C483 Principles of Management Study Guide
Differentiation
A company offers unique products in its industry to create a competitive advantage.
Which type of strategy is the company using?
Vertical Integration
Happy Inc. is a leading provider of family entertainment and BCD is a broadcasting company with
news, cable, and entertainment networks. Happy Inc. recently acquired BCD in hopes of boosting its
primary business of family entertainment.
Which type of corporate strategy is represented by Happy Inc.'s purchase of their distribution
network?
Less than 3.4
How many defects per million are there at Six Sigma, assuming a product or process is defect-free
99.99966% of the time?
Quality Assurance
Process checklists and project audits are components of which management process?
Six Sigma
A company is trying to systematically improve processes by eliminating nonconformity of their
products to product specifications. The company believes their continuous effort to reduce variation
in their process outputs is key to their business success.
Which quality process is the company utilizing?
Encourage employees to work on informal job assignments
Which activity should management use to encourage intrapreneurship within an organization?
Provide a devil's advocate
What can managers do to encourage useful conflict during a meeting to lessen inhibition about
disagreeing and make the conflict less personal?
People respond based on their interpretation of others' intentions.
Why is consideration of intentions important in conflict situations?
Cooperativeness and assertiveness
What describes dimensions of conflict-handling intentions?
Compromising
Two team members disagreed over how to proceed with a new project they were working on
together and both felt their positions were valid. Their manager brought them together to discover
ways to resolve their disagreement moving forward.
Which conflict-resolution technique did the manager use to help these team members?
, Market control
Which type of control system is being implemented when management uses prices, profit centers,
and exchange relationships as a control?
Taking corrective action
What is the fourth step of the control process which ensures that operations are adjusted to achieve
planned results?
Peer pressure
A corporation recently disbanded its flex time schedule for employees and now requires that all
employees work 9:00 a.m. to 6:00 p.m. Monday through Friday. The employees banded together in
opposition of the change.
What were the employees of the corporation experiencing?
Negotiation and reward
A corporation offers concrete incentives such as higher wages for cooperation with change.
Which strategy is the corporation using to overcome resistance to change?
A publicly-held company has a policy limiting financial donations to one religious group.
In which situation does religious preference inappropriately affect decision making?
The company will purchase a large computer screen and a Braille keyboard.
A visually-impaired person has been hired to work in the human resources department of a small
company.
Which workplace accommodations would be reasonable in this situation?
Differentiation and integration
When selecting an organizational structure, which key elements should be considered?
Virtual organization
Four small, independent organizations, each with its own type of expertise, plan to work together for
six months for the sole purpose of developing a new product that will help each of them improve
their ability to compete with larger organizations.
Which type of organization does their relationship characterize?
Organic
Which formal structure allows job holders to have broad responsibilities, accommodates
decentralized and informal decision making, and values expertise?
Six Sigma Quality
Statistical tools used to analyze the causes of product defects.
Differentiation
A company offers unique products in its industry to create a competitive advantage.
Which type of strategy is the company using?
Vertical Integration
Happy Inc. is a leading provider of family entertainment and BCD is a broadcasting company with
news, cable, and entertainment networks. Happy Inc. recently acquired BCD in hopes of boosting its
primary business of family entertainment.
Which type of corporate strategy is represented by Happy Inc.'s purchase of their distribution
network?
Less than 3.4
How many defects per million are there at Six Sigma, assuming a product or process is defect-free
99.99966% of the time?
Quality Assurance
Process checklists and project audits are components of which management process?
Six Sigma
A company is trying to systematically improve processes by eliminating nonconformity of their
products to product specifications. The company believes their continuous effort to reduce variation
in their process outputs is key to their business success.
Which quality process is the company utilizing?
Encourage employees to work on informal job assignments
Which activity should management use to encourage intrapreneurship within an organization?
Provide a devil's advocate
What can managers do to encourage useful conflict during a meeting to lessen inhibition about
disagreeing and make the conflict less personal?
People respond based on their interpretation of others' intentions.
Why is consideration of intentions important in conflict situations?
Cooperativeness and assertiveness
What describes dimensions of conflict-handling intentions?
Compromising
Two team members disagreed over how to proceed with a new project they were working on
together and both felt their positions were valid. Their manager brought them together to discover
ways to resolve their disagreement moving forward.
Which conflict-resolution technique did the manager use to help these team members?
, Market control
Which type of control system is being implemented when management uses prices, profit centers,
and exchange relationships as a control?
Taking corrective action
What is the fourth step of the control process which ensures that operations are adjusted to achieve
planned results?
Peer pressure
A corporation recently disbanded its flex time schedule for employees and now requires that all
employees work 9:00 a.m. to 6:00 p.m. Monday through Friday. The employees banded together in
opposition of the change.
What were the employees of the corporation experiencing?
Negotiation and reward
A corporation offers concrete incentives such as higher wages for cooperation with change.
Which strategy is the corporation using to overcome resistance to change?
A publicly-held company has a policy limiting financial donations to one religious group.
In which situation does religious preference inappropriately affect decision making?
The company will purchase a large computer screen and a Braille keyboard.
A visually-impaired person has been hired to work in the human resources department of a small
company.
Which workplace accommodations would be reasonable in this situation?
Differentiation and integration
When selecting an organizational structure, which key elements should be considered?
Virtual organization
Four small, independent organizations, each with its own type of expertise, plan to work together for
six months for the sole purpose of developing a new product that will help each of them improve
their ability to compete with larger organizations.
Which type of organization does their relationship characterize?
Organic
Which formal structure allows job holders to have broad responsibilities, accommodates
decentralized and informal decision making, and values expertise?
Six Sigma Quality
Statistical tools used to analyze the causes of product defects.
