WGU C215 Operations Management Objective Assessment Prep Guide & Terminologies Combo Study Guide Exam With Correct Questions And Answers 2024
1. customer focus
2. continuous improvement
3. employee empowerment
4. use of quality tools
5. product design
6. process management
7. managing supplier quality - CORRECT ANSWERS-Total Quality Management (TQM)
Philosophy
Basic function of Six Sigma. Measures the process potential and performance of processes. The higher the range of Cpk, the improved is the ability of the process to complete its necessities. Uses both the process variability and the process specifications to determine whether the process is "capable." - CORRECT ANSWERS-
Process Capability Index (Cpk)
A disciplined, data-driven approach and methodology for eliminating defects (driving toward six standard deviations between the mean and the nearest specification limit) in any process - from manufacturing to transactional and from product to service. - CORRECT ANSWERS-Six Sigma
The theoretical maximum output of a system in a given period under ideal conditions. - CORRECT ANSWERS-Design Capacity
The capacity a firm expects to achieve given its current operating constraints. - CORRECT ANSWERS-Effective Capacity
proximity to customers, transportation, source of labor, community attitude, proximity to suppliers, and many other factors. - CORRECT ANSWERS-Location Analysis
A type of process used to produce a large volume of a standardized product. - CORRECT ANSWERS-Line Processes
A type of process used to produce a small quantity of products in groups or batches based on customer orders or specifications. - CORRECT ANSWERS-Batch Processes A type of process used to make a one-at-a-time product exactly to customer specifications. - CORRECT ANSWERS-Project Processes
A type of process that operates continually to produce a high volume of a fully standardized product. - CORRECT ANSWERS-Continuous Processes
Longest task in the process. - CORRECT ANSWERS-Bottleneck
A type of automated system that combines the flexibility of intermittent operations with the efficiency of continuous operations. - CORRECT ANSWERS-Flexible Manufacturing
System (FMS)
A technique for monitoring the flow of jobs between work centers. - CORRECT ANSWERS-Output/Input Control
The net increase created during the transformation of inputs into final outputs. - CORRECT ANSWERS-Value-Added
Layouts that combine characteristics of process and product layouts. - CORRECT ANSWERS-Hybrid Layouts
Table that reflects opinions of managers with regard to the importance of having any two departments close together. - CORRECT ANSWERS-Relationship Chart (REL)
The shortest distance between two locations using north-south and east-west movements. - CORRECT ANSWERS-Rectilinear Distance
Table that gives the number of trips or units of product moved between any pair of departments. - CORRECT ANSWERS-From-To Matrix
Schematic showing the placement of resources in a facility. - CORRECT ANSWERS-
Block Plan
The average of the observation times for each of the work elements. - CORRECT ANSWERS-Mean Observed Times
The mean observed time multiplied by the performance rating factor by the frequency of
occurrence. - CORRECT ANSWERS-Normal Time
The length of time it should take a qualified worker using appropriate process and tools to complete a specific job, allowing time for personal fatigue and unavoidable delays. - CORRECT ANSWERS-Standard Time
A philosophy designed to achieve high-volume production through elimination of waste and continuous improvement. Based on a "pull" system rather than a "push" system. The three elements are just-in-time manufacturing, total quality management, and respect for people. - CORRECT ANSWERS-Just-in-Time (JIT)
A card that specifies the exact quantity of product that needs to be produced. - CORRECT ANSWERS-Kanban card
A philosophy of neverending improvement. - CORRECT ANSWERS-Continuous Improvement
Supplies materials or services directly to the processing facility. - CORRECT ANSWERS-Tier One Suppliers
Directly supplies materials or services to a tier one supplier in the supply chain. - CORRECT ANSWERS-Tier Two Suppliers
Directly supplies materials or services to a tier two supplier in the supply chain. - CORRECT ANSWERS-Tier Three Suppliers
Management of the flow of materials from suppliers to customers in order to reduce overall cost and increase responsiveness to customers. - CORRECT ANSWERS-
Supply Chain Management (SCM)
Determines the labor and machine resources needed to fill the open and planned orders
generated by the MRP. - CORRECT ANSWERS-Capacity Requirements Planning (CRP)
A system that uses the MRP, inventory record data, and BOM to calculate material requirements. - CORRECT ANSWERS-Material Requirements Planning (MRP)
Large software programs used for planning and coordinating all resources throughout the entire enterprise. - CORRECT ANSWERS-Enterprise Resource Planning (ERP)
Includes the budgeted levels of finished products, inventory, backlogs, workforce size, and aggregate production rate needed to support the marketing plan. - CORRECT ANSWERS-Aggregate Plans
Businesses to outsource elements of the company's distribution and fulfillment services.
specialize in integrated operation, warehousing and transportation services customized to customers' needs based on the demands and delivery service requirements for their products and material - CORRECT ANSWERS-Third-Party Logistics (3PL)
the world's leading supply chain framework, linking business processes, performance metrics, practices and people skills into a unified structure. The goals are to increase the speed of system implementations, support organizational learning goals, and improve inventory turns. - CORRECT ANSWERS-Supply Chain Operations Reference model (SCOR) Initiation, Planning, Execution and Closure. - CORRECT ANSWERS-Project Life Cycle Phases
A plan for produced in each time period such as production, staffing, inventory, etc. linked to manufacturing where the plan indicates when and how much of each product will be demanded. It gives production, planning, purchasing, and top management the information needed to plan and control the manufacturing operation. - CORRECT ANSWERS-Master Production Schedule (MPS)
The meaning of quality as defined by the customer. - CORRECT ANSWERS-Total Quality Management (TQM)
network diagramming notation that places activities in the nodes and arrows to signify precedence relationships - CORRECT ANSWERS-activity-on-node
provides users with information on services and products and provides an opportunity for suppliers to advertise - CORRECT ANSWERS-advertising revenue model
companies receive a referral fee for directing business to an affiliate - CORRECT ANSWERS-affiliate revenue model
includes the budgeted levels of finished products, inventory, backlogs, workforce size, and aggregate production rate needed to support the marketing plan - CORRECT ANSWERS-aggregate plan
computer software packages for designing process layouts - CORRECT ANSWERS-
ALDEP and CRAFT
the amount of time the analyst allows for personal time, fatigue, and unavoidable delays
- CORRECT ANSWERS-allowance factor
brings work to the worker rather than the worker to the workplace - CORRECT ANSWERS-alternative workplace
inventory built in anticipation of future demand - CORRECT ANSWERS-anticipation inventory
sets up and runs ERP systems - CORRECT ANSWERS-application service provider (ASP)
costs incurred in the process of uncovering defects - CORRECT ANSWERS-appraisal costs
1. customer focus
2. continuous improvement
3. employee empowerment
4. use of quality tools
5. product design
6. process management
7. managing supplier quality - CORRECT ANSWERS-Total Quality Management (TQM)
Philosophy
Basic function of Six Sigma. Measures the process potential and performance of processes. The higher the range of Cpk, the improved is the ability of the process to complete its necessities. Uses both the process variability and the process specifications to determine whether the process is "capable." - CORRECT ANSWERS-
Process Capability Index (Cpk)
A disciplined, data-driven approach and methodology for eliminating defects (driving toward six standard deviations between the mean and the nearest specification limit) in any process - from manufacturing to transactional and from product to service. - CORRECT ANSWERS-Six Sigma
The theoretical maximum output of a system in a given period under ideal conditions. - CORRECT ANSWERS-Design Capacity
The capacity a firm expects to achieve given its current operating constraints. - CORRECT ANSWERS-Effective Capacity
proximity to customers, transportation, source of labor, community attitude, proximity to suppliers, and many other factors. - CORRECT ANSWERS-Location Analysis
A type of process used to produce a large volume of a standardized product. - CORRECT ANSWERS-Line Processes
A type of process used to produce a small quantity of products in groups or batches based on customer orders or specifications. - CORRECT ANSWERS-Batch Processes A type of process used to make a one-at-a-time product exactly to customer specifications. - CORRECT ANSWERS-Project Processes
A type of process that operates continually to produce a high volume of a fully standardized product. - CORRECT ANSWERS-Continuous Processes
Longest task in the process. - CORRECT ANSWERS-Bottleneck
A type of automated system that combines the flexibility of intermittent operations with the efficiency of continuous operations. - CORRECT ANSWERS-Flexible Manufacturing
System (FMS)
A technique for monitoring the flow of jobs between work centers. - CORRECT ANSWERS-Output/Input Control
The net increase created during the transformation of inputs into final outputs. - CORRECT ANSWERS-Value-Added
Layouts that combine characteristics of process and product layouts. - CORRECT ANSWERS-Hybrid Layouts
Table that reflects opinions of managers with regard to the importance of having any two departments close together. - CORRECT ANSWERS-Relationship Chart (REL)
The shortest distance between two locations using north-south and east-west movements. - CORRECT ANSWERS-Rectilinear Distance
Table that gives the number of trips or units of product moved between any pair of departments. - CORRECT ANSWERS-From-To Matrix
Schematic showing the placement of resources in a facility. - CORRECT ANSWERS-
Block Plan
The average of the observation times for each of the work elements. - CORRECT ANSWERS-Mean Observed Times
The mean observed time multiplied by the performance rating factor by the frequency of
occurrence. - CORRECT ANSWERS-Normal Time
The length of time it should take a qualified worker using appropriate process and tools to complete a specific job, allowing time for personal fatigue and unavoidable delays. - CORRECT ANSWERS-Standard Time
A philosophy designed to achieve high-volume production through elimination of waste and continuous improvement. Based on a "pull" system rather than a "push" system. The three elements are just-in-time manufacturing, total quality management, and respect for people. - CORRECT ANSWERS-Just-in-Time (JIT)
A card that specifies the exact quantity of product that needs to be produced. - CORRECT ANSWERS-Kanban card
A philosophy of neverending improvement. - CORRECT ANSWERS-Continuous Improvement
Supplies materials or services directly to the processing facility. - CORRECT ANSWERS-Tier One Suppliers
Directly supplies materials or services to a tier one supplier in the supply chain. - CORRECT ANSWERS-Tier Two Suppliers
Directly supplies materials or services to a tier two supplier in the supply chain. - CORRECT ANSWERS-Tier Three Suppliers
Management of the flow of materials from suppliers to customers in order to reduce overall cost and increase responsiveness to customers. - CORRECT ANSWERS-
Supply Chain Management (SCM)
Determines the labor and machine resources needed to fill the open and planned orders
generated by the MRP. - CORRECT ANSWERS-Capacity Requirements Planning (CRP)
A system that uses the MRP, inventory record data, and BOM to calculate material requirements. - CORRECT ANSWERS-Material Requirements Planning (MRP)
Large software programs used for planning and coordinating all resources throughout the entire enterprise. - CORRECT ANSWERS-Enterprise Resource Planning (ERP)
Includes the budgeted levels of finished products, inventory, backlogs, workforce size, and aggregate production rate needed to support the marketing plan. - CORRECT ANSWERS-Aggregate Plans
Businesses to outsource elements of the company's distribution and fulfillment services.
specialize in integrated operation, warehousing and transportation services customized to customers' needs based on the demands and delivery service requirements for their products and material - CORRECT ANSWERS-Third-Party Logistics (3PL)
the world's leading supply chain framework, linking business processes, performance metrics, practices and people skills into a unified structure. The goals are to increase the speed of system implementations, support organizational learning goals, and improve inventory turns. - CORRECT ANSWERS-Supply Chain Operations Reference model (SCOR) Initiation, Planning, Execution and Closure. - CORRECT ANSWERS-Project Life Cycle Phases
A plan for produced in each time period such as production, staffing, inventory, etc. linked to manufacturing where the plan indicates when and how much of each product will be demanded. It gives production, planning, purchasing, and top management the information needed to plan and control the manufacturing operation. - CORRECT ANSWERS-Master Production Schedule (MPS)
The meaning of quality as defined by the customer. - CORRECT ANSWERS-Total Quality Management (TQM)
network diagramming notation that places activities in the nodes and arrows to signify precedence relationships - CORRECT ANSWERS-activity-on-node
provides users with information on services and products and provides an opportunity for suppliers to advertise - CORRECT ANSWERS-advertising revenue model
companies receive a referral fee for directing business to an affiliate - CORRECT ANSWERS-affiliate revenue model
includes the budgeted levels of finished products, inventory, backlogs, workforce size, and aggregate production rate needed to support the marketing plan - CORRECT ANSWERS-aggregate plan
computer software packages for designing process layouts - CORRECT ANSWERS-
ALDEP and CRAFT
the amount of time the analyst allows for personal time, fatigue, and unavoidable delays
- CORRECT ANSWERS-allowance factor
brings work to the worker rather than the worker to the workplace - CORRECT ANSWERS-alternative workplace
inventory built in anticipation of future demand - CORRECT ANSWERS-anticipation inventory
sets up and runs ERP systems - CORRECT ANSWERS-application service provider (ASP)
costs incurred in the process of uncovering defects - CORRECT ANSWERS-appraisal costs
