Prostart year one exam (Chapters 1-10) questions and answers graded A+

Prostart year one exam (Chapters 1-10) questions and answers graded A+ concept A restaurant's unique combination of menu offerings,pricing,service style, ambiance, and decor. contract feeding situation in which an outside contractor manages and operates the employee dining facilities for a business or company self operators companies that operate their own foodservice operations travel and tourism The combination of all of the services that people need and will pay for when they are away from home. This includes all of the businesses that benefit from people traveling and spending their money, such as transportation or restaurants. tourism Travel for recreational, leisure, or business purposes. hospitality Refers to the services that people use and receive when they are away from home. Lesche Private clubs for the ancient Greeks that offered food to members. Phatnai Establishments in ancient Greece that catered to travelers, traders, and visiting diplomats epicurean Showing great appreciation for fine wine and food. haute cuisine (hote kwee-ZEEN) An elaborate and refined system of food preparation. cafe A coffeehouse usually offering pastries and baked goods. Guilds Association of merchants or artisans who cooperated to protect their economic interests restorante In 1765, a man named Boulanger began serving hot soups called restaurers (meaning restoratives) for their health-restoring properties. He called his café a "restorante," the origin of our modern word "restaurant." cafeteria An assembly line process of serving food quickly and cheaply without the need for servers. Entrpreneur A person who starts up and takes on the risk of a business Expediter Staff member who gets the orders from the servers, gives them to the station chefs, then checks the orders before they are picked up. Front of House the area in a hospitality establisment that guests view, such as the entrance and dining room back of the house the area in a hospitality establishment that guests usually do not view, including all areas responsible for food quality and production, such as the kitchen and recieving, office, and storage areas entry-level job a beginner-level position career A profession or work in a particular field, such as foodservice, that individuals choose for themselves. Career Pathway A series of connected education and training programs that allow you to secure a job and then to advance within an industry or occupation mentor a wise and trusted guide and advisor Stress the process by which we perceive and respond to certain events, called stressors, that we appraise as threatening or challenging stress management identifying sources of stress and learning how to handle them in ways that promote good mental/emotional health time management the ability to use one's time effectively or productively, especially at work. Networking A way of making and using contacts to get job information and advice Professionalism the skill, good judgment, and polite behavior that is expected from a person who is trained to do a job well Professional image The impression you project through both your outward appearance and your conduct in the workplace. teamwork the combined action of a group of people, especially when effective and efficient. ethics the principles of right and wrong that guide an individual in making decisions workplace ethics Guiding principles that effective leaders use in setting the professional tone and behavior in their operations. diversity (n.) difference, variety; a condition of having many different types of forms stereotypes A generalized belief about a group of people prejudice an unjustifiable (and usually negative) attitude toward a group and its members. Prejudice generally involves stereotyped beliefs, negative feelings, and a predisposition to discriminatory action. bias A particular preference or point of view that is personal, rather than scientific. cultural tendencies patterns of behavior and values that are commonly observed among members of a culture empathy Identification with and understanding of another's situation, feelings, and motives Feedback The receiver's response to a message Communication A process through which you send messages to and receive messages from others. verbal describes communication through speaking or writing. nonverbal describes communication through body language and gestures. interpersonal communication the exchange of thoughts, feelings, and beliefs between two or more people listening the active process of making meaning out of another person's spoken message introduction the action of introducing something. body of the message in a written document, the component that presents the content or topics of the message conclusion the end or finish of an event or process. job application Document that job seekers fill out so employers can use it to screen applicants resume (n.) a brief summary; a short written account of one's education, working experience, or qualifications for a job cover letter a letter sent with, and explaining the contents of, another document or a parcel of goods. portfolio A collection of samples that showcases your interests,talents,contributions, and studies. interview A formal, personal meeting, esp. one arranged for formal discussion or to evaluate an applicant. punctuality arriving or doing something at the expected or planned time