Ch.2 Nursing Leadership and Management

Ch.2 Nursing Leadership and Management 2. A nurse asks, "What is meant by 'internal' customers?" The correct response is: (Select all that apply.) A. Insurance companies B. Accreditors such as The Joint Commission C. X-ray technicians D. Clinical pharmacist E. Chief financial officer - correct answersANS: C, D, E Correct: c. Internal customers are employees of an organization at all levels. An x-ray technician is an example of an internal customer. d. Internal customers are employees of an organization at all levels. A clinical pharmacist is an example of an internal customer. e. Internal customers are employees of an organization at all levels. A chief financial officer is an example of an internal customer. A clinical nurse leader (CNL) enters the workforce and hopes to use her interdisciplinary skills to participate on a quality improvement committee. The coordinator of the quality group invites the CNL to join the group. Which type of power is demonstrated by the coordinator of the group? A. Coercive B. Transformational C. Laissez-fair D. Legitimate - correct answersANS: D Correct: The coordinator of the committee has an official position within the organizational committee. A director of nursing (DON) asks the staff to list how their nursing unit can help the organization meet its goal to "provide quality patient care with attention to compassion and excellence." An ad hoc committee is formed to develop a timeline of identified actions. The DON coaches the committee to reach desired outcomes. This DON is demonstrating which other role of leadership and management?