Funeral Service Directing Exam 1 Questions & Correct Answers/ Graded A+

most common means of notification. : Telephone the request usually made by a surviving family member to request funeral : First call Good funeral services begin with what? : Statement of Trust Factors that contribute to the image during the initial call are: (6) : Salutation Tone of Voice Speed of questions & Pronunciations Diction Volume Phone Image 2 The funeral director's tone of voice should be : sympathetic yet professional The funeral director's tone of voice should not be : overly sad, furlom, cheerful When answering the phone at the funeral home, you should state what? : Name of funeral home, his/her name The speed of questions and pronunciation should be slightly __________ than that of a normal telephone conversation. : slower Diction should be _____________ and ______________. : clear, crisp Volume of the funeral director's voice should not be too _________ or too ______. : loud, quiet 3 During the notification of death call, the funeral home should receive AT LEAST the following information (7) : Name of desceased Location of deceased Name and relationship of caller Name of NOK, if not caller Permission to embalm Age of deceased Attending Physician phone # _______ & ____________ are required when first call comes from another funeral home. : Professional Courtesy & Ethics Before concluding the first call, the funeral home should ________ the call by repeating all information. : Conclude