BUSINESS MANAGEMENT AND ADMINISTRATION CLUSTER EXAM [1005 Correct answers]

BUSINESS MANAGEMENT AND ADMINISTRATION CLUSTER EXAM [1005 Correct answers] 1. One of the main functions of the legal procedure is to A. establish laws. B. enact legislation. C. resolve disputes. D. dissolve businesses. *Ans* C 2. Marsha wants to invest her savings in a business. However, she wants to protect all of her personal assets. Which type of business ownership would be most appropriate for Marsha? A. Sole proprietorship B. Franchise C. Partnership D. Corporation *Ans* D 3. Which of the following statements regarding company policies is true: A. Company policies identify general company rules. B. Company policies and procedures are the same thing. C. Company policies describe emergency measures. D. Company policies identify very specific employee actions. *Ans* A 4. Before an individual can follow verbal directions, s/he must first be ready to A. listen. B. write. C. speak. D. understand. *Ans* A 5. What is important to do when giving verbal directions to make sure the audience understands? A. Maintain eye contact B. Ask questions C. Use gestures D. Explain information *Ans* B 6. It is most appropriate for business people to use complex, technical jargon when they are A. introducing a friend to a business associate. B. greeting new customers. C. speaking with coworkers. D. informally conversing with an acquaintance. *Ans* C 7. You have a customer on the phone who always ends up talking about his personal life for far too long.