Chapter 01
Staffing Models and Strategy
The Nature of Staffing
True / False Questions
1. Human capital refers to the knowledge, skill, and ability of people and their
motivation to use them successfully on the job. True False
2. For the average organization, employee costs (wages or salaries and benefits)
are under 10% of its total revenue. True False
3. Staffing is the process of acquiring, deploying, and retaining a workforce of
sufficient quantity and quality to create positive impacts on the organization's
effectiveness. True False
4. Acquisition activities involve external staffing systems that govern the initial
intake of applicants into the organization. True False
5. Internal staffing systems work in fundamentally different ways than external
staffing systems. True False
6. Organizations should attempt to eliminate all employee turnover if at all
possible. True False
7. Employee turnover does not represent a significant cost to most organizations.
True False
,8. Staffing is more of a process than an event. True False
9. Staffing the organization requires attention to both the quantity and quality of
people brought into, moved within, and retained by the organization. True False
10. Staffing systems exist primarily to fill specific vacancies, and are not
closely linked to overall organizational profitability and growth. True False
11. Quantity or quality labor shortages can mean lost business opportunities,
scaled-back expansion plans, an inability to provide critical consumer goods and
services, and even threats to organizational survival. True False
12. Employee shortages seldom require job reassignments or overtime for current
employees. True False
13. When the federal government needed to hire airport security screeners,
applicants started the process of getting a job with a structured interview and
physical ability test. True False
14. Pfizer has concluded that it cannot project what kind of talent it needs in the
next 10 years and then select employees whose skills matched these long-range
future talent needs. True False
,Multiple Choice Questions
15. The process of acquiring, deploying, and retaining a workforce of sufficient
quantity and quality to create positive impacts on the organization's effectiveness
is called ________. A. staffingB. recruitmentC. selectionD. placement
16. Which of the following statements is true regarding staffing? A. The
organization is the only active player in the staffing process.B. The staffing
process is composed of a series of interrelated parts including recruitment,
selection, decision making and job offers.C. The staffing process should only be
viewed from the perspective of the individual (line) manager.D. None of the above
17. The process that involves the placement of new hires on the actual job they
will hold is called ___________. A. acquisitionB. deploymentC. retentionD. none of
the above
18. The purpose of retention systems is to __________. A. attract qualified
applicants to job openings in the organizationB. establish a good person-job match
C. manage the flow of employees out of the organizationD. establish a good person-
organization match
, 19. Staffing systems exist, and should ultimately be used, to __________. A. ensure
that day-to-day operations run smoothlyB. ensure that procedural, transactional,
and routine activities are accomplishedC. reduce costs regardless of the effects on
quality or quantityD. contribute to the attainment of organizational goals such as
survival, profitability, and growth
Staffing Models
True / False Questions
20. The quantity portion of the staffing definition means that organizations must
be concerned about staffing levels and their adequacy. True False
21. When head count requirements exceed availabilities, the organization will be
overstaffed. True False
22. The person/job match model says that jobs are characterized by their level of
qualifications and motivation. True False
23. The person/job match model says that individuals are characterized by their
level of qualifications and motivation. True False
24. The person/job match model states that it is more important to match job
rewards to individual motivations than to match job requirements to KSAOs.
True False
Staffing Models and Strategy
The Nature of Staffing
True / False Questions
1. Human capital refers to the knowledge, skill, and ability of people and their
motivation to use them successfully on the job. True False
2. For the average organization, employee costs (wages or salaries and benefits)
are under 10% of its total revenue. True False
3. Staffing is the process of acquiring, deploying, and retaining a workforce of
sufficient quantity and quality to create positive impacts on the organization's
effectiveness. True False
4. Acquisition activities involve external staffing systems that govern the initial
intake of applicants into the organization. True False
5. Internal staffing systems work in fundamentally different ways than external
staffing systems. True False
6. Organizations should attempt to eliminate all employee turnover if at all
possible. True False
7. Employee turnover does not represent a significant cost to most organizations.
True False
,8. Staffing is more of a process than an event. True False
9. Staffing the organization requires attention to both the quantity and quality of
people brought into, moved within, and retained by the organization. True False
10. Staffing systems exist primarily to fill specific vacancies, and are not
closely linked to overall organizational profitability and growth. True False
11. Quantity or quality labor shortages can mean lost business opportunities,
scaled-back expansion plans, an inability to provide critical consumer goods and
services, and even threats to organizational survival. True False
12. Employee shortages seldom require job reassignments or overtime for current
employees. True False
13. When the federal government needed to hire airport security screeners,
applicants started the process of getting a job with a structured interview and
physical ability test. True False
14. Pfizer has concluded that it cannot project what kind of talent it needs in the
next 10 years and then select employees whose skills matched these long-range
future talent needs. True False
,Multiple Choice Questions
15. The process of acquiring, deploying, and retaining a workforce of sufficient
quantity and quality to create positive impacts on the organization's effectiveness
is called ________. A. staffingB. recruitmentC. selectionD. placement
16. Which of the following statements is true regarding staffing? A. The
organization is the only active player in the staffing process.B. The staffing
process is composed of a series of interrelated parts including recruitment,
selection, decision making and job offers.C. The staffing process should only be
viewed from the perspective of the individual (line) manager.D. None of the above
17. The process that involves the placement of new hires on the actual job they
will hold is called ___________. A. acquisitionB. deploymentC. retentionD. none of
the above
18. The purpose of retention systems is to __________. A. attract qualified
applicants to job openings in the organizationB. establish a good person-job match
C. manage the flow of employees out of the organizationD. establish a good person-
organization match
, 19. Staffing systems exist, and should ultimately be used, to __________. A. ensure
that day-to-day operations run smoothlyB. ensure that procedural, transactional,
and routine activities are accomplishedC. reduce costs regardless of the effects on
quality or quantityD. contribute to the attainment of organizational goals such as
survival, profitability, and growth
Staffing Models
True / False Questions
20. The quantity portion of the staffing definition means that organizations must
be concerned about staffing levels and their adequacy. True False
21. When head count requirements exceed availabilities, the organization will be
overstaffed. True False
22. The person/job match model says that jobs are characterized by their level of
qualifications and motivation. True False
23. The person/job match model says that individuals are characterized by their
level of qualifications and motivation. True False
24. The person/job match model states that it is more important to match job
rewards to individual motivations than to match job requirements to KSAOs.
True False
