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L3 Lead Examiner Report 1806
June 2018
Level 3 National in
Information Technology
Unit 14
IT Service Delivery
1
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Content:
Grade Boundaries ………………………………………………….…………………….…………………….………….…..…………..3
Introduction……….……………….………….….……………….….……………………….….……………….….………….………….4
Individual Questions:
Activity 1 - Outline IT service strategy…………………………………………….…………….…….……………….…..……..5
Activity 2 - Produce an IT service strategy…………………………………………….…………….…….…………..………..7
Activity 3 - Design an IT service delivery solution…………………………………………….….…………………….…..12
Activity 4 - Management report evaluating the solution ………………………………………………..………….…..19
Activity 5 - IT service delivery implications report ………………………………………………………………………….22
Summary…………………………………………………………… ………………………………………………………………………….28
2
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Grade Boundaries
What is a grade boundary?
A grade boundary is where we set the level of achievement required to obtain a certain grade for the
externally assessed unit. We set grade boundaries for each grade, at Distinction, Merit and Pass.
Setting grade boundaries
When we set grade boundaries, we look at the performance of every learner who took the external
assessment. When we can see the full picture of performance, our experts are then able to decide
where best to place the grade boundaries – this means that they decide what the lowest possible mark
is for a particular grade.
When our experts set the grade boundaries, they make sure that learners receive grades which reflect
their ability. Awarding grade boundaries is conducted to ensure learners achieve the grade they
deserve to achieve, irrespective of variation in the external assessment.
Variations in external assessments
Each external assessment we set asks different questions and may assess different parts of the unit
content outlined in the specification. It would be unfair to learners if we set the same grade boundaries
for each assessment, because then it would not take accessibility into account.
Unit 14 IT Service Delivery
Level 3
Grade Unclassified
P M D
Boundary Mark 0 19 30 41
3
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Introduction
1806 is the first external assessment window for Level 3 BTEC Information Technology Unit 14: IT
Service Delivery. This is a mandatory unit for learners studying the extended diploma.
The unit is a paper-based examination and is broken down into a two-part task. Part A contained
material for the completion of the preparatory work for Part B and was to be taken over a maximum
of 3 hours across a period of 2 weeks. No marks were awarded for Part A. Part B contained materials
for the completion of the set task under supervised conditions, allowing a maximum two A4 sides hard
copy research notes from Part A to be taken into the assessment.
Part B is broken down into five activities that cover different areas of the specification where learners
are expected to apply knowledge and understanding of the IT service delivery requirements for the
Civil Engineering sector provided in the scenario.
The following section considers each activity on the paper, giving examples of responses and a brief
commentary why the responses gained the marks. This section should be considered with the live
external assessment and the corresponding mark scheme.
Introduction to the Overall Performance of the Unit
The overall performance of learners was good though we have nothing to compare to previous cohorts
for this window.
The performance for each Activity varied with a low number of blank responses, and some responses
focusing on head office personnel rather than the construction sites, which resulted in lower marks.
Activity 5 (implications) performed the least best with learners explaining what they have produced
rather than giving implications to the organisation of introducing the IT system. Very few learners
discussed legislation and specialist equipment required for the construction sites, e.g. GPS Survey kit
and EDM.
Individual Questions
The following section considers each activity on the paper and provides examples of learner responses.
A brief commentary is included giving reasons why the responses gained the marks they did. This
section should be considered with the live external assessment and the corresponding mark scheme.
Activity 1
(Outline IT service strategy)
4
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An attempt has been made to provide a description of IT service/process requirements for the
organisation but there are many inaccuracies and omissions, and there is no attempt to prioritise IT
service/process requirements. General discussion given, but the learner has had no discussion on
individual personnel needs for the head office and the construction sites. The learner work would fit
into Band Mark 1 (1 – 3) in the mark scheme.
Learner has provided relevant information from the scenario and given a basic outline of the
organisation.
An attempt has been made to provide a description of IT service/process requirements for the
organisation that meet most of their needs, and there is an attempt to prioritise IT service/process
requirements that is supported by a rationale. The learner has shown an awareness of the scenario
for both head office and the two construction sites.
5
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There is a discussion that includes basic hardware, software and communication requirements for
head office personnel and individual software requirements for construction site personnel. The
learner work would fit into Band Mark 2 (4 – 6) in the mark scheme.
6
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L3 Lead Examiner Report 1806
June 2018
Level 3 National in
Information Technology
Unit 14
IT Service Delivery
1
Downloaded by: johnprice |
Distribution of this document is illegal
, Stuvia.co.uk - The Marketplace for Revision Notes & Study Guides
Content:
Grade Boundaries ………………………………………………….…………………….…………………….………….…..…………..3
Introduction……….……………….………….….……………….….……………………….….……………….….………….………….4
Individual Questions:
Activity 1 - Outline IT service strategy…………………………………………….…………….…….……………….…..……..5
Activity 2 - Produce an IT service strategy…………………………………………….…………….…….…………..………..7
Activity 3 - Design an IT service delivery solution…………………………………………….….…………………….…..12
Activity 4 - Management report evaluating the solution ………………………………………………..………….…..19
Activity 5 - IT service delivery implications report ………………………………………………………………………….22
Summary…………………………………………………………… ………………………………………………………………………….28
2
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Grade Boundaries
What is a grade boundary?
A grade boundary is where we set the level of achievement required to obtain a certain grade for the
externally assessed unit. We set grade boundaries for each grade, at Distinction, Merit and Pass.
Setting grade boundaries
When we set grade boundaries, we look at the performance of every learner who took the external
assessment. When we can see the full picture of performance, our experts are then able to decide
where best to place the grade boundaries – this means that they decide what the lowest possible mark
is for a particular grade.
When our experts set the grade boundaries, they make sure that learners receive grades which reflect
their ability. Awarding grade boundaries is conducted to ensure learners achieve the grade they
deserve to achieve, irrespective of variation in the external assessment.
Variations in external assessments
Each external assessment we set asks different questions and may assess different parts of the unit
content outlined in the specification. It would be unfair to learners if we set the same grade boundaries
for each assessment, because then it would not take accessibility into account.
Unit 14 IT Service Delivery
Level 3
Grade Unclassified
P M D
Boundary Mark 0 19 30 41
3
Downloaded by: johnprice |
Distribution of this document is illegal
, Stuvia.co.uk - The Marketplace for Revision Notes & Study Guides
Introduction
1806 is the first external assessment window for Level 3 BTEC Information Technology Unit 14: IT
Service Delivery. This is a mandatory unit for learners studying the extended diploma.
The unit is a paper-based examination and is broken down into a two-part task. Part A contained
material for the completion of the preparatory work for Part B and was to be taken over a maximum
of 3 hours across a period of 2 weeks. No marks were awarded for Part A. Part B contained materials
for the completion of the set task under supervised conditions, allowing a maximum two A4 sides hard
copy research notes from Part A to be taken into the assessment.
Part B is broken down into five activities that cover different areas of the specification where learners
are expected to apply knowledge and understanding of the IT service delivery requirements for the
Civil Engineering sector provided in the scenario.
The following section considers each activity on the paper, giving examples of responses and a brief
commentary why the responses gained the marks. This section should be considered with the live
external assessment and the corresponding mark scheme.
Introduction to the Overall Performance of the Unit
The overall performance of learners was good though we have nothing to compare to previous cohorts
for this window.
The performance for each Activity varied with a low number of blank responses, and some responses
focusing on head office personnel rather than the construction sites, which resulted in lower marks.
Activity 5 (implications) performed the least best with learners explaining what they have produced
rather than giving implications to the organisation of introducing the IT system. Very few learners
discussed legislation and specialist equipment required for the construction sites, e.g. GPS Survey kit
and EDM.
Individual Questions
The following section considers each activity on the paper and provides examples of learner responses.
A brief commentary is included giving reasons why the responses gained the marks they did. This
section should be considered with the live external assessment and the corresponding mark scheme.
Activity 1
(Outline IT service strategy)
4
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An attempt has been made to provide a description of IT service/process requirements for the
organisation but there are many inaccuracies and omissions, and there is no attempt to prioritise IT
service/process requirements. General discussion given, but the learner has had no discussion on
individual personnel needs for the head office and the construction sites. The learner work would fit
into Band Mark 1 (1 – 3) in the mark scheme.
Learner has provided relevant information from the scenario and given a basic outline of the
organisation.
An attempt has been made to provide a description of IT service/process requirements for the
organisation that meet most of their needs, and there is an attempt to prioritise IT service/process
requirements that is supported by a rationale. The learner has shown an awareness of the scenario
for both head office and the two construction sites.
5
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There is a discussion that includes basic hardware, software and communication requirements for
head office personnel and individual software requirements for construction site personnel. The
learner work would fit into Band Mark 2 (4 – 6) in the mark scheme.
6
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