BQA Final Exam Questions And Answers (100% Verified Solutions) Latest 2024/2025 (Graded)

BQA Final Exam Questions And Answers (100% Verified Solutions) Latest 2024/2025 (Graded) Who is responsible for accreditation of Vet tech programs in the U.S? a. NAVTA b. State VMA c. AVMA d. State VTA C What are the three things a vet tech cannot do in the veterinary hospital? a. Prescribe meds, diagnose disease, and assist during surgery b. Prescribe meds, perform surgical procedures, and provide anesthesia c. Diagnose disease, prescribe meds, and perform surgical procedure d. Provide dental prophylaxis, diagnose disease, and prescribe meds C There are over ___ "essential" and "recommended" tasks listed in the Accreditation Policies and Procedures handbook of the CVTEA, which constitutes the foundation of the hands-on curriculum for laboratories and practice training? a. 500 b. 350 c. 200 d. 150 B What is the name of the national board examination given to vet techs? a. Veterinary Technician Examination Boards b. Veterinary Technician National Examination c. Veterinary Technician National Board Examination d. Veterinary Technician Examination B A VTS is a vet tech who: a. Has attained a Bachelor of Science degree in veterinary technology b. Has been reviewed and approved for specialist status by the academy c. Has studied and been tested in the ten areas of specialty in veterinary technology d. Can only practice in Canada B A Vet Tech who holds a Bachelor of Science degree from a 4-year, AVMA-accredited college is considered a veterinary: a. technician assistant specialist b. technologist c. assistant technologist d. technician specialist B The office manager walks into the kennel area, finds it empty of personnel, and observes an animal in a dirty cage. Which of the following team members is responsible for cleaning the dirty cage at this point? BQA Final Exam Questions And Answers | 100% Verified Solutions Latest 2024/2025 (Graded) a. The office manager b. The veterinary technologist c. The veterinary assistant d. The groomer A Which of the following are two key ingredients to effective teamwork within a veterinary practice? a. Reward system for individual initiative and resourcefulness b. Clearly stated hierarchies and respect for educational achievements c. Honest communication and respect d. Fair pay scale and written job descriptions C Interpreting correct nutritional instructions, feeding correct diet, and withholding food from a pre-op patient describe the primary duties of which member of the veterinary healthcare team? a. Kennel assistant b. Groomer c. Veterinary technician d. Veterinary assistant A It is most appropriate for a veterinary assistant to excel at which of the following aspects of the veterinary practice? a. Disease prevention and animal nutrition b. Calculation of drug dosages c. Animal skin care d. Accounts receivable and accounts payable A A fully credentialed veterinary technician is required to have which of the following? a. Letter of acceptance into a veterinary medical school b. Extensive hands-on experience as a veterinary assistant c. Passing grade on an exam given by a state and the Veterinary Technician National Examination Committee d. Diploma from a 4-year American Veterinary Medical Association-accredited veterinary technology program C Which of the following is true regarding direct supervision? a. A licensed veterinarian observes a vet tech perform his or her duties b. It is mandated state-by-state c. Duties are set by the VTNE d. It applies only to veterinary assistants B A receptionist is at the front line of the veterinary practice, which means that this team member is most likely to be responsible for which of the following important duties? a. Develop client coping strategies b. Greet clients and interpret medical records c. Manage accounts receivable and collections d. Understand and teach the significance of diseases B An advertising sales representative from a local newspaper calls the veterinary clinic to ask if the clinic wants to promote its services via an advertisement. Which of the following team members is most likely to be authorized to purchase the advertisement space? a. Veterinarian b. Veterinary technician c. Veterinary assistant d. Practice manager e. Receptionist D To make suggestions to improve the quality and quantity of work is the responsibility of which of the following team members? a. This is the responsibility of all team members b. This is the role of the veterinarian technician c. Suggesting work improvements is the sole responsibility of the practice manager d. A veterinarian has the sole responsibility to suggest improvement in work quantity and quality A Which of the following is the ultimate goal of the receptionist team? a. Keeping the waiting area clean and safe for clients and animals b. Collecting payments from clients c. Ensuring that accurate invoices are delivered to clients d. Supporting client and patient care through effective communications e. Offering exceptional customer service E Which of the following methods would the receptionist use to ensure the safety of clients and patients in the reception area? a. Provide separate reception areas for well and ill pets b. Provide signage advising animal restraint policies c. Make sure every dog is on a leash and every cat in a carrier d. Place every client and pet in an exam room when they arrive C Clients and visitors observe a heated argument between two staff members regarding whose responsibility it is to clean up urine from a "doggie mishap" in the reception area. This type of staff interaction will have an effect on which of the following? a. Team culture b. Cleaning product selection c. Job descriptions d. Etiquette A Which of the following is the most appropriate way to discuss a lengthy and complex bill with a client? a. Show the invoice to the client and go through it line by line; ask for and answer any questions, then ask for payment b. Tell the client the invoice total and ask for payment c. Give the invoice to the client, instruct the client to take it home to examine it, and then call the clinic back with a credit card number for payment d. Give the invoice to the client, instruct the client to take a seat to look it over, and then come back to the desk with payment A A client is at the reception desk complaining loudly about the services the clinic provided to the family dog. Which of the following is the most appropriate course of action for the receptionist? a. Call security personnel or local law enforcement b. Ask the client to step into an exam room to speak with the office manager or someone else who can help her c. Stay at the front desk, but refuse to discuss the matter until the client is calm d. Stay at the front desk with the client and discuss the matter B Triage is best defined as prioritizing patients based on which of the following? a. The length of time a client has been a customer of the clinic b. First-come first-served priority c. Clients' ability to pay for services d. Severity of their conditions D The receptionist team members spend several hours per day on the telephone, making effective phone techniques an important part of the job. Which of the following is an important component of proper telephone technique? a. Using a pleasant, confident, and understandable voice b. Quickly and cheerfully answering all calls c. Using a low, confident voice d. Using a loud, confident voice A Which of the following best explains why the receptionist should pull an animal's medical record when a client calls to ask a clinical question? a. The receptionist can refer to the medical record when answering the question b. The receptionist can give the record to the staff member who will be given the call c. The receptionist can note on the medical record what the staff member told the client d. The receptionist can note if any new medications have been prescribed for the patient B A long-time client of a veterinary practice enters the reception area with a pet. Which of the following is the best way for the receptionist to acknowledge their entrance to the clinic? a. "Hello, Mrs. Jones. Hi, Jessie. I'll be with you momentarily." b. "Please sign your name on the registration sheet." c. "What health problem brings the dog to the clinic today?" d. "Did you see the special on dogs last night on the television?" A The receptionist will ask new clients to complete forms upon arrival for the first time at a clinic. Which of the following must the receptionist be sure that the client completes on the medical record? a. Contact information for the client, specifics about the animal, and the client's signature stating that he/she will pay for charge b. Client's signature stating that he/she will pay for charge c. Animal's age and gender only d. Animal's species and age only e. Client's contact information only A A team leader who promotes trust and effective communication among team members is demonstrating which of the following types of personal characteristics? a. Acceptance of diverse cultures b. Enthusiasm c. Sincerity d. Self-confidence C A team leader who completes tasks efficiently and effectively, accentuates team members' positive attributes, shuns dwelling on staggers' negative qualities, takes risks, and makes needed changes without delay is demonstrating which of the following types of leadership skills? a. Problem solving b. Effective communication c. Enthusiasm d. Sincerity e. Self-confidence E A receptionist and a vet tech have had a disagreement and are no longer on speaking terms. The team leader takes each one aside separately and asks what started the argument. After listening carefully to each employee, the team leader repeats back what was heard so that each party clearly understand the other's position. The team leader is demonstrating which of the following types of leadership skill? a. Leading by example b. Effective listening c. Enthusiasm d. Sincerity e. Self-confidence B A receptionist and a vet tech have had a disagreement and are no longer on speaking terms. The team leader takes each one aside separately and asks what started the argument. The team leader carefully listens to each employee and repeats back their responses to understand their positions fully. The team leader then presents solutions to the employees to help them resolve the argument. This team leader is demonstrating which of the following types of leadership skill? a. Leading by example b. Enthusiasm c. Ability to motivate d. Problem solving e. Sincerity D A veterinary practice manager wants to devise a budget for a new equipment purchase next year. Two team members were directed by memo to collect pricing, machinecapability, and warranty info from suppliers. The memo outline how the info should be complied. The manager has demonstrated which of the following steps in management? a. Ability to evaluate b. Ability to plan c. Organizational ability d. Ability to direct D A veterinary team leader calls a meeting to discuss an upcoming project, asking for staff input and opinions. This manager is demonstrating which of the following leadership styles? a. Directive b. Supportive B A veterinary team leader institutes a program in which employees who have done a good job are rewarded with free tickets to a local movie theater. This manager is demonstrating which of the following 4 Rs of team management? a. Responsibility b. Respect c. Recognition d. Rapport C A receptionist has demonstrated consistent accuracy in reconciling the accounts at the end of the day. As a result, the receptionist offers some suggestions to the office manager to make the reconciliation process easier and more accurate for all receptionists. The manager asks the receptionist to institute those changes and then to teach the new procedures to the other staff members in a way that will be most effective. Which of the following best describes the leadership technique demonstrated by the manager? a. Effective communication b. Leading by example c. Empowerment d. Delegation C Employees at a meeting disagree on how best to serve patients who have certain types of conditions. The discussion becomes heated. Which of the following is the most appropriate response by the meeting facilitator? a. Direct employees to research the topic so that it can be readdressed at another meeting; then move on to another topic b. Ask the highest-ranking member of the team present to settle the argument c. Direct employees to stop arguing and then change the subject; do not mention the subject again in this or subsequent meetings d. Ask those employees who are arguing to each stand up and make their case in from of the other employees A A travel sheet is best described as which of the following? a. List of procedures done on the products used by patients; it is requested by clients who are moving and want their animals' health records to be transferred to other veterinarians b. Health certificate for an animal that is about to travel via an airline c. List of common procedures and products; it is attached to the patient's medical record and travels with it throughout the day d. Expense report from team members who have traveled to a veterinary conference C The veterinary practice has experienced key staff turnovers in the past 3 months. Which of the following areas should be evaluated? a. Job descriptions b. Culture of the practice c. Number of employees d. Practice location B A vet is recommending that a client's 10-year old female domestic shorthaired cat undergo surgery because of a broken femur. The client is given informed consent forms to sign following a thorough discussion of the procedure. Which of the following must be completed on the consent form? a. Risk, benefits, prognosis, postsurgery instructions b. Risks, benefits, prognosis, alternative treatments, costs c. Alternative treatments, costs, risks, medical history, diet d. Medical history, risks, prognosis, alternate treatment, costs B A badly injured animal with a complex medical history is brought to the clinic. After a thorough review of the medical history and an exam, the vet asks the receptionist to place a call to a specialist as a reference. The vet is exercising which of the following protocols? a. Abandonment b. Good Samaritan c. Administrative ethics d. Standard of care D A premises violation would be noted in which of the following examples? a. Lack of separation of ill and well animals b. Medication being sold in the reception area c. A surgery room being used as an exam room d. A loose rug in the client traffic path C The usual remedy in a tort action is: a. A disciplinary sanction b. A jail sentence c. The awarding of monetary compensation d. A written apology C The laws that govern the practice of veterinary medicine and the legal roles of vet techs are outline in the document called the: a. Rules of state b. Laws of veterinary technicians