Utilities Customer Service Specialist Exam Questions And Answers (Verified And Updated)

Utilities Customer Service Specialist Exam Questions And Answers (Verified And Updated) Acceptance - answerthe process by which the COH assumes responsibility for operation and maintenance of the asset and/or infrastructure Actual cost - answerall costs to include, but not limited to costs of time, labor, overhead and benefits, rental or city-owned vehicles, materials, and use of outside resources or services necessary to administer, monitor, repair, replace, remove and/or install city facilities as needed Adopted standards - answerpolicies, procedures, rules, and regulations which may include utility design and construction standards and COH adopted amendments Appurtenances - answerequipment, machinery, appliances, structures, attachments, and other parts of a main structure that are necessary to allow it to operate as intended Baseline monitoring report (BMR) - answera report submitted by categorical industrial users indicating the industrial user's compliance status with the Federal Categorical Standards Basic service charge - answera monthly fee for city accounting services, taxes, billing, account collection, collection and treatment of storm water inflow and groundwater infiltration, salinity control and pretreatment Best management practice (BMP) - answeran innovative and progressive operational strategy that reflects a higher level of responsibility by a user BMP Primary Objective - answerto reduce or eliminate potential hazards or effluent pollutant volumes, therefore reduce or eliminate potential hazards or effluent pollutant volumes Billing period - answerthe period of time for which a customer is billed for services provided by the utility Biochemical Oxygen Demand (BOD) - answerthe relative oxygen requirement of wastewater Building permit - answera permit for the erection, construction, enlargement, alterations, repair, improvements, conversion or demolition of any building or structure regulated by the City of Henderson Municipal Code (HMC)