIABLES: False
LEARNING OBJECTIVES: BCIP.NEWM.17.1.1 - 1.1
NATIONAL STANDARDS: United States - BUSPROG: Analytic
STATE STANDARDS: United States - AK - DISC.1 - Purpose
t
TOPICS: The Components of Communication
OTHER: Bloom's: Knowledge
DATE CREATED: 7/25/2013 3:42 PM
DATE MODIFIED: 12/11/2013 4:15 PM

9. Individual experiences, culture, and personality affect how the communication need translates into an actual message.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False

, Test Bank for Business Communication: In Person, In Print, Online 11th Edition by Amy Newman

HAS VARIABLES: False
LEARNING OBJECTIVES: BCIP.NEWM.17.1.1 - 1.1
NATIONAL STANDARDS: United States - BUSPROG: Analytic
STATE STANDARDS: United States - AK - DISC.1 - Purpose
TOPICS: The Components of Communication
OTHER: Bloom's: Knowledge
DATE CREATED: 7/25/2013 3:42 PM
DATE MODIFIED: 12/11/2013 4:16 PM

10. An example of a communication barrier in the communication system is an employee who is too busy to read an
important email.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Easy
St
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: BCIP.NEWM.13.1.2 - 1.2
ud
NATIONAL STANDARDS: United States - BUSPROG: Analytic
STATE STANDARDS: United States - AK - DISC.1 - Purpose
TOPICS: Communication Barriers
OTHER: Bloom's: Knowledge
DATE CREATED: 7/25/2013 3:42 PM
yN
DATE MODIFIED: 12/11/2013 4:17 PM

11. Lateral communication typically involves persuading others who report to us.
a. True
b. False
es
ANSWER: False
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
t
LEARNING OBJECTIVES: BCIP.NEWM.17.1.1 - 1.1
NATIONAL STANDARDS: United States - BUSPROG: Analytic
STATE STANDARDS: United States - AK - DISC.1 - Purpose
TOPICS: The Components of Communication
OTHER: Bloom's: Knowledge
DATE CREATED: 7/25/2013 3:42 PM
DATE MODIFIED: 12/12/2013 9:35 AM

12. If you frown as someone speaks to you, you are providing the sender with your response about the message.
a. True
b. False
ANSWER: True